Drinkwell Platinum Plastic Dog & Cat Fountain, 168-oz
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Having a free-falling fountain instead of a stagnant bowl water is the best way to encourage cats and dogs with a low thirst drive to get the amount of hydration they need to support their kidneys and urinary tracts. The Drinkwell Platinum Pet Fountain gives them that with an extra bit of style. This high-quality fountain hold over one gallon of water and constantly filters and aerates it. The free-falling stream keeps water fresh, encouraging pets to drink more and stay hydrated. Replaceable carbon filters remove all of the bad odor and taste pets find in tap water. Perfect for multi-pet homes!
Key Benefits- 168 oz (1.3 gal) capacity reservoir, ideal for multiple cats and dogs under 60 pounds.
- Patented free-falling water stream with adjustable flow entices pets to drink more.
- Spout and receiving ramp reduce splash and noise.
- Pre-filter catches large particles before they reach the motor.
- Low voltage, 12V system complete with cord tuck and inline disconnect for easy plug removal.
†Capacity is calculated by total volume. When using container, choose a capacity greater than what you need to prevent overfilling and spills.
Premium Carbon Replacement Filters
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Item Number63134
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Dimensions10.5 x 15.75 x 10 inches
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Weight4.89 pounds
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BrandPetSafe, Premier
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LifestagePuppy, Kitten, Adult, Senior
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Breed SizeLarge Breeds, Giant Breeds
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Capacity (Max)†168-oz
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MaterialPlastic
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Assembly RequiredYes
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Tools IncludedNo Tools Required
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CompatibilityPlug-In Power
For best performance, the fountain pump needs to be cleaned every two weeks. When cleaning the pump, we recommend cleaning the fountain and changing the filter as well. Multi-pet households may need to be cleaned more frequently.
| Steps | Pump Cleaning Instructions |
|---|---|
| 1. | Use your nail or a tool with a small edge to remove the face plate on the end opposite the cord. Please note: the Outdoor Dog Fountain pump face plate slides out. |
| 2. | Pull up on the small lip to remove the teardrop-shaped stator. |
| 3. | Remove the impeller by pulling up from underneath it with your finger. |
| 4. | Clean all parts of the pump using soap and warm water with a small brush, such as a toothbrush. Completely rinse the pump, then reassemble. |
| Capacity | Overall Length | Overall Width | Overall Height |
|---|---|---|---|
| 168-oz | 10.5 inches | 15.75 inches | 10 inches |
How do I clean the fountain?
- Unplug the fountain, dump the water and disassemble the fountain.
- The fountain is dishwasher safe except for the motor and cord. Either wash in the top rack of your dishwasher or hand-wash these parts. If your dishwasher runs too hot, we recommend hand-washing. When hand-washing, use a bottle brush, aquarium brush, soft sponge, or brushes included in the Fountain Cleaning Kit and dish soap. (Please note: if you have the Avalon or Pagoda fountains, the filter housing is hand wash only. It is not dishwasher safe.)
- Remove the motor from the fountain.
- Lift the impeller (looks like a small white propeller) out of the motor. There may be a faceplate cover over the impeller than can be pulled up with a coin or fingernail. Wash the impeller in soapy water, removing hair and other gunk that has collected around it.
- Pour soapy water inside the motor cavity and clean with a small round brush like the one found in the Fountain Cleaning Kit. A cotton swab or small toothbrush might work too, or anything that can reach all the way inside of the cavity.
- Rinse all parts well before returning to the fountain.
- Re-assemble fountain, replacing the filter and pre-filter as needed.
- Place the fountain where desired. Fill with water. Re-plug in fountain.
How can I make the filters last longer?
- Clean your fountain at least once a month or more often if needed.
- Replace all of the water in the bowl with fresh water between regular cleanings.
- If your fountain uses a foam filter or pre-filter, clean the pre-filter between regular fountain cleanings.
- Use pre-filtered or purified water to refill the fountain.
Never rinse the filter in soap. Washing your filter will allow the soap to seep into the pores and this cannot be removed, making the filter unusable and unsafe for your pet.
Do I need to use a filter with the fountain? The filter is not required for normal operation of the fountain, but it does significantly improve the overall cleanliness and taste of the water for your pets. The filter removes bad tastes and odors to improve the taste of the water and catches hair and small particles to keep the water cleaner.
Filters are still helpful even if you use filtered water in the fountain. The activated carbon continuously cleans water as it flows through the filter. The pre-filter protects the pump from dirt, fur, drool, and debris.
