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Drinkwell Zen Pet Fountain, 1-gal

  • List Price:

    $69.99

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Description

Smart pets know the secret to a peaceful, happy meal is having a blissful bowl to drink from! The Drinkwell Zen Pet Fountain holds a full gallon of water and continually filters, pumps, and aerates the water The free-falling stream keeps water fresh, encouraging pets to drink more and stay hydrated. The Zen Pet Fountain is dishwasher-safe and includes a stainless steel drinking bowl.

Key Benefits
  • 1 gallon (128 oz) water capacity.
  • Patented free-falling stream entices pets to drink more.
  • Receiving ramp reduces sound and splash of falling water.
  • Low-voltage, 12V submersible pump for safe, quiet operation.
  • All parts are BPA free and UL listed. Dishwasher safe (excluding pump).

†Capacity is calculated by total volume. When using container, choose a capacity greater than what you need to prevent overfilling and spills.

Carbon Replacement Filters

Premium Carbon Replacement Filters

Drinkwell Fountain Cleaning Kit

See all items by Drinkwell

  • Item Number
    63132
  • Brand
    Premier, PetSafe
  • Capacity (Max)†
    1-gallon
  • Material
    Stainless Steel
Instructions

For best performance, the fountain pump needs to be cleaned every two weeks. When cleaning the pump, we recommend cleaning the fountain and changing the filter as well. Multi-pet households may need to be cleaned more frequently.

StepsPump Cleaning Instructions
1.Use your nail or a tool with a small edge to remove the face plate on the end opposite the cord. Please note: the Outdoor Dog Fountain pump face plate slides out.
2.Pull up on the small lip to remove the teardrop-shaped stator.
3.Remove the impeller by pulling up from underneath it with your finger.
4.Clean all parts of the pump using soap and warm water with a small brush, such as a toothbrush. Completely rinse the pump, then reassemble.

Troubleshooting

The pump is not working or the water is not flowing as much as it used to.

  • Never let the water in the bowl get below the minimum fill level. This can cause the pump to overheat and stop functioning. When refilling the bowl, make sure to add water before turning the fountain on.
  • Lack of regular cleaning may result in the pump becoming clogged with pet hair and food debris. The pump must be cleaned every 2-4 weeks to ensure proper function.
  • Fill the fountain with water up to the max fill line.
  • Ensure that the fountain is cleaned on a regular basis.

The fountain is too loud.

  • A low humming noise is normal, but it should not be loud. Check the water level. If water level is too low then the pump will have to work harder causing it to be louder than normal.
  • Unplug the fountain for 15 seconds. If the noise stops when plugged back in, it’s possible that some debris is caught on the impeller. Remove the pump and clean the impeller. Try rubbing a small amount of vegetable oil onto the magnetic pin with a Q-tip to lubricate the impeller.

There are black particles in the bowl. This is loose granulated carbon dust from the filter and is completely harmless for your pet to drink. Rinse the filter in cold water before placing it in the fountain to prevent this.

The fountain feels slimy.

  • If you have multiple pets or dogs use the fountain, the slimy feeling may be caused by your pet’s saliva. Change the water and clean your fountain more frequently to prevent this.
  • Make sure the fountain parts are rinsed thoroughly after cleaning the fountain. Soap residue may cause the sliminess.

The adaptor is warm to the touch. Unplug the fountain and plug it into a surge protector.

The fountain is leaking.

  • Make sure the rubber cap is inserted correctly into the raised post. This rubber seal secures the electrical power cord to the inside of the bowl and prevents leaking.
  • Sometimes water around the fountain is caused by pets drinking. Some pets are prone to spilling. Watch your pet when he drinks to see if this is the cause. If it is, you can purchase a fountain mat or other water-resistant mat to place under the fountain.

The motor is not working.

  • Unplug the fountain then plug it back in.
  • If the motor is humming, try cleaning the motor, making sure nothing is stuck around the impeller. You can also change the foam filter.
  • If the motor is not humming, try replacing the pump.
  • Never let the water in the bowl get below the minimum fill level. This can cause the pump to overheat and stop functioning. When refilling the bowl, make sure to add water before turning the fountain on.
FAQ

How can I make the filters last longer?

  • Clean your fountain at least once a month or more often if needed.
  • Replace all of the water in the bowl with fresh water between regular cleanings.
  • If your fountain uses a foam filter or pre-filter, clean the pre-filter between regular fountain cleanings.
  • Use pre-filtered or purified water to refill the fountain.

Never rinse the filter in soap. Washing your filter will allow the soap to seep into the pores and this cannot be removed, making the filter unusable and unsafe for your pet.

Do I need to use a filter with the fountain? The filter is not required for normal operation of the fountain, but it does significantly improve the overall cleanliness and taste of the water for your pets. The filter removes bad tastes and odors to improve the taste of the water and catches hair and small particles to keep the water cleaner.

Filters are still helpful even if you use filtered water in the fountain. The activated carbon continuously cleans water as it flows through the filter. The pre-filter protects the pump from dirt, fur, drool, and debris.

How do I get my pets to drink from the fountain?

Pets, especially cats, can be a little timid with the fountains at first. This is a new object added to their environment, so give your pet enough time to get used to the fountain at their own pace. This time frame will usually only take a few days, and it is very rare that a pet will refuse to use the product entirely. If your pet prefers to drink running water from the faucet or shower, she will probably get used to the fountain very quickly. Here are a few tips to help transition your pet:

  • Set up the fountain without plugging it in. This way your pet can get used to drinking from the fountain without the noise and splash of running water.
  • Plug in the fountain for short periods of time, until your pets begin to feel comfortable. Try setting it to a lower flow setting.
  • Once your pet is somewhat used to the fountain, remove other water sources.
  • If your pet still isn’t interested in the fountain, make it more appealing with some flavoring. Remove the filter from the fountain, then add tuna juice or bouillon to the water until your pet is used to the new product. After that, you can clean the fountain, replace the filter, and refill the fountain with regular water.

