Drinkwell Platinum Plastic Dog & Cat Fountain, 168-oz
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Having a free-falling fountain instead of a stagnant bowl water is the best way to encourage cats and dogs with a low thirst drive to get the amount of hydration they need to support their kidneys and urinary tracts. The Drinkwell Platinum Pet Fountain gives them that with an extra bit of style. This high-quality fountain hold over one gallon of water and constantly filters and aerates it. The free-falling stream keeps water fresh, encouraging pets to drink more and stay hydrated. Replaceable carbon filters remove all of the bad odor and taste pets find in tap water. Perfect for multi-pet homes!
Key Benefits- 168 oz (1.3 gal) capacity reservoir, ideal for multiple cats and dogs under 60 pounds.
- Patented free-falling water stream with adjustable flow entices pets to drink more.
- Spout and receiving ramp reduce splash and noise.
- Pre-filter catches large particles before they reach the motor.
- Low voltage, 12V system complete with cord tuck and inline disconnect for easy plug removal.
†Capacity is calculated by total volume. When using container, choose a capacity greater than what you need to prevent overfilling and spills.
†Capacity is calculated by total volume. When using container, choose a capacity greater than what you need to prevent overfilling and spills.
Premium Carbon Replacement Filters
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Item Number63134
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Dimensions10.5 x 15.75 x 10 inches
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Weight4.89 pounds
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BrandPetSafe, Premier
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LifestagePuppy, Kitten, Adult, Senior
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Breed SizeLarge Breeds, Giant Breeds
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Capacity (Max)†168-oz
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MaterialPlastic
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Assembly RequiredYes
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Tools IncludedNo Tools Required
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CompatibilityPlug-In Power
For best performance, the fountain pump needs to be cleaned every two weeks. When cleaning the pump, we recommend cleaning the fountain and changing the filter as well. Multi-pet households may need to be cleaned more frequently.
| Steps | Pump Cleaning Instructions |
|---|---|
| 1. | Use your nail or a tool with a small edge to remove the face plate on the end opposite the cord. Please note: the Outdoor Dog Fountain pump face plate slides out. |
| 2. | Pull up on the small lip to remove the teardrop-shaped stator. |
| 3. | Remove the impeller by pulling up from underneath it with your finger. |
| 4. | Clean all parts of the pump using soap and warm water with a small brush, such as a toothbrush. Completely rinse the pump, then reassemble. |
| Capacity | Overall Length | Overall Width | Overall Height |
|---|---|---|---|
| 168-oz | 10.5 inches | 15.75 inches | 10 inches |
How do I clean the fountain?
- Unplug the fountain, dump the water and disassemble the fountain.
- The fountain is dishwasher safe except for the motor and cord. Either wash in the top rack of your dishwasher or hand-wash these parts. If your dishwasher runs too hot, we recommend hand-washing. When hand-washing, use a bottle brush, aquarium brush, soft sponge, or brushes included in the Fountain Cleaning Kit and dish soap. (Please note: if you have the Avalon or Pagoda fountains, the filter housing is hand wash only. It is not dishwasher safe.)
- Remove the motor from the fountain.
- Lift the impeller (looks like a small white propeller) out of the motor. There may be a faceplate cover over the impeller than can be pulled up with a coin or fingernail. Wash the impeller in soapy water, removing hair and other gunk that has collected around it.
- Pour soapy water inside the motor cavity and clean with a small round brush like the one found in the Fountain Cleaning Kit. A cotton swab or small toothbrush might work too, or anything that can reach all the way inside of the cavity.
- Rinse all parts well before returning to the fountain.
- Re-assemble fountain, replacing the filter and pre-filter as needed.
- Place the fountain where desired. Fill with water. Re-plug in fountain.
How can I make the filters last longer?
- Clean your fountain at least once a month or more often if needed.
- Replace all of the water in the bowl with fresh water between regular cleanings.
- If your fountain uses a foam filter or pre-filter, clean the pre-filter between regular fountain cleanings.
- Use pre-filtered or purified water to refill the fountain.
Never rinse the filter in soap. Washing your filter will allow the soap to seep into the pores and this cannot be removed, making the filter unusable and unsafe for your pet.
Do I need to use a filter with the fountain? The filter is not required for normal operation of the fountain, but it does significantly improve the overall cleanliness and taste of the water for your pets. The filter removes bad tastes and odors to improve the taste of the water and catches hair and small particles to keep the water cleaner.
Filters are still helpful even if you use filtered water in the fountain. The activated carbon continuously cleans water as it flows through the filter. The pre-filter protects the pump from dirt, fur, drool, and debris.
How do I get my pets to drink from the fountain?
