Customer Reviews

88 Reviews 88 Reviews 4.4 out of 5 Stars

96% Recommend

96% of reviewersrecommend this product

4.4 / 5

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Drinkwell Stoneware Avalon Pet Fountain

Drinkwell Stoneware Avalon Pet Fountain

  • Most Helpful Positive Review

    Read All 74 Positive Reviews

    Great Job But Delicate

    By Reneelynn on Mar 19, 2019

    I bought this product for my big doggies. I've had it for awhile and the stem broke on it. So I glued it back on and it works fine. Yesterday a puppy was visiting and took a chunk out of the side. I was able to glue it back together. I think stainless steel might be a better option, less likely to break I bought this product for my big doggies. I've had it for awhile and the stem broke on it. So I glued it back on and it works fine. Yesterday a puppy was visiting and took a chunk out of the side. I was able to glue it back together. I think stainless steel might be a better option, less likely to break! But my dogs do love it!!! … more

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  • Most Helpful Critical Review

    Read All 14 Critical Reviews

    Lasted About A Month

    By DebsCats on Dec 27, 2018

    It's really pretty. My cats love the plastic one but since it can be seen by anyone that comes in my house I figured I'd dress it up a bit. This one didn't live up to the old plastic one. It sounded like Niagara falls in my dining room and you can hear it over the tv. Then it quit. I am going to replace It's really pretty. My cats love the plastic one but since it can be seen by anyone that comes in my house I figured I'd dress it up a bit. This one didn't live up to the old plastic one. It sounded like Niagara falls in my dining room and you can hear it over the tv. Then it quit. I am going to replace it with another plastic one because I can replace the pump and they did love that one. For now I'll just deal with the water in the pretty red bowl. No fountain. They really need to work on the fountains, the pumps are awful. Too bad. … more

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5 Reviews

Showing 5 Reviews

  • 1 out of 5 stars

    Lasted About A Month

    By on

    It's really pretty. My cats love the plastic one but since it can be seen by anyone that comes in my house I figured I'd dress it up a bit. This one didn't live up to the old plastic one. It sounded like Niagara falls in my dining room and you can hear it over the tv. Then it quit. I am going to replace it with another plastic one because I can replace the pump and they did love that one. For now I'll just deal with the water in the pretty red bowl. No fountain. They really need to work on the fountains, the pumps are awful. Too bad.

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  • 1 out of 5 stars

    Stopped working after 2 months

    By on

    Pump no longer works after cleaning regularly for a couple months, pitiful quality for such a price.

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  • 1 out of 5 stars

    I love the look...but it only work for 3 weeks

    By on

    I really love the color and the design of this product. Unfortunately, it only lasted for 3 weeks before it stopped working. Chewy offered me a new fountain, and the second one also did not last for 3 weeks.I wouldn't recommend it at all

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  • 1 out of 5 stars

    I so wanted to love this fountain

    By on

    I've been a long time use of the Drinkwell Platinum fountain and my kitty loves the free flowing stream (only way she'll drink), but I'm tired of how yucky the plastic fountain gets and how much work it is to clean it (including the permanent gunk you can't get off of it after 6 months or so). I didn't want to pay this much for a fountain but decided it was time to go ceramic for cleanliness. The Fountain is great to look at but that is where it stops. This fountain is one of the worst purchases I have ever made. The water runs down the sides,it is not free flowing. And within just a few days,it is barely pushing water out at all. I can't understand why Drinkwell can't make a ceramic fountain I've been a long time use of the Drinkwell Platinum fountain and my kitty loves the free flowing stream (only way she'll drink), but I'm tired of how yucky the plastic fountain gets and how much work it is to clean it (including the permanent gunk you can't get off of it after 6 months or so). I didn't want to pay this much for a fountain but decided it was time to go ceramic for cleanliness. The Fountain is great to look at but that is where it stops. This fountain is one of the worst purchases I have ever made. The water runs down the sides,it is not free flowing. And within just a few days,it is barely pushing water out at all. I can't understand why Drinkwell can't make a ceramic fountain that has free flowing water like the plastic Platinum. When they do,I'll become a customer of their products again. As for Chewy, I'd give them 10 stars if I could. They helped make this right and they have a lifetime customer in me with their excellent customer service. If your pet likes to drink from the stream, pass on this fountain. Even if they like to drink from the bowl, pass on this fountain,as there isn't room to get their head in the bowl. … more

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  • 1 out of 5 stars

    Beware- stopped working in less than 3 weeks!!!

    By on

    This drink well was great for 2 weeks, then it stopped working. We cleaned it and changed the filter and it worked. Same thing happened a couple of days later. We again, cleaned it and changed the filter. Unfortunately, it didn't help!! DOES NOT WORK!! It is a shame...it looked great and my kitties enjoyed it the short time period that it did work.

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