Customer Reviews

Rating: 3.0 of 5 stars 31 Reviews 31 Reviews 3.1 out of 5 Stars

65% Recommend

65% of reviewersrecommend this product

Rating: 3.0 of 5 stars 3.1 / 5

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Findster Duo+ Dog & Cat GPS Tracker & Activity Monitor + 1 Year Subscription

Findster Duo+ Dog & Cat GPS Tracker & Activity Monitor + 1 Year Subscription

  • Most Helpful Positive Review

    Read All 15 Positive Reviews

    Peace of mind

    By Jackel10 on May 4, 2020

    We got 2 findsters, one for cat and one for horse. It tracks well and we are in a mountainous rural area. I can let my horses out and know where they are and if the cat strays outside the virtual perimeter fence I get an alarm on my cell phone. Easy to use. Just wish the batteries lasted longer.

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  • Most Helpful Critical Review

    Read All 16 Critical Reviews

    Unreliable and short battery life

    By LuaM on Aug 4, 2020

    I got this product because my cat would get out in a coyote infested area. I was interested in creating a virtual fence so I would know when she got out. It is called findster so I figured it would help track where my pet was. After ordering one from the findster site almost two months ago (which I have I got this product because my cat would get out in a coyote infested area. I was interested in creating a virtual fence so I would know when she got out. It is called findster so I figured it would help track where my pet was. After ordering one from the findster site almost two months ago (which I have still not received) I ordered one from chewy. We put it on yesterday and while my cat and I laid on my bed it was sending me alerts that she was all over the place at least a hundred feet away. The battery died after less than 24 hours after being fully charged. I will be seeing how to return this item. … more

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31 Reviews

Showing 11-20 of 31 Reviews

  • 5 out of 5 stars

    So far, great system!!!

    By on

    I read the negative reviews of this product, but I live in a remote area with no cell-phone coverage, so I thought I'd give it a go. Plus, one of my dogs loves to chase deer and can be off for half an hour, which is terrifying given all the coyotes and bobcats around. The units are certainly much smaller and cheaper than the Garmin GPS collars and receivers. After about a month of hiking with my dogs through hills, ravines, and forest cover, I'm pretty darn happy! People need to realize that this product is for walking with your dogs. You should also update the firmware and GPS accuracy as often as you can. Also, if there's a bit of a "lag" updating your dogs' location, just press the arrow/location I read the negative reviews of this product, but I live in a remote area with no cell-phone coverage, so I thought I'd give it a go. Plus, one of my dogs loves to chase deer and can be off for half an hour, which is terrifying given all the coyotes and bobcats around. The units are certainly much smaller and cheaper than the Garmin GPS collars and receivers. After about a month of hiking with my dogs through hills, ravines, and forest cover, I'm pretty darn happy! People need to realize that this product is for walking with your dogs. You should also update the firmware and GPS accuracy as often as you can. Also, if there's a bit of a "lag" updating your dogs' location, just press the arrow/location marker on the map screen, and it updates the location instantly. After 10 or 20 walks, I've had ZERO dropped connections. And I'm careful to charge the units after each walk, so battery life has never been a problem. And the "history" representations of where the dogs walked are so cool. Finally, I've seen a few people say these are too big for small dogs. But they weigh less than an ounce, and my two pups both weigh 13 pounds. They have no problems. And the units have never fallen off, even when running through dense thickets of hard, horizontal juniper branches. So please count this is a big vote for the Findster Duo+! (And no, I wasn't paid to write this review. I bought the Findster system like any regular customer.) … more

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  • 5 out of 5 stars

    Shiny and attractive

    By on

    When my resident bipeds came home with this shiny, attractive item I rubbed my face on it and all seemed well. Then when I was napping (I try to get in at least 7.5hrs napping per day; this ensures I can cope with my schedule of 15hrs sleeping and 90mins licking myself) I woke up with it ATTACHED to me. Exhausting!! I have been roaming the neighborhood trying to find an appropriate twig to hook it on so I can get it off me. Averaging only 3hr naptimes these days. Still, I can't deny that it IS very shiny.

