Customer Reviews

This device usually tracks your phone and not your dog.. The collar is usually connected to your phone via Bluetooth or to the base unit in the house.. The data you're getting is actually GPS data from your phone If you are within 100 ft of your dog.. History is presented in a Facebook like timeline, so it will tell you where you are with the exact location of your dog. But that information is actually from your phone and not from the collar. Those little maps that show your dog walks are actually monitoring you and not your dog. I often let my dogs run off leash, If they get out of sight and I become worried I'd like to have the peace of mind of being able to turn on live mode and see where This device usually tracks your phone and not your dog.. The collar is usually connected to your phone via Bluetooth or to the base unit in the house.. The data you're getting is actually GPS data from your phone If you are within 100 ft of your dog.. History is presented in a Facebook like timeline, so it will tell you where you are with the exact location of your dog. But that information is actually from your phone and not from the collar. Those little maps that show your dog walks are actually monitoring you and not your dog. I often let my dogs run off leash, If they get out of sight and I become worried I'd like to have the peace of mind of being able to turn on live mode and see where they are and whether they're moving towards me or away from me. This application does not do that. Lost dog mode only appears to update every 60 seconds I also like to see a history where my dogs have been. Competing applications have temperature maps where they spend most of their time. So you have an idea about not only where they went but how long they spent there. The Fi2 doesn't do any of this. I will say that this device may function for someone who only wants to know if their dog has escaped from the home O Or they want to do some basic tracking of where they've been with their dog. However there are better options that are cheaper. In addition your device is built into your collar, so if your collar gets all nasty. What do you do? Customer support was also not helpful. When I had trouble connecting the base unit to my Wi-Fi network, their suggestion was to get a new router or upgrade the OS on my phone. I ended up resolving the problem myself by deleting and recreating my network. In addition I think the collar looks surprisingly uncomfortable and clunky. … more

I just had my dog run off in the middle of the night when I thought I was letting him out to pee. He snuck through the fence at 3 and and for the duration of his escapade the stupid device said he was home, even while I had lost mode on. The software on the app is so bad that it was even misreporting MY location, constantly showing me as being 50-100 feet off of where I was. If they can’t even figure out how to leverage the highly accurate location tracking capabilities of my iPhone then I fully understand why the collar sucks so badly. It’s not always bad, just when you most desperately need it to work!!!!

This collar is so helpful! Wherever we go we always feel better about bringing Rocky along instead of leaving him back at the house. The app makes it so much easier being able to see exactly where he is while we're away. Not to mention we can make sure the sitter is exercising him too!

I’ve had this product since April and it’s never quite worked right. If the dog is in the yard, it shows that she’s here, but doesn’t give anywhere close to real-time updates when she leaves the yard (if she goes for a car ride there’s a solid 5+ minute lag). Yesterday she left the yard and we received no notification. We activated lost dog and it was unable to find her, but very helpfully let us know that she was last seen at our house 20 minutes ago and counted up from there. Someone returned her when they drove by and saw us out looking. We live in a rural area but still have decent ATT service (I can stream video from my phone at my home not connected to wifi). I requested a prorated I’ve had this product since April and it’s never quite worked right. If the dog is in the yard, it shows that she’s here, but doesn’t give anywhere close to real-time updates when she leaves the yard (if she goes for a car ride there’s a solid 5+ minute lag). Yesterday she left the yard and we received no notification. We activated lost dog and it was unable to find her, but very helpfully let us know that she was last seen at our house 20 minutes ago and counted up from there. Someone returned her when they drove by and saw us out looking. We live in a rural area but still have decent ATT service (I can stream video from my phone at my home not connected to wifi). I requested a prorated refund from my 1 year contract, but they are refusing to do so - even though their product does not work as advertised. Trying out different tracking collars and hope to find one that will actually help me find my lost dog. … more

