Rated 5 out of 5 by Meagan19 Excellent customer service, Excellent Kennel!!!
I have a puppy I'm getting ready to send to her new owner so I looked for the best kennel then I looked for the best price for it which was here. I ordered a medium sized kennel being she's an older puppy and she is already her adult size, and it delivered quite quickly, the only problem was it was sent without a door or an invoice so I called customer service and told them the issue and they were very polite and now I have a whole new kennel coming because they don't send individual parts and they said to donate the other one to my local animal shelter.The kennel is very sturdy and sleek looking.
July 8, 2016
Rated 5 out of 5 by ScooterDaisy These kennels are perfect for cats that need to travel by plane!
These kennels have just about everything you need for your pet to travel by plane. We just needed to replace the bolts with all metal ones to comply with the airlines. We were flying several animals at the same time and the price was reasonable with free shipping and was delivered quickly. I highly recommend this company and this product!
June 21, 2016
Rated 2 out of 5 by Mikey90 Worthless 3-prong door latch
The model I purchased had a 3-prong door latch system where you theoretically turn the black knob and all three prongs slide into place (top, bottom, side). First off, not all three prongs may fit perfectly. After you get over that fact and still use the crate because the other two prongs still fasten the door securely, then you run into an issue of the complexity of opening and closing the door. If you have your hands full or have a rambunctious dog, you're out of luck. You're going to need 2 hands to open and close this latch. One had to press the little metal tab, and one hand to turn the latch. Finally, after just a few months of use, the latch gets increasingly more difficult to open and close - it becomes a work out in the least to get it to lock. I've tried WD-40 to loosen the mechanisms inside the lock to no avail. Eventually the lock breaks and I'm without a secure crate. Right now I'm using bungee cords to keep my crate closed until I can resolve this. Terrible engineering. DO NOT get the models with the 3-prong latch.
October 16, 2015
Rated 5 out of 5 by Sculptor easy to put together.
An nice crate for our storm phobic dog who needs a safe place to hide if we have to be out when the weather is bad.
June 8, 2016
Rated 5 out of 5 by klondike204 met United's Cargo expectations
Bought 3 of these for our cats that we needed to transport via United's PetSafe cargo. Upon reviewing United's high expectations for pet carriers, pleased to report that this model was accepted by them and the smallest size worked perfect for our cats.
May 28, 2016
Rated 5 out of 5 by whimsicalwanderer Wow
Ok so I ordered this for our med. size terrier mix who is soon to be traveling to Thailand with us. I of course being the cautious pet mommy did all the research of which was the best Kennel for airline travel and the Petmate Sky Kennel continued to pop up.
Being the bleeding heart that I am I wanted to make sure our little guy had plenty of space for his 20+ hour plane trip so went above and beyond to order the larger size so that he could be comfy...thought I was doing the right thing.
After speaking with the shipping company they informed me that I could keep this kennel but needed to be aware that with his size being smaller (22 pounds) if the plane were to hit turbulence then he stood the chance of being tossed around in his larger space which could cause some bad injuries. Never once did I think of this!!! They then recommended that I go down a size in kennel so that he would be safer. I was hesitant about doing so because we had already purchased this one and he had been riding in it while in the car and staying in it while home, so I thought "surely they aren't going to take it back and I am stuck having to buy another one" Boy was I ever WRONG!!! I called customer service told them about my situation and without hesitation I was told they would refund me fully, order the size down and best of all they even sent me a prepaid postage to send it back. Customer Service is incredible!!
As for this kennel, it has yet to be tested by us on a plane, but I can say it is made of a very durable plastic and provides plenty of space for your furbaby. Our pup who is not the largest fan of kennels had no problems riding or staying in it, he actually kinda enjoyed it.
Assembly was extremely simple, although I do not think the bolts meet the airline requirements because of the plastic screw tops, but hey no big deal I will zip over to the hardware store and get the proper ones. I didn't have any issues with the door lock, like some have reported. Everything lined up perfectly and I found it very simple to lock and it stayed that way.
Overall, yes I would recommend this product to anyone looking for a safe way to transport their pet, but mostly I would recommend Chewy for their overall customer service...Great Product and an Outstanding Company :-)
June 1, 2016
Rated 5 out of 5 by Keelie22 Solved my problem!
I have a 11 year old Beagle cocker spaniel mix who weighs about 45 pounds. She has severe separation anxiety and was tearing up everything while we were gone. Every cage I tried, she would break out of. She was hurting herself and my marriage. My husband has just about had enough when I found this amazing product! We've had it two weeks now and she only tried to break out the first day and thankfully failed. She is unable to get a good grip on any part of the cage to break it and the metal parts are strong enough she can't break them. The enclosed feature seema to comfort her and the four way lock on the door is a major bonus! I couldn't be happier and I hope this crate can help other people like it helped me. It saved my dog and me from daily anxiety and trouble!!!
March 31, 2016
Rated 3 out of 5 by Marcy Purchased for air travel - locks did not align
I purchased two Large air kennels for air travel based on the reviews that they were sturdy. Here are the pros and cons:
-fast 2 business day delivery despite size
- very sturdy
- came with 'Live Animal' stickers, 2 compartment food bowl, metal screws with plastic nuts to close
- vented on 3 sides
- easy to assemble
-unobtrusive gray color (which I like). I currently have one in the living room "blending" in the surroundings
- airline regulations require metal nuts so I had to purchase those
- BIG CON: one of the kennels had a door lock that did not align with the kennel itself. If I had more time, I would certainly have returned/ exchanged it but I improvised and enlarged the notch on the kennel
April 4, 2016