Customer Reviews

Rating: 2.6 of 5 stars 46 Reviews 46 Reviews 2.6 out of 5 Stars

63% Recommend

63% of reviewersrecommend this product

Rating: 2.6 of 5 stars 2.6 / 5

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Cat Mate Pet Fountain Replacement Pump

Cat Mate Pet Fountain Replacement Pump

  • Most Helpful Positive Review

    Read All 16 Positive Reviews

    Awesome I get to replace the pump

    By Becca on Oct 24, 2021

    This pump is my third for the same watering bowl. They last a long time considering I have two larger dogs and two cats that drink from it. I clean it at least weekly and it keeps on running. Great job chewy.

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  • Most Helpful Critical Review

    Read All 30 Critical Reviews

    Not Worth It

    By AQDG on Nov 5, 2021

    Product broke after the first day of using it. I bought this as a replacement to my previous motor. I’ll be looking for a new brand of water fountain. I wish I could give this 0 stars.

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46 Reviews

Showing 1-10 of 46 Reviews

  • 1 out of 5 stars

    Not Worth It

    By on

    Product broke after the first day of using it. I bought this as a replacement to my previous motor. I’ll be looking for a new brand of water fountain. I wish I could give this 0 stars.

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  • 5 out of 5 stars

    Awesome I get to replace the pump

    By on

    This pump is my third for the same watering bowl. They last a long time considering I have two larger dogs and two cats that drink from it. I clean it at least weekly and it keeps on running. Great job chewy.

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  • 3 out of 5 stars

    This one won’t work. Research better.

    By on

    It didn’t fit the fountain and we’re going to have to replace it with another.

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  • 1 out of 5 stars

    New Pump Doesn't Fit Correctly

    By on

    I made the mistake of buying 2 of these for backup before noticing that they are a newer design than the older pumps I like. This new design does not properly fit catmate fountains, easily falling off and making a humming noise when it does stay on.

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  • 1 out of 5 stars

    Worked less than a week, then started a clunking noise.

    By on

    This pump worked for less than a week, pumps water fine but makes a clunking noise that can be heard all over the large living room.

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  • 1 out of 5 stars

    Replacement pump stopped working after 1 month

    By on

    I had the Cat Mate Pet fountain for about 3 years and was very happy with it. The pump stopped working (hard water problems) so I ordered the replacement pump. The replacement pump worked for 1 month and then it just stopped! Chewy is sending me a replacement for the replacement pump. If this one quits after a month I will buy a different brand of water fountain.

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  • 1 out of 5 stars

    Dead on Arrival

    By on

    This pump literally did not work from the moment I plugged it in. I tried multiple outlets and nothing. Either the plug itself is dead, or the pumps just don't work... Either way, I'm very disappointed.

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  • 3 out of 5 stars

    Differences from original pump

    By on

    This pump works fine but the cord is only about 18 inches long. The original cord was about 4 feet long. Both measurements are for the cord attached to the pump. The cord section that plugs into the wall is not included with the replacement pump. Also this pump does not have the suction feet on the bottom that the description says it does. Neither of these is a problem to me so it works fine for me. The suction cups were annoying anyway.

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  • 1 out of 5 stars

    Worked for less than a week.

    By on

    I'm going to try one more, and hope it's a fluke. Otherwise I'm going to feel totally suckered!

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  • 1 out of 5 stars

    NOTHING BUT PROBLEMS

    By on

    My review, wrong part and missing the adapter, as you guys know. All 4 of my recent orders had a problem, again as you know, all noted in my account. I'm not sure what Chewy's problem is at this time, it was always a great experience. Now I'm undecided if I will continue to purchase from you. All 4 orders, since June 7th, 2021, I don't get it! I have better things to do with my time! Sorry Chewy, I'm not a happy customer at this time.

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