Pets, especially cats, can be a little timid with the fountains at first. This is a new object added to their environment, so give your pet enough time to get used to the fountain at their own pace. This time frame will usually only take a few days, and it is very rare that a pet will refuse to use the product entirely. If your pet prefers to drink running water from the faucet or shower, she will probably get used to the fountain very quickly. Here are a few tips to help transition your pet:
- Set up the fountain without plugging it in. This way your pet can get used to drinking from the fountain without the noise and splash of running water.
- Plug in the fountain for short periods of time, until your pets begin to feel comfortable. Try setting it to a lower flow setting.
- Once your pet is somewhat used to the fountain, remove other water sources.
- If your pet still isn’t interested in the fountain, make it more appealing with some flavoring. Remove the filter from the fountain, then add tuna juice or bouillon to the water until your pet is used to the new product. After that, you can clean the fountain, replace the filter, and refill the fountain with regular water.
How do the filters work? The activated carbon filter removes bad tastes and odors from the water and catches large particles and debris from re-circulating back into the water. The filters do not purify the water. Change them every 2-4 weeks, depending on how many pets use the fountain, to keep the fountain water fresh and clean.
How often should I change the filter? The activated carbon filter should be changed every 2-4 weeks, depending on the number of pets using the fountain. If you have more pets or notice more debris, a slimy feel, or decreased water flow in your fountain, you should clean it more often. Pre-filters can usually be changed less frequently.
What are the filters made of? These filters are similar to filters used in fish tanks. They are safe to use with your pet’s drinking water. The organic activated carbon used in the filters is made of coconut shells.
Why do I need to change the filters? Over time, debris gets stuck in the outer fabric of the filter, making it more difficult for the water to pass through it. The inner part of the filter contains granulated carbon with hundreds or thousands of microscopic holes, which bind to impurities in the water that cause bad tastes and smells. This binding prevents impurities them from returning to the water. Eventually, the holes become clogged and can no longer remove impurities.
Is the plastic in your fountains BPA-free? Yes. All of our plastic fountains and plastic parts are BPA-free, including cords, pumps, and filter housing.
My fountain is overflowing. The Platinum fountain is overflowing due to the reservoir not equalizing and emptying all of the water into the bowl. The Platinum would overflow only if air has access to enter freely. If air is entering the reservoir, the water will not equalize and the reservoir will begin to overflow the fountain. The way air would have access is if the reservoir is damaged, or if there is an air leak caused by a hairline fracture or crack in the reservoir plastic. Troubleshoot a leaking fountain, or purchase a new reservoir.
To make sure you don't fill the fountain with too much water when refilling, make sure to only fill the reservoir tank and not the bowl. Keep the water level filled to the flow control knob.
Fresher, Cleaner Water
PetSafe Drinkwell pet fountains are designed to encourage your furry friend to drink more water. A continuous circulation system helps prevent bacteria growth so they're a safe oasis of clean water for your pet. They come with replaceable carbon filters that help remove bad tastes and odors. Plus, with a variety of styles and sizes available, you are sure to find the one that's right for your pet and home.
Sized for Larger Pets
PetSafe Drinkwell pet fountains are available in larger sizes, which means they're perfect for bigger pets including large breed dogs—and homes with multiple cats, too! Because every pet loves a clean stream of fresh drinking water on demand. The larger sizes range from 192 ounces to 450 ounces to satisfy even the biggest thirst-quenching needs.
The Classic Style in Plastic
Plastic fountains are a great addition to any home because they can be easily cleaned with the fountain cleaning kit or a non-abrasive cloth or sponge. Most fountains are top-shelf dishwasher safe, too, which means a cleaner fountain with less hassle. Plus, they're all made with BPA-free plastic, so they're completely safe for everyday drinking for your best friend.
The Modern Look in Stainless Steel
Stainless-steel fountains look sleek and stylish in your kitchen, bathroom or anywhere in your home, which is why people love them—and thirsty pets, too. These modern-looking fountains are sturdy and rust-free, while also being easier to clean and keep sanitary. And the best part is, stainless steel is recommended by vets as one of the safest materials for your pet.
Oh, So Chic Ceramic
With elegant designs to match any home decor and colors to brighten your home or blend in, the stylish and chic ceramic fountains keep your pet hydrated and look great anywhere. Plus, they're made with hygienic ceramic that's easy-to-clean and top-shelf dishwasher safe. What more can you ask for in a pet fountain?
