Starting Your Autoship

1. Shop

Simply add your pet’s favorite food, toys, and more to your cart. Tip: Select brands are an extra 5-10% off with Autoship!

2. Check Out

Select “Yes” to Autoship and choose how often you want to receive these items. You can change your schedule anytime.

3. Relax

We’ll send an email when your order ships. All you have to do is watch for the Chewy box at your door!

Managing Repeat Deliveries

Adjust Your Schedule

Running low or still have plenty of food? Simply pick a new shipping date that works for you.

Add or Remove Items

Every Autoship delivery can be customized so you get the perfect items for your pet.

Cancel Anytime

You can stop your Autoship whenever you need to - no cancellation fees and no catches!

Frequently Asked Questions

How do I reschedule or delay my Autoship?

Go to Manage Autoship and click on the Autoship you would like to change. To delay your order, click on the white button that says “Skip Shipment.”  

If you want to place your order early, click the orange button that says Order Now. A message about current events: Due to high demand, after you choose Order Now, you can expect to receive your order within 7 to 10 days. 

To change how often your Autoship arrives, click the “Change” link in the Frequency section. Select your preferred frequency from the dropdown menu. Updating your frequency will not affect the date of your next order. The frequency of your Autoship orders will change after your next order date. 

To change the date of your next order, click the “Change” link in the Next Order section and select your preferred order date. 

You can change your order date up to 24 hours before your next scheduled order. 

How can I add or remove items in my Autoship?

To add items: go to the product page of the item you'd like to add and click the "Add to Autoship" or "Ship once with next Autoship" button. If you have multiple Autoship orders, you'll be asked to select which one you're adding to!

To remove items: go to Manage Autoship and select your Autoship order. For the item you wish to remove, click on "Remove" and confirm you'd like to remove it from your Autoship order.

How do I cancel my Autoship?

Go to Manage Autoship, select your Autoship, and click the "Cancel This Autoship" button at the bottom of the page. This will cancel all future shipments of your Autoship order.  

How will I know my Autoship is on its way?

We’ll send you a reminder email 7 days before your next scheduled order. You can change your order before it starts processing. We’ll send you another email when your order ships.

How can I change my payment method?

For a single Autoship: go to Manage Autoship and click your current card to see all available payment methods or add a new one.  To add a Gift Card, click on “Add a Gift Card” and choose a Gift Card saved to your account or add a new one. 

For multiple Autoships: go to your Payment Methods, edit an existing card or add a new one, and check the "Update your active Autoships to use this credit card" checkbox. 

How can I change my shipping address?

For a single Autoship: go to Manage Autoship and click your current address to see all available addresses or add a new one. 

For multiple Autoships: go to your Addresses, edit an existing address or add a new one, and check the "Update your active Autoships to use this address" checkbox.

When will my payment method be charged?

Your payment method will be charged automatically on the date the order is shipped. You may see a pending charge as soon as we begin to prepare your order. After your order has shipped, the pending charge will disappear 24 to 48 hours after your order has shipped. There's no need to call or update anything online.

Why has the price of an item in my Autoship order changed?

When your next Autoship delivery is coming up, we’ll send you an email reminder that includes the most up-to-date prices for the items in your order. Prices can fluctuate as we stay competitive with other online retailers. 

What is Autoship?

Autoship lets you schedule regular deliveries of your pet supplies, so you never run out of pet food or other essentials like potty pads and treats ever again.

How do I set up an Autoship so I can receive a recurring delivery?

Just add your favorite items to your cart, proceed to checkout, select "Yes" to Autoship at checkout, and set your schedule.

What are the benefits of Autoship?

After your first Autoship discount, you’ll save an extra 5-10% on select brands for all future Autoship orders.

Is there a membership fee?

There's no membership fee, and you can cancel at any time.

Can I order prescription medications with Autoship?

Yes, if you have a valid prescription or remaining refills on file, you can set up an Autoship for your pet's prescription medications.  

If we do not receive a prescription, or if your prescription is expiring soon, one of our team members will reach out to your vet to obtain approval. We will contact you if we need any information from you.