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Privacy Policy

Your privacy is important to us.

This privacy policy outlines the types of personal information that is received and collected by www.chewy.com and how the information is used. As always, should you have any questions, give us a call.

Information Collection

We collect information from you in different ways on www.chewy.com. We use this information to help make the website easier to use, quickly find information and products, customize content that is most important to you, and keep you up-to-date on new information, products, and services.

Cookies

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, keep track of advertisements, and compile aggregate data about site traffic and site interaction so that we can offer better site experiences to our visitors in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

Third-Party Links

This site contains links to other web sites. These third-party web sites have separate and independent privacy policies. We therefore have no responsibility or liability for their content or activities. Nonetheless, we seek to protect the integrity of our web site and welcome any feedback about them.

Log Files

As with most web sites, our servers automatically recognize the Internet URL from which you access our web site. We also log your IP address, Internet service provider, and date/time stamp for system administration, order verification, internal marketing, and system troubleshooting purposes.

Information Use

Internal Use: We use your personal information to process your orders and provide customer service. We also use your information to improve our design, layout, and content as well as marketing efforts. In addition, we use your contact information to communicate with you via email, postal service, or telephone. If you have registered to receive notifications on new products, content, newsletters or special offers, you can always easily opt-out or unsubscribe of future communications. You cannot opt-out of transactional communications such as orders and shipping.

External Use: We will never sell, rent, trade, license or otherwise disclose your specific personal information or financial information to anyone except that:

  • In order to deliver products to you, we have to share some information. We partner with third parties such as UPS, FedEx, and other shipping companies to ship products, to ensure delivery, and also to get feedback, improve the quality of our services, and measure and improve the quality of the service of the third party.

  • In order to help you buy product and provide customer service, we must provide your credit card information to financial services corporation such as credit card processors and issuers. All communications with these companies are done through state-of-the-art data encryption to protect your information.

  • As required by law, we may disclose information in response to requests from law enforcement officials, subpoenas, a court order, or by other requirements such information by law. We will also release personal information to protect our legal rights, or to protect ourselves and others (for instance, we may share information to help reduce the risk of fraud).

Opt Out / Corrections

If you wish to opt-out of any marketing communications or make corrections to information on your account, please access your account or contact us directly.

Questions

If there are any questions regarding this privacy policy you may contact us using the information below.

Chewy.com
1-800-67-CHEWY (672-4399)
service@chewy.com