I will start off that their customer service is very responsive and the collar is well made; but that's where the pros of this collar end. In order to use the collar you have to download the Fi app and login. To actually use the app you MUST allow the app to use your cell phones location at all times. They will tell you it will only use your location when it is not in range of the base; however even though the collar was right next to the base my phone kept alerting me that the app was pulling my location in the background, which ultimately killed my phone battery. If you don't allow location at all times the app won't even let you do anything until you do allow it. You can't view stats I will start off that their customer service is very responsive and the collar is well made; but that's where the pros of this collar end. In order to use the collar you have to download the Fi app and login. To actually use the app you MUST allow the app to use your cell phones location at all times. They will tell you it will only use your location when it is not in range of the base; however even though the collar was right next to the base my phone kept alerting me that the app was pulling my location in the background, which ultimately killed my phone battery. If you don't allow location at all times the app won't even let you do anything until you do allow it. You can't view stats or anything. This is a terrible design flaw and they try to tell me it is to extend the battery life of the collar, but the consumer should be able to decide if they want longer battery life on their collar or their phone. And as many others have pointed out, I let my dog run around outside for about 30 minutes and the entire time it just showed the collars location as sitting in my living room. Even if it were to update at some point and give the right location after 30 mins if the dog escaped she would have been long gone and if the location takes 30 mins to update you'd never find them. Ultimately I returned the collar for a refund, but have to pay for the return shipping so if you are on the fence about trying it based on the reviews, don't. … more

This thing (and similar products like it) have a fatal flaw: When on your wifi, they always say the dog is "home" with the owner. In a world where we strive to have stronger and stronger wifi signals, this is an extremely fatal flaw. I have three acres and wanted to know where my dog was on my property when I couldn't see him. Also wanted to know if he had gone under the fence (again!) and had escaped to my front yard. But this collar won't tell me any of the above because all of this is covered by my wifi. It says he is home with me 90+% of the time. Only when he is in the far corners of the yard does it ever say he is anywhere else. This might be better for a different purpose than my own, This thing (and similar products like it) have a fatal flaw: When on your wifi, they always say the dog is "home" with the owner. In a world where we strive to have stronger and stronger wifi signals, this is an extremely fatal flaw. I have three acres and wanted to know where my dog was on my property when I couldn't see him. Also wanted to know if he had gone under the fence (again!) and had escaped to my front yard. But this collar won't tell me any of the above because all of this is covered by my wifi. It says he is home with me 90+% of the time. Only when he is in the far corners of the yard does it ever say he is anywhere else. This might be better for a different purpose than my own, but for knowing when a dog escapes your yard - it's useless if you have a good wifi signal. And I have A HUGE yard - those with small yards, it'll most certainly be pointless for you. Oh, and also note that even when it IS working appropriately - it can be 3-6 minutes before you will be notified of an escape. By then he's GONE! … more

The build quality looks to be good. I've been taking the collar off when my dog goes into the lake but it seems that it can handle a beating. The features are adequate (like a fitbit for a dog), but it doesn't update quickly or accurately. The GPS is a bit off (sometimes over 10 house differences even though the dog is right on the porch, 10 feet away) so its hard to really see where your dog is. My old phone shows a more accurate GPS location than the collar. This is the deal breaker because why buy an expensive collar if the GPS is so off?

The item didn’t work without wifi. I sent the item back and they haven’t refunded my account.

...because this company literally has the worst customer service. So much so that I am still trying to return my brand new in box device to them; I am literally on our 5th email back and forth with them. It has been a beyond frustrating experience. Also if you have a small dog this device is ridiculously large and heavy, I ended up getting a Whistle Switch which is much much more suited to small dogs.

Horrible! I bought it directly from their website and the collar never worked. The first step when you buy it is to activate your collar, for some reason my collar was having troubles to active. When contacted the customer service, they always replied with vague answers showing don't have any knowledge of how to help you to solve the problem After tried for more than a week to solve the problem with customer service, I decided to return it. After waiting for more 3 days to receive the next steps to return it, I still had to pay for the return shipment cost!!