Customer Reviews

Rating: 3.6 of 5 stars 43 Reviews 43 Reviews 3.6 out of 5 Stars

69% Recommend

69% of reviewersrecommend this product

Rating: 3.6 of 5 stars 3.6 / 5

You've Already Reviewed This Item

Cat Mate Elite Super Selective Microchip & I.D. Disc Cat Flap

Cat Mate Elite Super Selective Microchip & I.D. Disc Cat Flap

  • Most Helpful Positive Review

    Read All 28 Positive Reviews

    Her Own House Key

    By Cleo on Oct 11, 2021

    My only complaint with this item could also be my fault in assumption. In reading the title, I assumed that this item came with the I.D. Disc so I can start using it immediately. It did not. So I had to order that separately which added to the cost overall. Other than that the item itself has been working My only complaint with this item could also be my fault in assumption. In reading the title, I assumed that this item came with the I.D. Disc so I can start using it immediately. It did not. So I had to order that separately which added to the cost overall. Other than that the item itself has been working marvelously. My door is not smooth so I had to seal around the edges to ensure no air or bugs can enter and that water could not seep in and damage the door. There is a huge learning curve, at least for my little one there was/is. I bought it expecting her to use it immediately. Well, that hasn't happened fully. She was first startled by the locking mechanism engaging and disengaging. But she has started getting use to it now. I suggest keeping the flap in training mood if you are around to monitor the entry way. ease of use in programming the controls, I believe, could be a little easier. I'm tech savvy, so figuring out things is easy for me, but I believe some of the instructions need to be a little clearer. Such as putting the product into training mode, or setting the clock should be a different function from programming the lock times. That was frustrating and time consuming to me. Actually I still have set those times completely, and I only have one cat I definitely wouldn't want to do it for multiple. My little one has finally started using the flap to come in, but is still hesitant to exit through it. But, at least if she needs to avoid danger she has another avenue of escape if I'm not around. She has her own key. … more

    You liked it! Something went wrong. Please try again later. Report
  • Most Helpful Critical Review

    Read All 15 Critical Reviews

    Doesn’t recognize chip

    By Catdoor on Oct 30, 2021

    My cat has always had a door that works off of her chip. Her old one wore out so made this purchase, professionally installed and now it doesn’t program to her chip. I’ll be calling customer service but I can’t return it since it is permanently installed. I’ve programmed these multiple times so I doubt My cat has always had a door that works off of her chip. Her old one wore out so made this purchase, professionally installed and now it doesn’t program to her chip. I’ll be calling customer service but I can’t return it since it is permanently installed. I’ve programmed these multiple times so I doubt my call will do much good. The display is difficult to read in daylight. … more

    You liked it! Something went wrong. Please try again later. Report