Dogtra highly recommends consulting a dog training professional when using an e-collar to correct dogs that are aggressive towards other dogs or people.
Leaving the receiver/collar in the same location on the dog’s neck for an extended period of time can cause skin irritation. If the dog is to wear the e-collar for long periods, occasionally reposition the receiver/collar so that the contact points are moved to a different location on the dog’s neck. Make sure you check for skin irritation each time you use the unit. If your dog exhibits signs of skin irritation, consult with a veterinarian.
Maintenance & Storage
Be sure the rubber-charging cap is securely in place when the collar is in use. After each training session, carefully inspect the unit for any missing parts or damage to the casing. Damaged or broken casing may affect the waterproof guarantee on the unit. After confirming that there is no damage to the casing, rinse the receiver/collar and clean out any dirt or debris.
The Dogtra ARC should be fully charged before storing for extended periods. While in storage, the unit should be given a full charge once a month, and before the first use. Store the units in room temperature. Do not keep the units exposed to extreme climates.
My dog is not reacting to the collar.
- Make sure the receiver/collar is turned on.
- Be sure the strap is on the dog tight enough so that both contact points are touching the dog’s skin.
- The contact points may be too short for your dog’s thick or long coat. If you are already using longer contact points, you may need to trim the hair on the dog’s neck, so that both contact points are touching the dog’s skin.
- The intensity level may be too low for your dog. Increase the stimulation until the dog responds, usually by a neck movement, head shaking, or looking over the shoulders. The response may be very subtle.
The LED indicator light comes on, but I do not feel any stimulation.
- Your tolerance may be higher than your dog's. You may need to try the unit on your fingertips where sensitivity is higher and/or increase the stimulation level. Be sure both contact points are touching both of your fingertips.
- The battery may be low, check the LED indicator light on the transmitter and receiver/collar for battery life.
- Make sure the receiver/collar is coded to the transmitter. To code the receiver/collar to the transmitter, see section 10. Code Setting.
The transmitter has no range, or the stimulation is weaker when my dog is farther away.
- Check to see if your fingers are touching the antenna, as the range may decrease substantially.
- The range indicated on the unit's box is for flat terrain (line of sight). Heavy brush, trees, hills, buildings and/or moisture will affect the range of your unit. For the best range, hold the transmitter vertically above your head, and/or try moving to higher ground.
- Any electrical conductors will affect the range, such as cars, chain-link dog runs, metal buildings, and radio towers. For the best results, operate away from these structures.
My units are not holding a charge.
- The charging pin may be damaged. A metal pin inside the charging port should stand straight up and firm in the center. If the pin is wobbly, broken or missing, you will need to send the unit in to the repairs department.
- The charging port must be clean prior to charging, clean out any dirt with a cotton swab and some rubbing alcohol. If your dog was in salt-water, be sure to rinse the receiver and charging port with clean water.
- For Dogtra units over two years old from the purchase date, the batteries may need to be replaced. Damages incurred to the unit due to improper battery installations are not covered under the warranty. Dogtra strongly recommends sending the unit in for inspection.
My dog has skin irritation. This may be due to improper fit. If your dog exhibits signs of skin irritation, consult with a veterinarian. Once the dog's skin returns to a normal condition, continue to use the collar and check your dog’s neck each time you use the unit.