Rated 5 out of 5 by dianey Good product.
I love the door design. So easy to open. Easy to put together.
May 26, 2016
Rated 5 out of 5 by Kscant Nice sturdy Crate
I bought the intermediate size for my Standard Schnauzer and it is a perfect fit. The crate is nice and sturdy and was very easy to assemble. The fact that you can open from right or left is just icing on the cake.
March 24, 2016
Rated 5 out of 5 by FCR616 Very sturdy and priced right
The medium crate was the right size to fit my 20lb puppy for travel on the airplane. It was well fitted and sturdy when assembled even though I had to refer to the instructions, I was very pleased how safe and secure it was.
March 21, 2016
Rated 1 out of 5 by Likedogsbetterthanpeople Latch Problems Keep This from being 5 Star
Let me begin by stating that Customer Service (CS) at Chewy.com is EXCELLENT. In the description it says the crate can be assembled in "seconds." Untrue. More like 45-60 minutes. I bought the intermediate because it would fit my puppies & could be placed on the back seat of my sedan. I like the 2-way opening of the front door & all the ventilation holes. However, the 2 big plastic latches in the back did not function properly. One works fine. The other took 10 minutes to pry open & then in popped out. I had the crate top & bottom aligned correctly. The plastic latch is the problem. I called CS & within 24 hours a new crate was ordered. It comes directly from the manufacturer. I asked Chewy.com if they could have someone from the manufacturer check the crate before it was sent to me....make sure the back latches open /close properly. Received the new crate. There was a yellow sticker on the inside with a number & initial on it. I do think the crate was checked. The 1st latch was already open. The second latch was not & it took some effort to get it open. Guess what! Out it popped from its anchor point from where it swings open/closed. I took a small rubber mallet & popped it back in...aligned the top & bottom parts of the crate. One latch closed easily. Latch # 2....popped out as I tried to close it. Out I get the small rubber mallet & making sure all was 100% aligned...I was able to pop the latch back in. This crate is supposed to be easily undone to make storage easily. No way. The latches are unsatisfactory. I would be "angry" but Chewy's CS was fantastic. I told them about the latch problems because I feel Chewy may get a poor reputation when it is the manufacturer of this otherwise great crate who has a design flaw. Not recommended for purchase unless you want to struggle putting the crate together for about an hour & then have to duck-tape the back where the latches are because you likely will get a defective back latch.
March 26, 2016
Rated 5 out of 5 by Jordangirl Good and sturdy
This crate is great since I figured out how to assemble it. I use it for my 3 month old female lab, she will be using it for a long time. I bought the 36 inch, would recommend bigger for a male lab. She now loves it, she can see out anywhere from inside. It is sturdy and I would recommend this to anyone.
March 9, 2016
Rated 4 out of 5 by Carma3 Solid, sturdy carrier; suits our needs
We are a small cat rescue organization. We provide a carrier for each cat we place in a home as part of their adoption kit. For safety, we want a hard-shell carrier with a metal door and metal screws holding the top and bottom parts together. (Plastic latches can easily break or flip open with a rowdy or heavy cat inside.)
This carrier meets all our requirements and is suitable for trips to the vet and occasional longer trips in the car. It does not meet requirements for airline travel, and for long car trips we'd recommend one of the larger sizes.
Subtracted one star because this carrier is a little bit fussy to assemble; sometimes the top and bottom pieces don't fit together perfectly and a little tweaking is required to get the screw holes lined up. But once assembled, the carrier feels secure, and that is our main requirement. Actually I would rate it 4.5 stars.
October 21, 2015
Rated 1 out of 5 by Krissy Worst Product Ever - Waste of Money
I've had many kennels and I've never had one that breaks as much as this one. It's constantly coming undone and the gate doesn't even shut. Furthermore, when I called in to let them know about it, they told me there was nothing they could do since I already bought the product. It seems that all Petmate products are poor in quality and safety. I'll be sure to not buy any products from them EVER AGAIN!!!
February 15, 2016
Rated 4 out of 5 by Military good product for the price.
Good crate for the price. fits together easily and not too big for the SUV. I was a little confused why the screws were so long for putting the top and bottom together, but otherwise it's a great crate.
February 5, 2016