Choose Your Thirst-Quenching Style and Size
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Product |
PetSafe Drinkwell Outdoor Pet Fountain |
PetSafe Drinkwell Big Dog Fountain |
PetSafe Drinkwell Everflow Pet Fountain |
PetSafe Drinkwell Platinum Pet Fountain |
PetSafe Drinkwell 360 Pet Fountain |
PetSafe Drinkwell Zen Pet Fountain |
PetSafe Drinkwell Sedona Pet Fountain |
| Capacity | 450 ounces | 288 ounces | 192 ounces | 168 ounces | 128 ounces | 128 ounces | 100 ounces |
| Recommended Use | Best for Pets of All Sizes and Multiple Pets | Best for Pets of All Sizes and Multiple Pets | Best for Pets of All Sizes and Multiple Pets | Best for Pets of All Sizes | Best for Pets of All Sizes and Multiple Pets | Best for Pets of All Sizes and Multiple Pets | Best for Pets of All Sizes and Multiple Pets |
| Material | BPA-Free Plastic | BPA-Free Plastic | BPA-Free Plastic | BPA-Free Plastic | BPA-Free Plastic | Stainless Steel | BPA-Free Plastic Bowl w/ Ceramic Tower |
About PetSafe
Since 1991, PetSafe has been keeping pets safe and making pet owners happy with quality, reliable products. PetSafe is devoted to innovation with a range of products to help you and your pet share the best moments. They make it a point to consult with top trainers, veterinarians and behaviorists and listen to feedback from pet parents so they can continually improve their designs and processes.
Customer Reviews
87% Recommend
87% of reviewersrecommend this product
You've Already Reviewed This Item
957 Reviews
Showing 1-10 of 957 Reviews
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Long Time Owner....
By MAGA5 on May 5, 2021
I have had a DRINKWELL FOUNTAIN running constantly in my home for over 15 years....and just purchased my 3rd one. At one time I had 4 medium sized dogs using the DRINKWELL fountain., and, except for replacing a motor once, I never had any problems. My dogs enjoy drinking the water as it cascades from the upper unit into the bowl. It is similar to drinking fresh water from the outside garden hose....which is always a favorite with my pets! I place the DRINKWELL FOUNTAIN on a plastic shoe caddy to catch any spills...which are minimal and hardly noticeable. I change the water daily...clean the unit throughly every week...and keep it full. The motor will whine if the water level gets too I have had a DRINKWELL FOUNTAIN running constantly in my home for over 15 years....and just purchased my 3rd one. At one time I had 4 medium sized dogs using the DRINKWELL fountain., and, except for replacing a motor once, I never had any problems. My dogs enjoy drinking the water as it cascades from the upper unit into the bowl. It is similar to drinking fresh water from the outside garden hose....which is always a favorite with my pets! I place the DRINKWELL FOUNTAIN on a plastic shoe caddy to catch any spills...which are minimal and hardly noticeable. I change the water daily...clean the unit throughly every week...and keep it full. The motor will whine if the water level gets too low...this happened when I had four dogs! You need to just add more fresh water. This unit holds A LOT of water....So, with one dog, I feel I need to refresh it every day. When I had the four dogs, I refreshed it more frequently thru the day. I would not own any other brand.... … more
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This product has a design flaw
By Sabrina on May 1, 2021
I really hate to leave a bad review for anything when it comes to chewy's because i absolutely love shopping thru this company as I've only ever had this one issue which of course it's not a chewy's product and it's the product im having a problem with at moment! This fountain states that the water fountain provides continuous filtered water as long as you follow directions for use which i did completely, read the instructions front to back! However i find particles of food in the water storage tank constantly! Im very diligent about checking to see that no dog food pieces remain in the bowl should my dogs happen to drop pieces in there; also the filter itself is not snug to the fountain therefore I really hate to leave a bad review for anything when it comes to chewy's because i absolutely love shopping thru this company as I've only ever had this one issue which of course it's not a chewy's product and it's the product im having a problem with at moment! This fountain states that the water fountain provides continuous filtered water as long as you follow directions for use which i did completely, read the instructions front to back! However i find particles of food in the water storage tank constantly! Im very diligent about checking to see that no dog food pieces remain in the bowl should my dogs happen to drop pieces in there; also the filter itself is not snug to the fountain therefore it lets stuff get by without being filtered yuck! … more
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Drink well water fountain
By karen on Apr 27, 2021
