Frequently Asked Questions
Which of your products are grain - free?
All of our products are grain - free except for Happy Hips and Vitality dry food for dogs, which contain nutritious whole grains and oats.
Are your products Organic?
While all of our products don’t meet the definition of Organic, we always strive to source the highest quality ingredients and produce them in a wholesome way.
Are your products natural?
Our products are natural with added vitamins and minerals. Natural is defined as a feed or ingredient derived solely from plant, animal or mined sources, either in its unprocessed state or having been subjected to physical processing, heat processing, rendering, purification extraction, hydrolysis, enzymolysis or fermentation, but not having been produced by or subject to a chemically synthetic process and not containing any additives or processing aids that are chemically synthetic except in amounts as might occur unavoidably in good manufacturing practices.
How long do your treats stay fresh after opening?
Our resealable bags are designed to lock in freshness and keep air out. To retain freshness and prolong shelf life, try removing all of the air inside the bag, tightly seal it and put it in the refrigerator.
Can I refrigerate your treats?
Yes, if you wish to do so you can refrigerate our treats. The only treats that require refrigeration after opening are the Artisan Meats Sliders and Deli Slices.
How should I store your food and treats?
Temperatures below 85°F and above 40°F are best to store our food and treats. It is best not to store pet food products in warm to hot conditions as this will increase the chances of rancidity and vitamin break - down. It is also not good to allow products to ‘freeze’ in cold conditions as this may change the textures of canned products.
How do I interpret the feeding guidelines on your packaging?
Our treats are intended for intermittent or supplemental feeding only. They should not be used as a replacement for a complete and balanced diet, please treat responsibly. You should always observe your pets while they consume treats and provide them with plenty of water.