How do I get my pets to drink from the fountain?
Pets, especially cats, can be a little timid with the fountains at first. This is a new object added to their environment, so give your pet enough time to get used to the fountain at their own pace. This time frame will usually only take a few days, and it is very rare that a pet will refuse to use the product entirely. If your pet prefers to drink running water from the faucet or shower, she will probably get used to the fountain very quickly. Here are a few tips to help transition your pet:
- Set up the fountain without plugging it in. This way your pet can get used to drinking from the fountain without the noise and splash of running water.
- Plug in the fountain for short periods of time, until your pets begin to feel comfortable. Try setting it to a lower flow setting.
- Once your pet is somewhat used to the fountain, remove other water sources.
- If your pet still isn’t interested in the fountain, make it more appealing with some flavoring. Remove the filter from the fountain, then add tuna juice or bouillon to the water until your pet is used to the new product. After that, you can clean the fountain, replace the filter, and refill the fountain with regular water.
How do the filters work? The activated carbon filter removes bad tastes and odors from the water and catches large particles and debris from re-circulating back into the water. The filters do not purify the water. Change them every 2-4 weeks, depending on how many pets use the fountain, to keep the fountain water fresh and clean.
How often should I change the filter? The activated carbon filter should be changed every 2-4 weeks, depending on the number of pets using the fountain. If you have more pets or notice more debris, a slimy feel, or decreased water flow in your fountain, you should clean it more often. Pre-filters can usually be changed less frequently.
What are the filters made of? These filters are similar to filters used in fish tanks. They are safe to use with your pet’s drinking water. The organic activated carbon used in the filters is made of coconut shells.
Why do I need to change the filters? Over time, debris gets stuck in the outer fabric of the filter, making it more difficult for the water to pass through it. The inner part of the filter contains granulated carbon with hundreds or thousands of microscopic holes, which bind to impurities in the water that cause bad tastes and smells. This binding prevents impurities them from returning to the water. Eventually, the holes become clogged and can no longer remove impurities.
Is the plastic in your fountains BPA-free? Yes. All of our plastic fountains and plastic parts are BPA-free, including cords, pumps, and filter housing.
My fountain is overflowing. The Platinum fountain is overflowing due to the reservoir not equalizing and emptying all of the water into the bowl. The Platinum would overflow only if air has access to enter freely. If air is entering the reservoir, the water will not equalize and the reservoir will begin to overflow the fountain. The way air would have access is if the reservoir is damaged, or if there is an air leak caused by a hairline fracture or crack in the reservoir plastic. Troubleshoot a leaking fountain, or purchase a new reservoir.
To make sure you don't fill the fountain with too much water when refilling, make sure to only fill the reservoir tank and not the bowl. Keep the water level filled to the flow control knob.
1-Year Limited Warranty.
Fresher, Cleaner Water
PetSafe Drinkwell pet fountains are designed to encourage your furry friend to drink more water. A continuous circulation system helps prevent bacteria growth so they're a safe oasis of clean water for your pet. They come with replaceable carbon filters that help remove bad tastes and odors. Plus, with a variety of styles and sizes available, you are sure to find the one that's right for your pet and home.
Sized for Larger Pets
PetSafe Drinkwell pet fountains are available in larger sizes, which means they're perfect for bigger pets including large breed dogs—and homes with multiple cats, too! Because every pet loves a clean stream of fresh drinking water on demand. The larger sizes range from 192 ounces to 450 ounces to satisfy even the biggest thirst-quenching needs.
The Classic Style in Plastic
Plastic fountains are a great addition to any home because they can be easily cleaned with the fountain cleaning kit or a non-abrasive cloth or sponge. Most fountains are top-shelf dishwasher safe, too, which means a cleaner fountain with less hassle. Plus, they're all made with BPA-free plastic, so they're completely safe for everyday drinking for your best friend.
The Modern Look in Stainless Steel
Stainless-steel fountains look sleek and stylish in your kitchen, bathroom or anywhere in your home, which is why people love them—and thirsty pets, too. These modern-looking fountains are sturdy and rust-free, while also being easier to clean and keep sanitary. And the best part is, stainless steel is recommended by vets as one of the safest materials for your pet.
Oh, So Chic Ceramic
With elegant designs to match any home decor and colors to brighten your home or blend in, the stylish and chic ceramic fountains keep your pet hydrated and look great anywhere. Plus, they're made with hygienic ceramic that's easy-to-clean and top-shelf dishwasher safe. What more can you ask for in a pet fountain?
