Rated 5 out of 5 by GeneralM Crate solid and well-constructed; customer service amazing!
We ordered this crate for our rapidly growing Lab puppy. When it arrived the box was slightly mangled on the corners. Upon setting up the crate, we could see the crate was well-made and sturdy, but we realized the plastic liner tray had been cracked in the middle, and two pieces of the tray's edges had broken completely off. When I called www.chewy.com, my call was picked up immediately; the customer service rep was extremely polite and knowledgeable and said they would ship out a new crate that day; and when I asked if we could wait to return the damaged crate and tray until the replacement arrived, she said, "Actually, you can just keep the old crate. If you'd like, you can donate it to an animal shelter or friend who may need it." AMAZING!! You don't get service like that every day. I will definitely bookmark chewy.com and use them as my go-to pet supply source.
January 8, 2014
Rated 5 out of 5 by Bogie Nice quality and easy set-up
At first I was a little hesitant in ordering a crate on-line but this one was just the dimensions I needed and had a puppy divider - so I took a chance. I'm glad I did! I am very pleased with the ease of set-up and quality. Hoping my new puppy likes it as much as I do:)
March 2, 2013
Rated 5 out of 5 by DogLover24 Great Product - Fast Shipping
I was somewhat reluctant to order a product online from a company I was not familiar with. I am very pleased to say that this was a good experience. The product was exactly as described and arrived within 4 business days! The FREE SHIPPING was certainly a bonus. I also spoke with customer service and they were very helpful. I will certainly do business with this company in the future.
January 28, 2014
Rated 5 out of 5 by Pam724 This crate is very well made!
We ordered the medium size crate (42"x28"x31"). We have a 61 lb young pure bred GSD and she has ample room inside the crate. It is very sturdy and folds up easily. The tray is very thick and durable as well. I highly recommend!
October 10, 2013
Rated 5 out of 5 by Lunabella Perfect!
My Golden retriever loves her new crate . It was very easy to install and the divider is just what we need as our dogs are growing.
August 4, 2013
Rated 5 out of 5 by MJdog MUST have for big dog!
We now own 3 crates. Two small and one large. This large crate has by far the smoothest operating door out of all of them. Super easy set up. The extra divider panel that is included adjusts and stays in place FIRMLY once both sides are attached. This is a wonderful bonus because it adjusts in minutes when you need to make more room for your growing puppy. One of our crates doesn't operate as smoothly, and I am considering purchasing another small one to replace it. Definitely going to use this MidWest Life Stages company when I do replace it.
June 29, 2013
Rated 5 out of 5 by Tyson Great crate, great price
I just bought the med size for my new Australian shepherd puppy. Quality is great. I hung a water bottle to side so she does not play in water bowl:) price was great compared to stores!
September 12, 2013
Rated 5 out of 5 by ronw828 Very nice dog kennel
This kennel is just what we need for our Husky. She loves the extra room, she can stretch out with no problem and can also stand up completely in the kennel. The kennel came very quickly after we ordered it, as has all the product we have purchased from Chewy.com. It is a very nicely built kennel. I not only recommend this kennel, but also highly recommend Chewy.com as a great place to order product.
December 11, 2014