How do I replace/install the battery in my monitor?
SHINE monitors require the battery to be installed before connecting.
What's the difference between Flash and Shine?
Both monitor types: * Attach to your paw-tner’s collar. * Tracks your pet’s activity over months, weeks, days, and down to the minute. * Syncs up with the free BabelBark app to keep track of nutrition, weight, steps and medications. * Features a “human grade” design and comes with a replaceable battery that lasts up to 6 months
The SHINE Monitor's unique features include: * A sleek colored aluminum shell for the stylish pup * Waterproofing up to 10 meters for your swimmer. * A touch display. Double tapping the face of the monitor with the battery installed will light up the LED display on the case of the monitor. * A key to remove the secure backing.
The FLASH Monitor's unique features include: * A durable colored plastic shell. * Water resistant for your puddle jumper. * A push display. Push the center face of the monitor to light up the LED lights on the face of the display. * Simple removable backing to replace the button battery.
Can I connect the health monitor to more than one phone?
You can connect the health monitor to more than one phone, however there are caveats with iPhones.
When you connect the health monitor to an iPhone, iOS stores that information under Bluetooth settings. Once this information is stored, the iPhone will actively attempt to connect to the health monitor if it is in range. This however blocks any connection attempt from other phones.
The LED lights do not appear when I tap the center of the health monitor.
First, make sure the battery is charged. The health monitors use a common CR2032 "coin" battery that is available in most stores. The health monitors also ship with an extra battery beneath the packaging in the box.
Do I need to purchase a health monitor to use the app?
No, but health monitoring is one of the benefits provided thru the BabelBark app. When your pet is wearing it, it continually syncs with the app to update it, so you don’t have to.
How is activity measured?
BabelBark utilizes an intelligent, point-based system to combine: (1) time and (2) intensity into a single metric. So, points can distinguish between 10 minutes of walking (50 points), 10 minutes of jogging (100 points), and 10 minutes of running (150 points).
This results in a better metric relative to steps, active time, and distance….which can vary greatly with the assorted sizes and shapes of dogs. The point system adjusts to be relevant for all sizes of dogs. For example, the number of steps a Great Dane and Chihuahua take to walk the same distance are very different. Similarly, the activity intensity of a Labrador Retriever and English Bulldog during a 5-minute play session is very different. The variety makes a point-based system highly relevant to your dog.
The BabelBark mobile app captures activity, measured in points, from the fitness monitor built into the app. These points are used to create goals, compare time periods, and compare similar dogs. We have an Activity Calculator built into the app that shows the average number of daily points based on age and weight. We continually update comparative benchmarks (including breed and medical conditions) as we continue to collect baseline data over time.
How long does the battery last?
The battery lasts up to 6 months and is available at most grocery/convenience stores for about $2. It’s easy to replace.
Make sure the battery is charged by pressing the center of the health monitor and verify the LED lights display around the edge. If the lights do not display, replace the battery. Click here to see how. We highly recommend that your phone and the battery level of the health monitor is higher than 30% during the syncing process.
To replace the battery, remove the health monitor from the collar, take the back cover off, and change the battery. Make sure the cover is secure after you replace the battery to ensure it stays waterproof.
The battery shipped with the device is not rechargeable.
Is the health monitor safe for my pet?
The health monitor uses Bluetooth 4.0 technology which emits a fraction of the radiation humans receive thru mobile phones. Monitors are also FCC compliant and within the specifications followed by any other products considered to be safe.