Drinkwell Platinum Plastic Dog & Cat Fountain, slide 1 of 1

Drinkwell Platinum Plastic Dog & Cat Fountain, 168-oz

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Having a free-falling fountain instead of a stagnant bowl water is the best way to encourage cats and dogs with a low thirst drive to get the amount of hydration they need to support their kidneys and urinary tracts. The Drinkwell Platinum Pet Fountain gives them that with an extra bit of style. This high-quality fountain hold over one gallon of water and constantly filters and aerates it. The free-falling stream keeps water fresh, encouraging pets to drink more and stay hydrated. Replaceable carbon filters remove all of the bad odor and taste pets find in tap water. Perfect for multi-pet homes!

Key Benefits
  • 168 oz (1.3 gal) capacity reservoir, ideal for multiple cats and dogs under 60 pounds.
  • Patented free-falling water stream with adjustable flow entices pets to drink more.
  • Spout and receiving ramp reduce splash and noise.
  • Pre-filter catches large particles before they reach the motor.
  • Low voltage, 12V system complete with cord tuck and inline disconnect for easy plug removal.

†Capacity is calculated by total volume. When using container, choose a capacity greater than what you need to prevent overfilling and spills.

Carbon Replacement Filters

Premium Carbon Replacement Filters

Drinkwell Fountain Cleaning Kit

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  • Item Number
  • Dimensions
    10.5 x 15.75 x 10 inches
  • Weight
    4.89 pounds
  • Lifestage
    Puppy, Kitten, Adult, Senior
  • Breed Size
    Large Breeds, Giant Breeds
  • Capacity (Max)†
  • Material
  • Assembly Required
  • Tools Included
    No Tools Required
  • Compatibility
    Plug-In Power

For best performance, the fountain pump needs to be cleaned every two weeks. When cleaning the pump, we recommend cleaning the fountain and changing the filter as well. Multi-pet households may need to be cleaned more frequently.

StepsPump Cleaning Instructions
1.Use your nail or a tool with a small edge to remove the face plate on the end opposite the cord. Please note: the Outdoor Dog Fountain pump face plate slides out.
2.Pull up on the small lip to remove the teardrop-shaped stator.
3.Remove the impeller by pulling up from underneath it with your finger.
4.Clean all parts of the pump using soap and warm water with a small brush, such as a toothbrush. Completely rinse the pump, then reassemble.
CapacityOverall LengthOverall WidthOverall Height
168-oz10.5 inches15.75 inches10 inches

How do I clean the fountain?

  • Unplug the fountain, dump the water and disassemble the fountain.
  • The fountain is dishwasher safe except for the motor and cord. Either wash in the top rack of your dishwasher or hand-wash these parts. If your dishwasher runs too hot, we recommend hand-washing. When hand-washing, use a bottle brush, aquarium brush, soft sponge, or brushes included in the Fountain Cleaning Kit and dish soap. (Please note: if you have the Avalon or Pagoda fountains, the filter housing is hand wash only. It is not dishwasher safe.)
  • Remove the motor from the fountain.
  • Lift the impeller (looks like a small white propeller) out of the motor. There may be a faceplate cover over the impeller than can be pulled up with a coin or fingernail. Wash the impeller in soapy water, removing hair and other gunk that has collected around it.
  • Pour soapy water inside the motor cavity and clean with a small round brush like the one found in the Fountain Cleaning Kit. A cotton swab or small toothbrush might work too, or anything that can reach all the way inside of the cavity.
  • Rinse all parts well before returning to the fountain.
  • Re-assemble fountain, replacing the filter and pre-filter as needed.
  • Place the fountain where desired. Fill with water. Re-plug in fountain.

How can I make the filters last longer?

  • Clean your fountain at least once a month or more often if needed.
  • Replace all of the water in the bowl with fresh water between regular cleanings.
  • If your fountain uses a foam filter or pre-filter, clean the pre-filter between regular fountain cleanings.
  • Use pre-filtered or purified water to refill the fountain.

Never rinse the filter in soap. Washing your filter will allow the soap to seep into the pores and this cannot be removed, making the filter unusable and unsafe for your pet.

Do I need to use a filter with the fountain? The filter is not required for normal operation of the fountain, but it does significantly improve the overall cleanliness and taste of the water for your pets. The filter removes bad tastes and odors to improve the taste of the water and catches hair and small particles to keep the water cleaner.

Filters are still helpful even if you use filtered water in the fountain. The activated carbon continuously cleans water as it flows through the filter. The pre-filter protects the pump from dirt, fur, drool, and debris.

How do I get my pets to drink from the fountain?

Pets, especially cats, can be a little timid with the fountains at first. This is a new object added to their environment, so give your pet enough time to get used to the fountain at their own pace. This time frame will usually only take a few days, and it is very rare that a pet will refuse to use the product entirely. If your pet prefers to drink running water from the faucet or shower, she will probably get used to the fountain very quickly. Here are a few tips to help transition your pet:

  • Set up the fountain without plugging it in. This way your pet can get used to drinking from the fountain without the noise and splash of running water.
  • Plug in the fountain for short periods of time, until your pets begin to feel comfortable. Try setting it to a lower flow setting.
  • Once your pet is somewhat used to the fountain, remove other water sources.
  • If your pet still isn’t interested in the fountain, make it more appealing with some flavoring. Remove the filter from the fountain, then add tuna juice or bouillon to the water until your pet is used to the new product. After that, you can clean the fountain, replace the filter, and refill the fountain with regular water.

