Free New Pet Video Consult

If you have questions or feedback, please email us at vetchat-feedback@chewy.com.

Currently, Connect with a Vet is only available for dogs and cats.

Connect with a Vet is currently available to customers nationwide, except customers residing in Alaska and Hawaii.

There are two easy ways to connect with our veterinarians and veterinary technicians.

Live Chat consults will connect you instantly, so you can get advice right when you need it. Use the text-based live chat to exchange messages, pictures, and videos with the veterinarian or veterinary technician.

Video Consults are scheduled in advance, so you can select a date and time that works best for you. There are usually same-day appointments available, or you can schedule a video call up to 2 weeks in advance. All video consults are 20-minutes long. You’ll be able to see and talk with the online vet or vet tech, as well as show your pet on camera.

The Connect with a Vet telehealth team can address a wide range of questions about your dog or cat. 

If you’ve recently brought home a new cat or dog, our online vets provide personalized guidance to help you set your new pet up for success. They can answer questions like:

• “How often should I bring my new puppy or kitten to the vet?”
• “How do I read a pet food label and choose the right food?”
• “Where in my house should I place my cat’s litterbox?”
• “How do I introduce my new cat or dog to my other pets?”

When your pet is having symptoms of an illness or injury, or you have questions about their well-being, our veterinarians and veterinary technicians can help. Use our live chat to get free online vet help for questions like:

• “My dog ate chocolate [or socks, or sneakers—you know how it is]. Does he need emergency care?”
• “My cat has been scratching at her ears this week. How can I get her some relief?”
• “My dog is showing signs of separation anxiety. What can I do to calm her down when I leave the house?”

In addition to providing guidance, our online vets and vet techs can help you understand the urgency of your pet’s situation and advise you about seeking in-person or emergency care. If your pet is experiencing a life-threatening situation, please go directly to the closest veterinary clinic.

Connect with a Vet is Chewy's service providing telehealth for dogs and cats. Our team is made up of online vets and vet techs. Online vet visits with our team are a fast, easy way to get answers for your pet-related questions and concerns.

Virtual vet consults are supplementary to in-office visits. Our telehealth team cannot diagnose or treat medical conditions or prescribe medications for your pet.

A new pet video consult is designed with parents of new cats and dogs in mind. In the new pet consult, the veterinary professional will provide guidance on a variety of topics that are important for all pet parents to know, personalizing their advice to your pet’s unique needs. After the consult, you’ll receive a welcome home guide for your pet. The guide includes a custom checklist with actions to take after your dog or cat’s consult, helpful educational resources, and a list of items recommended by our vet team. 

In a regular video consult, the online vet or vet tech will provide advice about a specific topic or question that's on your mind. Most pet parents use the service to get help with a new or ongoing health or wellness concern. After a regular video consult, you’ll receive a personalized consult report via email.

After your new pet video consult, we encourage you to follow up with the Connect with a Vet telehealth team. Use our live chat for free online vet help when you need it, or schedule a video call to talk face-to-face with o ne of our veterinary professionals. 

Whenever it's time for an in-office exam or vaccination, or you need to discuss your pet’s prescriptions, it’s important to follow up with your regular veterinarian.

Live chat consults with an online vet or vet tech are available from 6 a.m. to 12 a.m. Eastern Time, and video consults are available from 8 a.m. to 11 p.m. Eastern Time. Our expert telehealth team is here 365 days a year, including holidays.

Connect with a Vet veterinarians and veterinary technicians cannot prescribe medication for your pet or authorize medication refills. Please consult your local veterinary clinic for help with medications. If you aren’t sure where to go, our telehealth team can refer you to a veterinary clinic in your area.

Connect with a Vet live chat is free for Chewy customers.

The price for a single video appointment (20 minutes) is $19.99. 

For a limited time, the new pet video consult is free (a $19.99 value).