Choose Your Thirst-Quenching Style and Size
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|---|---|---|---|---|---|---|---|
Product |
PetSafe Drinkwell Outdoor Pet Fountain |
PetSafe Drinkwell Big Dog Fountain |
PetSafe Drinkwell Everflow Pet Fountain |
PetSafe Drinkwell Platinum Pet Fountain |
PetSafe Drinkwell 360 Pet Fountain |
PetSafe Drinkwell Zen Pet Fountain |
PetSafe Drinkwell Sedona Pet Fountain |
| Capacity | 450 ounces | 288 ounces | 192 ounces | 168 ounces | 128 ounces | 128 ounces | 100 ounces |
| Recommended Use | Best for Pets of All Sizes and Multiple Pets | Best for Pets of All Sizes and Multiple Pets | Best for Pets of All Sizes and Multiple Pets | Best for Pets of All Sizes | Best for Pets of All Sizes and Multiple Pets | Best for Pets of All Sizes and Multiple Pets | Best for Pets of All Sizes and Multiple Pets |
| Material | BPA-Free Plastic | BPA-Free Plastic | BPA-Free Plastic | BPA-Free Plastic | BPA-Free Plastic | Stainless Steel | BPA-Free Plastic Bowl w/ Ceramic Tower |
About PetSafe
Since 1991, PetSafe has been keeping pets safe and making pet owners happy with quality, reliable products. PetSafe is devoted to innovation with a range of products to help you and your pet share the best moments. They make it a point to consult with top trainers, veterinarians and behaviorists and listen to feedback from pet parents so they can continually improve their designs and processes.
Customer Reviews
89% Recommend
89% of reviewersrecommend this product
You've Already Reviewed This Item
868 Reviews
Showing 1-10 of 868 Reviews
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great fountain for cats and dogs!!
By shaun on Nov 20, 2020
I have had this fount for probably 3 years now and it is perfect for my 3 cats and dog. It’s easy to clean if you know how to clean and you can even by the cleaning kit which is super inexpensive. I clean twice a month and clean the filter twice a year and it works as it should, which is exactly what we all want when we purchase something. I did was my is the dishwasher recently which I’ve never done and now the water overflows. I washed some parts on the bottom and top rack and that’s my fault because it clearly says top rack only. So I will be purchasing some replacement parts or a brand new fountain because it’s worth every penny. My cats drink so much more water than they ever did out of I have had this fount for probably 3 years now and it is perfect for my 3 cats and dog. It’s easy to clean if you know how to clean and you can even by the cleaning kit which is super inexpensive. I clean twice a month and clean the filter twice a year and it works as it should, which is exactly what we all want when we purchase something. I did was my is the dishwasher recently which I’ve never done and now the water overflows. I washed some parts on the bottom and top rack and that’s my fault because it clearly says top rack only. So I will be purchasing some replacement parts or a brand new fountain because it’s worth every penny. My cats drink so much more water than they ever did out of a bowl. Go get you one I promise you won’t be disappointed. … more
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Stopped working after a year
By Jayy on Nov 27, 2020
I bought this fountain June 2019 and it worked great at first. A little over a year later and it is overflowing onto the floor. I use the tank in the back to fill the fountain and it is suppose to act as a reservoir. Of course, the warranty is for 1-year. I would say do not waste your money on this one... My cats really liked the waterfall feature but I think I will have to try something different. Very disappointed in this product.
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Its alright...
By Becca on Nov 11, 2020
My animals all love it and its even gotten my picky cat to drink more water, but the water tank is ridiculously difficult to clean. The small opening on a large flat surface means more places for algae/mold to build up. I had to buy a special brush that I could bend into shape and even that was still iffy on getting into the corners good.
