Customer Reviews

I bought 2 FI collars. The first collar I got, was the first generation. No one bothered telling me that their 2nd generation model was coming out a month later. So, my Fi collar worked for a couple of months and I paid for a full year subscription. Well, then it stopped working correctly. Not being able to update etc. Tried to contact customer service through email... which is a joke, btw. You can't call them... So, I buy a NEW FI collar (second generation) with another subscription for a year. I thought they had cancelled the first, right? They didn't.. I had to email them, again. and ask that my 1st subscription be cancelled and I not be charged before I was suppose to be. Got that taken care I bought 2 FI collars. The first collar I got, was the first generation. No one bothered telling me that their 2nd generation model was coming out a month later. So, my Fi collar worked for a couple of months and I paid for a full year subscription. Well, then it stopped working correctly. Not being able to update etc. Tried to contact customer service through email... which is a joke, btw. You can't call them... So, I buy a NEW FI collar (second generation) with another subscription for a year. I thought they had cancelled the first, right? They didn't.. I had to email them, again. and ask that my 1st subscription be cancelled and I not be charged before I was suppose to be. Got that taken care of, now a week later and my FI collar has stopped working. I am looking for a different GPS collar for my dog. Save your money. These folks have kinks within kinks they need to fix. … more

My husband and I tested it in the woods near are home and no matter how far away they went it showed him still in the house. I was never able to find them. I want to send it back. Let me know how to return it please

This GPS collar works great. I love being able to track my dog's exercise and know that I'd be able to find him if he were to ever run off. The battery life is also great. I get about 3-4 weeks on one single charge. This can very based on how often your dog is away from the charing base or you wifi network. Overall, I highly recommend this collar to all my friends.

Dont bother with this collar. WAY too much a lag in showing where your dog is at. NOT accurate location even when it does "catch up" Really disappointing, especially for the price. We live in the country but we do have excellent wifi and cellular in our area and it STILL doesn't work. Again, don't waste your $

The notifications are useless. I’d receive a notification that the dog left home when we actually just returned from a walk 15 min later (didn’t take the phone this time). Same late notifications even with a phone on the walk. So you wouldn’t know your dog escaped until he/she is long gone. The location is so off that there’s no way you can find your dog. We’ve done a practice lost dog test a few times and its updates are late by 10-15 minutes and location was inaccurate by half a mile. So I don’t know where my dog is now, only 10 min ago and with an off three blocks location. And if someone got him it doesn’t show precise location even if the dog is not moving. So I wouldn’t be able to find The notifications are useless. I’d receive a notification that the dog left home when we actually just returned from a walk 15 min later (didn’t take the phone this time). Same late notifications even with a phone on the walk. So you wouldn’t know your dog escaped until he/she is long gone. The location is so off that there’s no way you can find your dog. We’ve done a practice lost dog test a few times and its updates are late by 10-15 minutes and location was inaccurate by half a mile. So I don’t know where my dog is now, only 10 min ago and with an off three blocks location. And if someone got him it doesn’t show precise location even if the dog is not moving. So I wouldn’t be able to find my dog which defeats the whole purpose of this collar. The 30 day free trial is not really 30 day trial as from the day you order it arrives a week later. So you basically have less than three weeks after the setup. I wrote that I want to return the product and they answered the next day that the 30 day ended yesterday. But I wrote yesterday! So basically a waste of money as I won’t be relying on this collar to keep my dog safe. And it’s too heavy and expensive to use it just for fitness tracking. … more

No customer support at all, they do not get back with you if you have any issues. Collar works ok at best. Takes too long to send alert that your dog has escaped but does do a fair job of locating you to a general area. Location update is slow but better than nothing.

If you're looking for something to give you peace of mind regarding your pets location and well being, this is not the product for you. It worked brilliantly when I first got it, but now, less than a year later, it is a waste of money and completely useless. This product is unreliable and does not function as advertised. All the issues with it: 1.Does not connect to fi base when at home. 2.Battery life is at most 2 weeks, not even close to 3 months. 3.Fails to detect and keep track of location when out on walk or out and about town 4.Gives false alerts of dog leaving house when it loses connection to base or home wifi 5.If spending the night away, collar alerts to random incorrect locations If you're looking for something to give you peace of mind regarding your pets location and well being, this is not the product for you. It worked brilliantly when I first got it, but now, less than a year later, it is a waste of money and completely useless. This product is unreliable and does not function as advertised. All the issues with it: 1.Does not connect to fi base when at home. 2.Battery life is at most 2 weeks, not even close to 3 months. 3.Fails to detect and keep track of location when out on walk or out and about town 4.Gives false alerts of dog leaving house when it loses connection to base or home wifi 5.If spending the night away, collar alerts to random incorrect locations near where you are as dogs current location 6.Collar will not reactivate after restart attempt. If you do want to try it out, please please go for the shorter plan. It may work wonderfully for a bit, as it did for me, but when it breaks down and they refuse to honor the 1 year warranty, don't get stuck in multi year plan. … more

The app requires location services to be activated at all times on your phone - even when your dog is safely home alone. Updating of the location of your phone is real-time. Updating of the location of the collar is about every 2 minutes - maybe. I want to know where my dog is. I know where I am (and I don't want others to know when I am not home), Also, the minimum safe zone is larger than the area I want to define for my dog. Great idea that needs better implementation and better privacy settings.

Great GPS tracking as well as steps and walk mileage. Had a gps tracker before, which proved to be far less 'waterproof' than this one. Super happy with it and it's incredibly durable (my dog wrestles, boxes, and generally roughhouses with other big dogs). It's also his own social media, lol.

Because the band is detachable, it managed to break open while we were on a walk. Luckily, I panic-grabbed my dog, but he could have been gone with no ID and no collar within seconds. So frustrating since it's so expensive!! Otherwise, we have had good experiences with the GPS tracking. It's precise and accurate and updates quickly. Useful when he runs off in the big dog park.