Frequently Asked Questions
How does the Diffuser work?
The Diffuser works by using a heating element to disperse the pheromone analogue into the air. Once present, the pet breathes in the pheromone and it attaches to a receptive organ, called the vomeronasal organ located in the nasal cavity. The vomeronasal organ then signals the brain, via nerves, and a sense of well-being is established.
How do I use the Diffuser?
A Comfort Zone® Diffuser should be placed in the room where the cat spends most of its time which may or may not be where the stress behavior is the greatest. Remove the cap from the bottle. Attach the bottle to the Diffuser device and plug the product in. The Diffuser should be placed in an outlet that is open to the room. The product should not be placed behind furniture or in an electrical outlet near shelves, cabinets or other physical barriers, which may prevent dispersion of the pheromone. Each Diffuser will cover up to 700 square feet. If your pet has access to more than one floor in your home, a Diffuser should be used on each floor. Always refer to the package insert for complete instructions for use.
Should the product be plugged in all day?
Yes, the product is to be used throughout the entire day. Unplugging the device may cause the pet's stress behavior to return.
How often should the product be used?
To modify your pet's stress behavior, use Comfort Zone® products for a minimum of 30 days. In households with more than one cat, it may be necessary to continue use after 30 days.
How long will the Comfort Zone® Diffuser last?
It will last for approximately one month.
Can I use the Diffuser with a cleanser/enzyme?
Yes, you may use cleaning agents, enzymatic cleaners or disinfectants to clean the soiled areas. Do not use bleach-based cleaners or ammonia-based cleaners, as they may encourage urine marking. It is very important to thoroughly rinse and dry cleaned areas prior to using Comfort Zone® Feliway® Spray. Please be sure to read instructions for use with each respective cleaning product.