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99% top notch
By John on Oct 23, 2020
This is my second platinum fountain. I've had the first for over 10 years and it works like a charm. So, why the second one? The 1% I didn't give to the title refers to what I consider a design flaw. The rear tank is clear, molded plastic. At the bottom where the valve releases water into the main reservoir, the piece is flat. That creates a seam line. Over time, despite regular cleaning (incl. with bleach) algae begin to form in that seam. When my dog was being boarded, I'd use the bleach and allow it to remain for the period the dog was out of the house. That worked well. With the COVID restrictions, I haven't gotten enough boarding days to do the job. So, now I rotate the two of This is my second platinum fountain. I've had the first for over 10 years and it works like a charm. So, why the second one? The 1% I didn't give to the title refers to what I consider a design flaw. The rear tank is clear, molded plastic. At the bottom where the valve releases water into the main reservoir, the piece is flat. That creates a seam line. Over time, despite regular cleaning (incl. with bleach) algae begin to form in that seam. When my dog was being boarded, I'd use the bleach and allow it to remain for the period the dog was out of the house. That worked well. With the COVID restrictions, I haven't gotten enough boarding days to do the job. So, now I rotate the two of the them. Gives me a chance, too, to do a very thorough cleaning of the rest of the fountain, including the pump. Happy to have two...this is the very best drinking system I have used in over 35 years of pet ownership. My dog, my wife's dog and cat, etc. all like the system. … more
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Pain to clean, but lasts
By MegMas on Nov 1, 2020
We've had this fountain for a little over two years, and our animals (two cats and a dog) absolutely love it. They drink significantly more water when this is going, and we have to refill the water at least once daily. When the pump isn't running, they drink maybe a third of their usual amount of water. I've had to replace the pump once, but I consider that more negligence in cleaning on my part — and the cleaning is the only reason I docked a star from this review. This monster is incredibly annoying to clean. Granted, I don't have experience with other pet fountains so I have no idea how it compares to them, but there are 3 primary pieces to clean, plus 2 lids (one for the tank, one for where We've had this fountain for a little over two years, and our animals (two cats and a dog) absolutely love it. They drink significantly more water when this is going, and we have to refill the water at least once daily. When the pump isn't running, they drink maybe a third of their usual amount of water. I've had to replace the pump once, but I consider that more negligence in cleaning on my part — and the cleaning is the only reason I docked a star from this review. This monster is incredibly annoying to clean. Granted, I don't have experience with other pet fountains so I have no idea how it compares to them, but there are 3 primary pieces to clean, plus 2 lids (one for the tank, one for where the filter goes), one little hair catcher piece that goes near the pump, and the pump itself. All the little pieces are easy enough to clean, and I haven't had any issues getting gunk out of the filter. However, it's impossible to clean the inside of the tank unless you've got tiny baby hands or an extremely versatile scrub brush. Plus, it's got areas that even a brush can't reach. The area that holds the filter has so many tiny corners and nooks and crannies it takes several different utensils to clean (a straw brush, something small that can get into the tiny corners, and a regular sponge/rag), and some of the corners can be sharp. I just have to believe there's a simpler way to design this piece so that it's manageable to clean. The basin is simple enough to clean, you just have to do it regularly. … more
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Cats love it, but....
By George on Oct 28, 2020
I've had this fountain for about 6 months now. My cats love it and don't seem to want to drink out of a regular bowl anymore. Worked great at first but seems like the longer I have it, the faster the pump clogs up. I clean it often and use bottled water. I even use a water pic to shoot out the gunk that get inside the pump 4-5 times now it has overflowed and got water all over the place so I have now resorted to putting a big tray meant for protecting leaking from a washing machine under my fountain. Also going to try not even using the water reservoir.
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CATS LOVE THIS FOUNTAIN!
By FlaLadyB on Oct 12, 2020
I have 4 cats and have had a number of Drinkwell fountains over the years. This latest one holds almost a gallon of water each time and is easy to fill without spilling. It has a clear water container in the back you just slide off, unscrew the bottom, turn over and fill, screw the cap back on and slide back in place! I use bottled water because my local water is too high in minerals. The cats love it! Easy to clean. I also add ice cubes to their water in the removable top since it's hot here in Florida. I placed it where the cats walk by all day and someone is always at the fountain drinking. Highly recommend. Also Customer Service at Chewy is AWESOME!!
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water fountain
By Zena on Nov 13, 2020
All 3 of my cats enjoy this water fountain, I change the filter and put fresh back in it about every 2 weeks. Sometimes I have to do it sooner because 1 cat, Chevy, likes to play in the water and he gets it pretty dirty! If also encourages them to drink plenty of water, which is great for them.
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Growth is an issue
By Anna on Nov 14, 2020
I have to clean it twice a week at least because green algae stuff grows in the filter like crazy then on the rest of the fountain. I've never had a fountain get dirty so fast. I have 3 cats and a dog who drink from it but they also have 2 purge water bowels that don't have this issue.
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It works great!
By Waterbowl on Nov 4, 2020
It works great! It took my cats over a week to get used to it. I have it in my kitchen and it’s a little bit noisy, which I could move to a different area but for now it’s what seems to work best for my cats to use continually. I think it’s a great product it works well it’s everything I expected it to be.
