What are Compounded Medications?

Compounded Medications are drugs that are mixed and prepared just for your pet, based on a prescription from your veterinarian. They’re created specifically to fit your pet’s unique needs, whether making them easier to take, or by removing ingredients that can cause allergic reactions.

How to Order Prescription Items

1. Find your product

2. At checkout, enter your pet and vet info

3. Chewy will contact your vet and take care of the rest

Why Shop With Chewy Pharmacy?

  • Licensed Pharmacists

    Licensed Pharmacists

  • Easy Refills

    Easy Refills

  • 24/7 Customer Service

    24/7 Customer Service

  • Save With Autoship

    Save With Autoship

  • Compounded Medications

    Compounded Medications

  • America's #1 Pet Pharmacy

    America's #1 Pet Pharmacy

Frequently Asked Questions

How do I order my pet's prescription medications?

Simply search for the item and add it to your cart. At Checkout, enter your pet and vet information, select your approval method, and place your order.

If you select “I want Chewy to contact my veterinarian” while placing your order, we will contact your veterinarian on your behalf to get approval for your pet’s prescription.

How do I order my pet’s veterinary diet food and treats?

Simply search for the item and add it to your cart. At Checkout, enter your pet and vet information.

Once you place your order, you have the option for Chewy to call your vet for authorization. For even faster service, you can:

Upload an authorization to your Chewy.com account.

-OR-

Email the authorization to vetdiet@chewy.com.

Do I need to have a prescription on hand before I order prescription or veterinary diet items?

It is not required to have a written prescription on hand when you place your order, but before we ship your order, Chewy Pharmacy must have a patient-specific prescription written specifically for your pet  by from a licensed veterinarian on file before it can dispense a medication.

At checkout, simply select “I want Chewy to contact my vet” and we will contact your veterinarian on your behalf to get your pet’s prescription.

Is Chewy Pharmacy accredited?

Yes, Chewy Pharmacy has NABP (National Association of Boards of Pharmacy) and LegitScript accreditation.

Is Chewy Pharmacy a licensed Pharmacy?

Chewy operates licensed pharmacies at the following locations:

  • Arizona - 255 South 143rd Avenue Suite B, Goodyear, AZ 85338 - Arizona License: Y007787
  • Kentucky - 2815 Watterson Trail, Louisville, KY, 40219 - Kentucky License: P07685
  • Kentucky - 11403 Bluegrass Parkway Suite 650, Jeffersontown, KY 40299 - Kentucky License: P08055

Is Chewy Compounding Pharmacy licensed or otherwise verified?

Chewy Compounding Pharmacy is licensed in its resident state of Kentucky and each state into which we ship compounded medications. 

Where does Chewy Pharmacy source its products?

We source all our products from manufacturer approved distributors or directly from the manufacturers. Chewy takes pride in ensuring that our furry friends’ wellbeing is always our top priority. We have worked hard to partner with all of the manufacturers to deliver a first-class experience with the same 100% guaranteed products that you receive at your vet clinic.

How and where does Chewy source the ingredients for compounding?

We source all our compounding ingredients from FDA- registered manufacturers and distributors.

Do prescription medications require authorization from my vet?

Yes.  Chewy Pharmacy can only fill prescriptions written specifically for your pet by a licensed veterinarian.

What are the current hours of Chewy Pharmacy?

Monday–Friday 7:00AM to 9:30PM (ET) and Saturday 8:00AM to 5:00PM (ET).

What does 'Rx' mean?

Medications that require a vet's prescription will have an "Rx" next to the item name on our website and app.

How can I reach a pharmacist at Chewy Pharmacy?

You can call us at 877-977-3879 or email us at rx@chewy.com

Will you contact my vet directly to approve my order?

Yes. If you have selected “Yes, I want Chewy to contact my vet”, we will reach out to them for a valid prescription written specifically for your pet.

How will you contact my vet?

We will contact your vet via fax. If we don't receive a response we will call them. We will make 3 additional attempts to reach your vet. In the event we don't get a response, we will unfortunately need to cancel your order.

How long does it take to process my prescription after the pharmacy receives it by mail?

Prescriptions are typically processed by the pharmacy within 24-48 hours after we receive a valid prescription from your veterinarian. 

How long does it take to ship prescription medications once you have approval from my vet?

If we get the required approval from your vet, most customers can expect to receive their orders within 5 to 7 days.

Do you accept returns or exchanges on prescription medications?

No, we do not accept returns on prescription medications. However, if the medication you received is incorrect or damaged we will gladly exchange it for you or provide a refund on a case-by-case basis. Please call us at 1-800-672-4399 to get more information.

How can I tell if medications have expired?

  • Check for an expiration date printed by the manufacturer on the bottle or box.
  • Check for an expiration date printed on the pharmacy’s label.
  • Speak with your pharmacist or veterinarian if you have any questions about the safety of the medication. If the validity of any medication is in question for any reason, properly dispose of the product rather than risking the safety of your pet.

How do I properly dispose of leftover or expired medication?

Your veterinary clinic can help you determine the best way to dispose of medications in your area. Many pharmacies and veterinary clinics will accept expired or leftover medications and dispose of them properly for you. More information on proper disposal of unused medicines can be found on the following FDA website: http://www.fda.gov/ForConsumers/ConsumerUpdates/ucm101653.htm

Can I set up auto refills for medications that treat a chronic condition?

Yes — if you have valid refills on file with Chewy Pharmacy, you can set up an Autoship for medications.

How does Chewy get prescription approval or authorization from my veterinarian?

Both prescription medications and veterinary diet items require approval from your veterinarian. Chewy contacts your veterinarian via phone and fax to get approval.

If I have a written prescription or authorization, how do I send it to Chewy?

It is not necessary to have a written prescription or authorization on hand before you place your order with Chewy. However, if you do have a written prescription or authorization, please follow the steps below.

For veterinary diets, there are two options for sending a written authorization:

Go to Prescriptions in your Chewy.com account and upload your authorization.

-OR-

Email the authorization to vetdiet@chewy.com.

For all other prescription items, prescriptions must be sent by mail to:

Chewy Pharmacy
3621 Fern Valley Rd
Louisville, KY 40219

Remember to include your order number along with the prescription!

Do I have to have an account to order prescription medications?

Yes, you need to have an account on Chewy to place any orders.

Do I have to set up a Pet Profile?

We are required by law to know your pet's medical issues, allergies, weight, breed, and age as it is necessary to ensure safety in dispensing prescription medications for your pet.

Who do I contact if my pet has a negative reaction to the medication?

Please immediately contact your vet if your pet has a negative reaction to the medication.

What is compounding?

Compounding is a way for licensed pharmacists to create a customized medication that meets your pet’s specific needs. Compounding pharmacists mix or change one or more FDA-approved medications to prepare a special medication for your pet. For example, if a medication is only available in pill form, the pharmacist might create it in liquid, gel, or capsule form.

Why do some pets need compounded medications?

Your pet may have a specific health need that cannot be addressed by an FDA-approved drug. For example:

  • Your pet has trouble taking pills but will take medication in a flavored liquid or other form.
  • Your pet needs medication in a strength that is not commercially available.
  • Your pet is allergic to a specific ingredient in a medication.

Always talk with your veterinarian about any concerns you have about your pet’s health so they can prescribe a treatment for your pet’s unique needs.