Customer Reviews

Did not like this fountain. My guys would not go near it and the plug got scary hot.

I read the reviews, and all I can guess is those who give this product a poor review don't clean their pet dishes. Pets have hair, and after many months, their hair will clog up any filter. If you have a hairy pet that is not brushed, then more hair falls. That is not the fault of the fountain. That is the fault of the pet owner. I had a hiccup with this product, I was sent a Europen plug. Once I got the proper equipment, my cat loves it! I was pleased, as she would not drink from a few other fountains, but insisted on knocking around water dishes to make the water move before drinking. (this was an issue when I slipped on the wet floor and ended up in the ER). My only complaint I read the reviews, and all I can guess is those who give this product a poor review don't clean their pet dishes. Pets have hair, and after many months, their hair will clog up any filter. If you have a hairy pet that is not brushed, then more hair falls. That is not the fault of the fountain. That is the fault of the pet owner. I had a hiccup with this product, I was sent a Europen plug. Once I got the proper equipment, my cat loves it! I was pleased, as she would not drink from a few other fountains, but insisted on knocking around water dishes to make the water move before drinking. (this was an issue when I slipped on the wet floor and ended up in the ER). My only complaint is the look. It looks cheap and childish. I would guess sales would increase if it didn't look like a child's toy. … more

I have owned this fountain for four years. My 2 cats love it. One prefers the fountain and the other prefers the reservoir. I use only bottled or filtered water. I hate it because it is a pain to clean. I clean it every Sunday and it takes 20-30 minutes. I use two different toothbrush heads, a straw and several toothpicks. Because it is made of molded plastic, every seam, crease and crevice is black with mold. The pump is filled with mold that looks like chunks of cooked spinach. I change the filter every week instead of every month, which adds cost. Also, over the past year the white plastic has discolored to a light brown. I wish I could get the same thing in a stainless steel because the plastic I have owned this fountain for four years. My 2 cats love it. One prefers the fountain and the other prefers the reservoir. I use only bottled or filtered water. I hate it because it is a pain to clean. I clean it every Sunday and it takes 20-30 minutes. I use two different toothbrush heads, a straw and several toothpicks. Because it is made of molded plastic, every seam, crease and crevice is black with mold. The pump is filled with mold that looks like chunks of cooked spinach. I change the filter every week instead of every month, which adds cost. Also, over the past year the white plastic has discolored to a light brown. I wish I could get the same thing in a stainless steel because the plastic is a mold magnet. … more

This is perfect! Super quiet and easy to clean. Cats seem to like it.

My cats love it. They actually are drinking more water, and it’s fresh all day

I set up the water fountain and had it start running for the two hours, per instructions and within the first hour the motor was dead. Chewy's suggestion was to donate the broken fountain to a shelter/rescue and they refunded my money. I won't be wasting my time here again.

Absolutely recommend. Perfect for my cat who doesn’t drink enough water. Helps him stay hydrated and drink more. I was worried he was going to develop urinary tract issues but not anymore!

The pressure for the fountain wasn't great. My cats wouldn't use it & it was difficult to clean. I called Customer Service & they were great. They refunded my money & I donated it to a shelter.

This is my second purchase of a pet waterfountain and i have to say i like this one alot better than my first one. The pump went out in my old one i had for 7 years and instead of replacing the pump i just purchased this one on sale. What i like differently about this cat mate is that the water circulates through the filter first before hitting the pump my other one was visa versa. It would get alot of pet hair build up on the pump and felt like i was always cleaning it or it would run slow. Lets face it your always gonna get some kind of crud in the fountain because its open but at least this way i hope it doesnt effect the pump as much. Have it running for 3 days now and my cat and 2 dogs love This is my second purchase of a pet waterfountain and i have to say i like this one alot better than my first one. The pump went out in my old one i had for 7 years and instead of replacing the pump i just purchased this one on sale. What i like differently about this cat mate is that the water circulates through the filter first before hitting the pump my other one was visa versa. It would get alot of pet hair build up on the pump and felt like i was always cleaning it or it would run slow. Lets face it your always gonna get some kind of crud in the fountain because its open but at least this way i hope it doesnt effect the pump as much. Have it running for 3 days now and my cat and 2 dogs love it. … more

I LOVE IT AND MY CATS LOVE TO. I PUT ICE IN IT SOIT MAKE THE WATER COLD.