How do the filters work? The activated carbon filter removes bad tastes and odors from the water and catches large particles and debris from re-circulating back into the water. The filters do not purify the water. Change them every 2-4 weeks, depending on how many pets use the fountain, to keep the fountain water fresh and clean.

How often should I change the filter? The activated carbon filter should be changed every 2 to 4 weeks, depending on the number of pets using the fountain. If you have more pets or notice more debris, a slimy feel, or decreased water flow in your fountain, you should clean it more often. Pre-filters can usually be changed less frequently.

What are the filters made of? These filters are similar to filters used in fish tanks. They are safe to use with your pet’s drinking water. The organic activated carbon used in the filters is made of coconut shells.

What’s the difference between the regular carbon filters and the premium filters? Once the filter has been used, the activated carbon tends to settle in the bottom of the pouch. The premium filters have 6 smaller pouches, rather than the 2 in the original filters, so the carbon is spread out more evenly for better filtration quality.

Why do I need to change the filters? Over time, debris gets stuck in the outer fabric of the filter, making it more difficult for the water to pass through it. The inner part of the filter contains granulated carbon with hundreds or thousands of microscopic holes, which bind to impurities in the water that cause bad tastes and smells. This binding prevents impurities them from returning to the water. Eventually, the holes become clogged and can no longer remove impurities.

Which side of the filter should face the front? Put the filter in the filter housing with the black side facing the front.

Is the plastic in your fountains BPA-free? Yes. All of our plastic fountains and plastic parts are BPA-free, including cords, pumps, and filter housing.

Warranty

1-Year Limited Warranty.

PetSafe Drinkwell Pet Fountains (for Large Pets)

Fresher, Cleaner Water

PetSafe Drinkwell pet fountains are designed to encourage your furry friend to drink more water. A continuous circulation system helps prevent bacteria growth so they're a safe oasis of clean water for your pet. They come with replaceable carbon filters that help remove bad tastes and odors. Plus, with a variety of styles and sizes available, you are sure to find the one that's right for your pet and home.

Fresher, Cleaner Water
Sized for Larger Pets

Sized for Larger Pets

PetSafe Drinkwell pet fountains are available in larger sizes, which means they're perfect for bigger pets including large breed dogs—and homes with multiple cats, too! Because every pet loves a clean stream of fresh drinking water on demand. The larger sizes range from 192 ounces to 450 ounces to satisfy even the biggest thirst-quenching needs.

The Classic Style in Plastic

Plastic fountains are a great addition to any home because they can be easily cleaned with the fountain cleaning kit or a non-abrasive cloth or sponge. Most fountains are top-shelf dishwasher safe, too, which means a cleaner fountain with less hassle. Plus, they're all made with BPA-free plastic, so they're completely safe for everyday drinking for your best friend.

The Classic Style in Plastic
The Modern Look in Stainless Steel

The Modern Look in Stainless Steel

Stainless-steel fountains look sleek and stylish in your kitchen, bathroom or anywhere in your home, which is why people love them—and thirsty pets, too. These modern-looking fountains are sturdy and rust-free, while also being easier to clean and keep sanitary. And the best part is, stainless steel is recommended by vets as one of the safest materials for your pet.

Oh, So Chic Ceramic

With elegant designs to match any home decor and colors to brighten your home or blend in, the stylish and chic ceramic fountains keep your pet hydrated and look great anywhere. Plus, they're made with hygienic ceramic that's easy-to-clean and top-shelf dishwasher safe. What more can you ask for in a pet fountain?

Oh, So Chic Ceramic

Choose Your Thirst-Quenching Style and Size

  Outdoor Pet Fountain Big Dog Fountain Everflow Pet Fountain Platinum Pet Fountain 360 Pet Fountain Zen Pet Fountain Sedona Pet Fountain

Product

PetSafe Drinkwell Outdoor Pet Fountain

PetSafe Drinkwell Big Dog Fountain

PetSafe Drinkwell Everflow Pet Fountain

PetSafe Drinkwell Platinum Pet Fountain

PetSafe Drinkwell 360 Pet Fountain

PetSafe Drinkwell Zen Pet Fountain

PetSafe Drinkwell Sedona Pet Fountain

Capacity 450 ounces 288 ounces 192 ounces 168 ounces 128 ounces 128 ounces 100 ounces
Recommended Use Best for Pets of All Sizes and Multiple Pets Best for Pets of All Sizes and Multiple Pets Best for Pets of All Sizes and Multiple Pets Best for Pets of All Sizes Best for Pets of All Sizes and Multiple Pets Best for Pets of All Sizes and Multiple Pets Best for Pets of All Sizes and Multiple Pets
Material BPA-Free Plastic BPA-Free Plastic BPA-Free Plastic BPA-Free Plastic BPA-Free Plastic Stainless Steel BPA-Free Plastic Bowl w/ Ceramic Tower

About PetSafe

Since 1991, PetSafe has been keeping pets safe and making pet owners happy with quality, reliable products. PetSafe is devoted to innovation with a range of products to help you and your pet share the best moments. They make it a point to consult with top trainers, veterinarians and behaviorists and listen to feedback from pet parents so they can continually improve their designs and processes.

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About PetSafe

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