The installation instructions are terrible. They do not supply a template. The instructions indicate to draw the cut lines 3/8" outside the pet door frame. Again, no template. Just free-hand drawing of a cut line. The online door description includes "Flaps are fully brushed sealed with magnetic closure for total weatherproofing and minimum energy loss from the house". However, the installation instructions indicate to not place in location that receives "prevailing winds". There is no installation video to be found online.
on Aug 24, 2018
The instructions for installation are poor at best and it's difficult to get the holes to line up and get the bolts started because of the design. I will never buy another dog door from this company.
on Sep 10, 2018
Bought this for my two fur babies. It was easy to install and works fantastic. I would recommend this to everyone looking to put a doggy door in.
on Jun 25, 2018
This is the third dog-cat door. The cats use them all the time.They are very nice for them to use with the seasons.They can come and go from any room on upper and lower level of home.
Perfect size dog door for my cats
on Nov 18, 2017
The cat doors I’ve tried didn’t meet the needs of our feline friends so we chose this medium size dog door which was a perfect size. The only reason I didn’t give this 5 stars was because there wasn’t a paper template that we could tape to the door for accuracy. Using the door itself as a template, we had to drill and redrill several times to get this in where the door would swing freely. Plus, we had to saw the end of screws off due to the length which left them with burrs. Now that it’s installed, it works great!
Fast Shipping, great product!
on Aug 2, 2018
I purchased 2 of these for my Mom's cats.
My husband installed them with no trouble and the cats have already gotten used to the doors!
Very disappointed and frustrated - modified dog door to make it work
on May 20, 2018
The parts (bolts and nuts) that come with it are a big pain in the part of the body to which the tail is attached. I have given up on the Dog Mate dog door parts and assembly instructions (such as they are) and I am modifying the unit to accommodate my own bolts and nuts and covering the exposed interior of the door with customized versions of the supplied parts and will attach these to the foam inside the door with adhesive instead of trying to fit and secure them in the impossible spaces in the Dog Mate pet door frame.
Difficult install - directions hard to understand
on Feb 24, 2018
We were simply trading out one dog door for a larger and this was exceptionally difficult to install. The directions were very difficult to follow and my son and I are usually very good at figuring things out. The inserts for the inside of the cutout just had to be thrown out and we will figure something else out. We will see how it actually functions.
Dog door med
on Oct 21, 2017
I was pleased with how fast I received the med dog door ,3 days from the time I ordered it. I have 1 problem with the door. My red healer hits the hard plastic door so hard that she has knocked it off several times. I feel it would have been better to have a soft door as she never knocked it off.
Door flap doesn't close
on Apr 19, 2018
Have only had this in use for about a week and the door flap doesn't close after the dog goes through. It sticks open about 1-2" and I have to tap it to get it to fall in place. Kind of defeats the purpose if I have to follow the dog back and forth when he uses it.