Pharmacy

Simply search for the item and add it to your cart. At Checkout, enter your pet and vet information, select your approval method, and place your order.

If you select “I want Chewy to contact my veterinarian” while placing your order, we will contact your veterinarian on your behalf to get approval for your pet’s prescription.

Simply search for the item and add it to your cart. At Checkout, enter your pet and vet information.

Once you place your order, you have the option for Chewy to call your vet for authorization. For even faster service, you can:

Upload an authorization to your Chewy.com account.

-OR-

Email the authorization to vetdiet@chewy.com.

It is not required to have a written prescription on hand when you place your order, but before we ship your order, Chewy Pharmacy must have a patient-specific prescription written specifically for your pet  by from a licensed veterinarian on file before it can dispense a medication.

At checkout, simply select “I want Chewy to contact my vet” and we will contact your veterinarian on your behalf to get your pet’s prescription.

Yes, Chewy Pharmacy has NABP (National Association of Boards of Pharmacy) and LegitScript accreditation.

Chewy operates licensed pharmacies at the following locations:

• Arizona - 255 South 143rd Avenue Suite B, Goodyear, AZ 85338 - Arizona License: Y007787
• Kentucky - 2815 Watterson Trail, Louisville, KY, 40219 - Kentucky License: P07685
• Kentucky - 11403 Bluegrass Parkway Suite 650, Jeffersontown, KY 40299 - Kentucky License: P08055
• Pennsylvania - 360 Research Drive, Pittston, PA 18640 - Pennsylvania License: PP483043

Chewy Compounding Pharmacy is licensed in its resident state of Kentucky and each state into which we ship compounded medications. 

Chewy Compounding Pharmacy has achieved PCAB Accreditation, so you can be assured that you have selected a pharmacy that is committed to meeting national quality standards.

We source our prescription items from manufacturers registered with the FDA and distributors licensed by states. Our priority is your pet's health, so we carry the same high-quality prescription items found in vet clinics. Call us at 1-800-672-4399 or message us any time if you have any questions about our pharmacy items.

We source all our compounding ingredients from FDA- registered manufacturers and distributors.

Yes.  Chewy Pharmacy can only fill prescriptions written specifically for your pet by a licensed veterinarian.

Monday–Friday 7:00AM to 9:30PM (ET) and Saturday 8:00AM to 5:00PM (ET).

Medications that require a vet's prescription will have an "Rx" next to the item name on our website and app.

You can call us at 877-977-3879 or email us at rx@chewy.com

Yes. If you have selected “Yes, I want Chewy to contact my vet”, we will reach out to them for a valid prescription written specifically for your pet.

We will contact your vet via fax. If we don't receive a response we will call them. We will make 3 additional attempts to reach your vet. In the event we don't get a response, we will unfortunately need to cancel your order.

Prescriptions are typically processed by the pharmacy within 24-48 hours after we receive a valid prescription from your veterinarian. 

If we get the required approval from your vet, most customers can expect to receive their orders within 5 to 7 days.

No, we do not accept returns on prescription medications. However, if the medication you received is incorrect or damaged we will gladly exchange it for you or provide a refund on a case-by-case basis. Please call us at 1-800-672-4399 to get more information.

• Check for an expiration date printed by the manufacturer on the bottle or box.
• Check for an expiration date printed on the pharmacy’s label.
• Speak with your pharmacist or veterinarian if you have any questions about the safety of the medication. If the validity of any medication is in question for any reason, properly dispose of the product rather than risking the safety of your pet.

Your veterinary clinic can help you determine the best way to dispose of medications in your area. Many pharmacies and veterinary clinics will accept expired or leftover medications and dispose of them properly for you. More information on proper disposal of unused medicines can be found on the following FDA website: http://www.fda.gov/ForConsumers/ConsumerUpdates/ucm101653.htm

Yes — if you have valid refills on file with Chewy Pharmacy, you can set up an Autoship for medications.

Both prescription medications and veterinary diet items require approval from your veterinarian. Chewy contacts your veterinarian via phone and fax to get approval.

It is not necessary to have a written prescription or authorization on hand before you place your order with Chewy. However, if you do have a written prescription or authorization, please follow the steps below.

For veterinary diets, there are two options for sending a written authorization:

Go to Prescriptions in your Chewy.com account and upload your authorization.

-OR-

Email the authorization to vetdiet@chewy.com.

For all other prescription items, prescriptions must be sent by mail to:

Remember to include your order number along with the prescription!

Yes, you need to have an account on Chewy to place any orders.

We are required by law to know your pet's medical issues, allergies, weight, breed, and age as it is necessary to ensure safety in dispensing prescription medications for your pet.

Please immediately contact your vet if your pet has a negative reaction to the medication.

Compounding is a way for licensed pharmacists to create a customized medication that meets your pet’s specific needs. Compounding pharmacists mix or change one or more FDA-approved medications to prepare a special medication for your pet. For example, if a medication is only available in pill form, the pharmacist might create it in liquid, cream, soft chew, capsule, powder or paste form.

Your pet may have a specific health need that cannot be addressed by an FDA-approved drug. For example:

• Your pet has trouble taking pills but will take medication in a flavored liquid or other form.
• Your pet needs medication in a strength that is not commercially available.
• Your pet is allergic to a specific ingredient in a medication.

Always talk with your veterinarian about any concerns you have about your pet’s health so they can prescribe a treatment for your pet’s unique needs.