I bought this same water fountain for my 4 cats. I was very happy with this brand and design. My water fountain lasted me 11 years. No joke I still have it after 11 years the motor finally broke. Not due to the motor stopped working. The wire broke to it no way to repair. The reason it has lasted me for 11 years was I took it apart every few days and cleaned both the motor and fountain. It’s so important to take apart the motor and clean each part. There are 3 parts that come apart you clean. I’d you want a quit motor it has to be cleaned regularly. To keep the slime and mildew from building up take apart and clean with bottle brush’s. I did this for my cats yes it’s a hassle but you bought I bought this same water fountain for my 4 cats. I was very happy with this brand and design. My water fountain lasted me 11 years. No joke I still have it after 11 years the motor finally broke. Not due to the motor stopped working. The wire broke to it no way to repair. The reason it has lasted me for 11 years was I took it apart every few days and cleaned both the motor and fountain. It’s so important to take apart the motor and clean each part. There are 3 parts that come apart you clean. I’d you want a quit motor it has to be cleaned regularly. To keep the slime and mildew from building up take apart and clean with bottle brush’s. I did this for my cats yes it’s a hassle but you bought it because you love your pets and want them to enjoy water more for the health and happiness. Then every time you have to clean it remember why. My little girl Lucy is 13 years old and she lets me know when it’s time to clean it. She waits below the sink for me to finish cleaning it. … more
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Disappointing
By Kitty on Apr 27, 2021
My cats drink water constantly so this was the perfect solution to me filling their water every day. Had my first one for just under a year and the filter stopped working. Chewy replaced my unit after some back and forth. Now another year later and I’m finding puddles every day. Not sure where it’s coming from as my 2 cats do not play in the water. Also it gets slimy very quickly and I have to clean almost every other day. I love the fact that everything comes apart but you need q-tips to clean in all of the crevices and they don’t reach in the filter chamber. I loved this at first now I’m looking for something else
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Poor design
By DelilahsPerson on Apr 20, 2021
I really like this item but the water reservoir is poorly designed. It doesn't have a flat bottom, so when you fill it you have to hold it upright and when you put the lid on you might drop it, like I did, so it broke. If the reservoir was larger and I could fill it less frequently it wouldn't be as big a deal, but I could tell on the first day that it was going to break due to its size. And with 2 cats and a large dog it was being filled frequently. My husband was worried about the noise, but I liked it - it was like a water feature sound. I will replace the reservoir, but wouldn't rebuy this product.
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Worth it would buy again
By bjardin on Apr 22, 2021
I actually purchased mine from groupon years ago and I’m surprised by the bad reviews. I LOVE mine it has lasted 5 years so far. It is a little hard to clean but it does hold ALOT of water so it is worth it for me and my pets happiness since they do love it after taking some time to get used to it. I usually fill the tank twice between cleanings. Filters are easily replaceable. EVERYTHING comes apart for a good cleaning and the motor also pops off it’s held in woth suction cups so you can clean under that as well. I highly recommend
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Lasted less than 3 months
By Kris on Apr 15, 2021
Bought for my 18 year-old cat. She loved to drink out of running water faucets. She had a stroke and was no longer able to jump up on the counters to get a drink, so I purchased this so could she could still enjoy the running water. Very disappointed lasted less than three months I still have at least 8 or 9 of the filters I bought for it!! I’m not sure how chewy’s return policy works and it doesn’t have anything about the warranty but that it’s one-year limited. Exactly why I prefer buying online from a store Where if I am not happy with something I can go into the store and get it taken care of
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Slimy Mess
By ADL01 on Apr 13, 2021
I wanted to love this. Our cats love drinking out of the faucet but I was getting tired of the cat hair all over our counters. I ordered this and the cats took right to it. Fast forward just about a week and there was slimy stuff growing all over it. You don’t just pick this up and scrub it under the faucet real quick like a regular water bowl. It comes apart into a few pieces (that also had slimy mildew all over the inside) and you have to scrub all the little nooks and crannies to get the slime off. It was such a mess after just a week. When I pay $50 for something like a water bowl, I expect it to be more of a convenience rather that a pain in the butt.
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drinkwell drinking fountain
By Beckster46 on Apr 15, 2021
so far only 1 of my little critters is drinking out of the fountain,,,for some reason though I took it apart as instructed, cleaned with warm soapy water and put back together,,put in the filter and now black stuff is showing up on the bottom of the of water well,,,can you explain,,I am at a loss,,,otherwise it makes no noise as some have in the past and I am happy with it,,,but may have to move it to a more open location for the others,,,but in time I think it will be used by all and I may even purchase another one down the road,,,,
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Perfect for multi-dog households!
By PuppyGoddess on Mar 22, 2021
I have four doggos - ages 12, 11, 3 & 3. They love drinking water, and I keep several "water stations" around the house so they always have access. I bought one of these for the finished basement and one for the kitchen. They are easy to set up, easy to clean and easy to refill. I take each fountain completely apart once a week and clean it and replace the filter. Then every morning I refill the water tanks. I also got a couple of "smart outlets" and have them programmed to shut the fountains off at bedtime and turn them back on when we wake up, to protect the motors in them. Best purchase ever, and I never have to worry about my girls being thirsty!