How do the filters work? The activated carbon filter removes bad tastes and odors from the water and catches large particles and debris from re-circulating back into the water. The filters do not purify the water. Change them every 2-4 weeks, depending on how many pets use the fountain, to keep the fountain water fresh and clean.

How often should I change the filter? The activated carbon filter should be changed every 2-4 weeks, depending on the number of pets using the fountain. If you have more pets or notice more debris, a slimy feel, or decreased water flow in your fountain, you should clean it more often. Pre-filters can usually be changed less frequently.

What are the filters made of? These filters are similar to filters used in fish tanks. They are safe to use with your pet’s drinking water. The organic activated carbon used in the filters is made of coconut shells.

Why do I need to change the filters? Over time, debris gets stuck in the outer fabric of the filter, making it more difficult for the water to pass through it. The inner part of the filter contains granulated carbon with hundreds or thousands of microscopic holes, which bind to impurities in the water that cause bad tastes and smells. This binding prevents impurities them from returning to the water. Eventually, the holes become clogged and can no longer remove impurities.

Is the plastic in your fountains BPA-free? Yes. All of our plastic fountains and plastic parts are BPA-free, including cords, pumps, and filter housing.

My fountain is overflowing. The Platinum fountain is overflowing due to the reservoir not equalizing and emptying all of the water into the bowl. The Platinum would overflow only if air has access to enter freely. If air is entering the reservoir, the water will not equalize and the reservoir will begin to overflow the fountain. The way air would have access is if the reservoir is damaged, or if there is an air leak caused by a hairline fracture or crack in the reservoir plastic. Troubleshoot a leaking fountain, or purchase a new reservoir.

To make sure you don't fill the fountain with too much water when refilling, make sure to only fill the reservoir tank and not the bowl. Keep the water level filled to the flow control knob.

PetSafe Drinkwell Pet Fountains (for Large Pets)

Fresher, Cleaner Water

PetSafe Drinkwell pet fountains are designed to encourage your furry friend to drink more water. A continuous circulation system helps prevent bacteria growth so they're a safe oasis of clean water for your pet. They come with replaceable carbon filters that help remove bad tastes and odors. Plus, with a variety of styles and sizes available, you are sure to find the one that's right for your pet and home.

Fresher, Cleaner Water
Sized for Larger Pets

Sized for Larger Pets

PetSafe Drinkwell pet fountains are available in larger sizes, which means they're perfect for bigger pets including large breed dogs—and homes with multiple cats, too! Because every pet loves a clean stream of fresh drinking water on demand. The larger sizes range from 192 ounces to 450 ounces to satisfy even the biggest thirst-quenching needs.

The Classic Style in Plastic

Plastic fountains are a great addition to any home because they can be easily cleaned with the fountain cleaning kit or a non-abrasive cloth or sponge. Most fountains are top-shelf dishwasher safe, too, which means a cleaner fountain with less hassle. Plus, they're all made with BPA-free plastic, so they're completely safe for everyday drinking for your best friend.

The Classic Style in Plastic
The Modern Look in Stainless Steel

The Modern Look in Stainless Steel

Stainless-steel fountains look sleek and stylish in your kitchen, bathroom or anywhere in your home, which is why people love them—and thirsty pets, too. These modern-looking fountains are sturdy and rust-free, while also being easier to clean and keep sanitary. And the best part is, stainless steel is recommended by vets as one of the safest materials for your pet.

Oh, So Chic Ceramic

With elegant designs to match any home decor and colors to brighten your home or blend in, the stylish and chic ceramic fountains keep your pet hydrated and look great anywhere. Plus, they're made with hygienic ceramic that's easy-to-clean and top-shelf dishwasher safe. What more can you ask for in a pet fountain?

Oh, So Chic Ceramic

Choose Your Thirst-Quenching Style and Size

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Capacity 450 ounces 288 ounces 192 ounces 168 ounces 128 ounces 128 ounces 100 ounces
Recommended Use Best for Pets of All Sizes and Multiple Pets Best for Pets of All Sizes and Multiple Pets Best for Pets of All Sizes and Multiple Pets Best for Pets of All Sizes Best for Pets of All Sizes and Multiple Pets Best for Pets of All Sizes and Multiple Pets Best for Pets of All Sizes and Multiple Pets
Material BPA-Free Plastic BPA-Free Plastic BPA-Free Plastic BPA-Free Plastic BPA-Free Plastic Stainless Steel BPA-Free Plastic Bowl w/ Ceramic Tower

About PetSafe

Since 1991, PetSafe has been keeping pets safe and making pet owners happy with quality, reliable products. PetSafe is devoted to innovation with a range of products to help you and your pet share the best moments. They make it a point to consult with top trainers, veterinarians and behaviorists and listen to feedback from pet parents so they can continually improve their designs and processes.

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