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2815 Watterson Trail, Louisville, KY 40299
Frequently Asked Questions
Is Chewy Pharmacy a licensed Pharmacy?
Chewy Pharmacy KY, LLC is a pharmacy licensed to dispense prescription drugs and other regulated products in all 50 states.
Is Chewy Pharmacy accredited?
Where is Chewy Pharmacy located?
Chewy Pharmacy KY, LLC Is located at 2815 Watterson Trail, Louisville, KY 40299.
What does 'Rx' mean?
Medications that require a vet's prescription will have an "Rx" next to the item name on our website and app.
Do prescription medications require authorization from my vet?
Yes, all prescription items require authorization from your vet.
How do I order prescription medications?
To order prescription medications, select the size and strength. Then simply add the item to your cart and enter your pet, vet, and approval method at Checkout. For approval, we can contact your vet to verify the prescription or you can mail the prescription yourself to:
2815 Watterson Trail
Louisville, KY 40299
Remember to include your order number along with the prescription!
Will you contact my vet directly to approve my order?
Yes — if you have elected for us to contact your vet to verify the prescription, we will contact them after you place the order.
How will you contact my vet?
We will contact your vet via fax. If we don't receive a response we will call them. We will make 3 additional attempts to reach your vet. In the event we don't get a response, we will unfortunately need to cancel your order.
Can I fax or email my prescription?
No, we cannot accept prescriptions for medications via fax or email.
How long does it take to process my prescription after the pharmacy receives it by mail?
Usually, all prescriptions are processed within 24-48 hours after they are received by mail.
How long does it take to ship prescription medications once you have approval from my vet?
If we get the required approval from your vet prior to 3PM (ET),
we will ship your order out the same day or next business day. If we get the approval after 3PM (ET), your order will ship the next day.
Do you accept returns or exchanges on prescription medications?
No, we do not accept returns on prescription medications. However, if the medication you received is incorrect or damaged we will gladly exchange it for you or provide a refund on a case-by-case basis. Please call us at 1-800-672-4399 to get more information.
How can I tell if medications have expired?
- Check for an expiration date printed by the manufacturer on the bottle or box.
- Check for an expiration date printed on the pharmacy’s label.
- Speak with your pharmacist or veterinarian if you have any questions about the safety of the medication. If the validity of any medication is in question for any reason, properly dispose of the product rather than risking the safety of your pet.
How do I properly dispose of leftover or expired medication?
Your veterinary clinic can help you determine the best way to dispose of medications in your area. Many pharmacies and veterinary clinics will accept expired or leftover medications and dispose of them properly for you. More information on proper disposal of unused medicines can be found on the following FDA website: http://www.fda.gov/ForConsumers/ConsumerUpdates/ucm101653.htm
Can I set up auto refills for medications that treat a chronic condition?
Yes — if you have valid refills on file, you can set up an Autoship for medications.
Do I have to have an account to order prescription medications?
Yes, you need to have an account on Chewy to place any orders.
Do I have to set up a Pet Profile?
We are required by law to know your pet's medical issues, allergies, weight, breed, and age as it is necessary to ensure safety in dispensing prescription medications for your pet.
Who do I contact if my pet has a negative reaction to the medication?
Please immediately contact your vet if your pet has a negative reaction to the medication.