Customer Reviews

Rating: 2.8 of 5 stars 40 Reviews 40 Reviews 2.9 out of 5 Stars

62% Recommend

62% of reviewersrecommend this product

Rating: 2.8 of 5 stars 2.9 / 5

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Findster Duo+ Dog & Cat GPS Tracker & Activity Monitor + 1 Year Subscription

Findster Duo+ Dog & Cat GPS Tracker & Activity Monitor + 1 Year Subscription

  • Most Helpful Positive Review

    Read All 17 Positive Reviews

    We like the devices

    By Dogsnotgone on Oct 17, 2020

    We live in a heavily wooded area. We got these to find any lost dogs. Turn the device on it works correctly. Miss a step it does not work so good. What does under those conditions. Even with lots of trees. Cell phone and Gaurdian in hand we can walk into the woods and find the dog fairly quickly We live in a heavily wooded area. We got these to find any lost dogs. Turn the device on it works correctly. Miss a step it does not work so good. What does under those conditions. Even with lots of trees. Cell phone and Gaurdian in hand we can walk into the woods and find the dog fairly quickly. The bad is how it is attached. I made a cloth sleeve that has elastic at both ends. We put the GPS unit on the collar attachment that is firmly on the collar with a zip tie not what it was sent with.. I pull the little tube over the whole device the ends are to small for it to fall out of. No more lost units to look for. I am still experimenting with my tube design. But it works super simple to make. … more

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  • Most Helpful Critical Review

    Read All 23 Critical Reviews

    does not work

    By delia on May 2, 2021

    it doesn’t work unless the guardian findster is close like going on walks it is dumb. we got it for if our dog gets lost. it just says disconnected when u don’t bring the other one.

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40 Reviews

Showing 1-10 of 40 Reviews

  • 1 out of 5 stars

    does not work

    By on

    it doesn’t work unless the guardian findster is close like going on walks it is dumb. we got it for if our dog gets lost. it just says disconnected when u don’t bring the other one.

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  • 1 out of 5 stars

    Avoid at all costs!

    By on

    Horrible customer service. Can never reach a real person. Advertise as ok for cats. It is huge. Only use on a medium to large size dog.

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  • 2 out of 5 stars

    So disappointed

    By on

    Was really hoping this would work since I hike a lot with my Golden off leash on our wooded property that doesn't get cell service. It was constantly loosing track of him when he was still within eyesight. Seems extremely inaccurate and hit or miss. Was really hoping for better.

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  • 3 out of 5 stars

    $$ came out of my account when I purchased.

    By on

    I orders from findster company the $$ came out of my account but I have not received tracking or email. Any way to contact this company by phone?

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  • 4 out of 5 stars

    We like the devices

    By on

    We live in a heavily wooded area. We got these to find any lost dogs. Turn the device on it works correctly. Miss a step it does not work so good. What does under those conditions. Even with lots of trees. Cell phone and Gaurdian in hand we can walk into the woods and find the dog fairly quickly. The bad is how it is attached. I made a cloth sleeve that has elastic at both ends. We put the GPS unit on the collar attachment that is firmly on the collar with a zip tie not what it was sent with.. I pull the little tube over the whole device the ends are to small for it to fall out of. No more lost units to look for. I am still experimenting with my tube design. But it works super We live in a heavily wooded area. We got these to find any lost dogs. Turn the device on it works correctly. Miss a step it does not work so good. What does under those conditions. Even with lots of trees. Cell phone and Gaurdian in hand we can walk into the woods and find the dog fairly quickly. The bad is how it is attached. I made a cloth sleeve that has elastic at both ends. We put the GPS unit on the collar attachment that is firmly on the collar with a zip tie not what it was sent with.. I pull the little tube over the whole device the ends are to small for it to fall out of. No more lost units to look for. I am still experimenting with my tube design. But it works super simple to make. … more

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  • 1 out of 5 stars

    Terrible product...don't buy

    By on

    I purchased it and it has a bad module. We have been reaching out to Findster, and they won't replace, but instead keep insisting that it is working. Such an expensive mistake buying this product.

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  • 1 out of 5 stars

    Doesn't track in forest

    By on

    I really was hopeful that this would work for us, but it doesn't. We live in an area without cell service, so we're limited in which pet trackers are options. The reliance on module to module communication seemed like it would solve our problem. Unfortunately, the Findster Duo doesn't. It will track our dog if he is within sight on our walks, but if he's more than about 1/8th to a 14th of a mile away--and we can't see him--the guardian module loses connection with the pet module and we can't track him. We walk in a forested area with some hills, so I wasn't expecting the device to work at the 3 mile level, but I was expecting something more than 1/8th of a mile. For us, it just doesn't I really was hopeful that this would work for us, but it doesn't. We live in an area without cell service, so we're limited in which pet trackers are options. The reliance on module to module communication seemed like it would solve our problem. Unfortunately, the Findster Duo doesn't. It will track our dog if he is within sight on our walks, but if he's more than about 1/8th to a 14th of a mile away--and we can't see him--the guardian module loses connection with the pet module and we can't track him. We walk in a forested area with some hills, so I wasn't expecting the device to work at the 3 mile level, but I was expecting something more than 1/8th of a mile. For us, it just doesn't work. It quickly loses connection and it's often slow to update the dogs position when it is connected. A couple smaller issues. First, the support is only by email. The response is usually within 24 hours, but they don't appear to work on the weekends. Not a deal breaker, but a little annoying Second, the device was accurate tracking the path of our walks, but not the distance. For walks around 1 mile it was accurate, but when we'd walk 3-4 miles, the path shown was accurate, but the distance was way off. Not a big deal for us--we only wanted to be able to track our dog if he ran after a deer and was out of sight. But, if you're interested in accurately tracking your pet's activity, I don't think this is the best device. … more

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  • 5 out of 5 stars

    Happy with it :)

    By on

    Fantastic device! Have to charge it often but its accuracy is well worth the trouble, especially after the last update. It's amazing how well it pinpoints my dog's location!

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  • 1 out of 5 stars

    Don't Waste Your Money

    By on

    Poorly made, breaks down, doesn't work well. Spend your money on something else

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  • 1 out of 5 stars

    Unreliable and short battery life

    By on

    I got this product because my cat would get out in a coyote infested area. I was interested in creating a virtual fence so I would know when she got out. It is called findster so I figured it would help track where my pet was. After ordering one from the findster site almost two months ago (which I have still not received) I ordered one from chewy. We put it on yesterday and while my cat and I laid on my bed it was sending me alerts that she was all over the place at least a hundred feet away. The battery died after less than 24 hours after being fully charged. I will be seeing how to return this item.

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