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  • 5 out of 5 stars

    Great product!

    By on

    I hardly ever post reviews but had to congratulate the team responsible for this wonderful product! Very precise and easy to use. Great job!

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  • 1 out of 5 stars

    falls so far short of the mark it's basically useless

    By on

    I really wanted this to work, since I'm in an area with crappy cell coverage and often on very remote trails, but after a month of trials, I'm throwing in the towel. I could live with the crappy battery life and ignore the stupid gimmicks that try to game-ify pet ownership; my single biggest and deal breaking issue is the range: a few hundred yards away at best (even across open terrain), then it'll disconnect when you actually need the tracker to start doing its job. Frustrating and completely defeats the purpose. Add to that buggy software and laggy, unreliable update of status for the tracker, and I simply find myself not trusting the tracker when it matters. At best, it's a fun Fitbit for I really wanted this to work, since I'm in an area with crappy cell coverage and often on very remote trails, but after a month of trials, I'm throwing in the towel. I could live with the crappy battery life and ignore the stupid gimmicks that try to game-ify pet ownership; my single biggest and deal breaking issue is the range: a few hundred yards away at best (even across open terrain), then it'll disconnect when you actually need the tracker to start doing its job. Frustrating and completely defeats the purpose. Add to that buggy software and laggy, unreliable update of status for the tracker, and I simply find myself not trusting the tracker when it matters. At best, it's a fun Fitbit for your dog, but I was after something more, namely what was advertised: a dependable, accurate tracker for when my dog takes off in the back woods. This is NOT that. … more

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  • 1 out of 5 stars

    Worst Customer Support Ever

    By on

    My Findster Duo lasted one week. The replacement process was truly horrible. Insulting and fraught with lies and misinformation. Buyer beware!

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  • 1 out of 5 stars

    Don't waste your money!

    By on

    I really wish this product worked. I live in a rural area with limited cell phone connection and am constantly outdoors with my dogs. I was so excited for a tracker that didn't require a cell phone connection to work. But alas, despite changing all the settings to what was recommended, my tracker loses connection with my dog often within less than 50 feet and fails to reconnect. I have had my dog standing right next to me and my tracker loses connection. I am not technologically challenged and when I ask for help with the product I get the same email every time to follow the same steps to change my settings on my phone and update the app and firmware. The last time I contacted customer I really wish this product worked. I live in a rural area with limited cell phone connection and am constantly outdoors with my dogs. I was so excited for a tracker that didn't require a cell phone connection to work. But alas, despite changing all the settings to what was recommended, my tracker loses connection with my dog often within less than 50 feet and fails to reconnect. I have had my dog standing right next to me and my tracker loses connection. I am not technologically challenged and when I ask for help with the product I get the same email every time to follow the same steps to change my settings on my phone and update the app and firmware. The last time I contacted customer service I specifically requested that they not respond with the same set of action steps and it was as if they didn't even read my email as they sent the same set of steps. In addition, I bought two units and one of the units in less than 30 days fell off one of my dogs' collars and is lost. The strap which they give you to hold it on was just gone after a run on a path with no brush or anything. I wanted so much to be leaving the exact opposite of this review, but this product does not work at all after several months of trying and trying to be patient. Don't waste your money!!!! … more

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  • 5 out of 5 stars

    GREAT product. Works as advertised

    By on

    The Findster was easy to set up and easy to install on my dog’s collar. Great to be able to see where she is at at all times, since I go running with her and my other dog without a leash, and she loves to go exploring in the woods when we do.

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  • 1 out of 5 stars

    Display not clear or precise enough

    By on

    The following are things I didn't like about this. 1) You must start the walk before tracking can begin. 2) Tracking does not update quickly enough to track a fast moving dog in real time. 3) Battery dies very quickly, even when not in use. Must recharge before every outting. 4) Tracking is not clear. If the dog is in the woods on or near a trail, the trail is not shown. Instead, all you see are trees. While you have the rough direction of your dog, figuring out how to get there is challenging. 5) Clunky. It bulges out off the side of the collar and can get caught and pulled off. We actually lost one of the bases this way while not tracking. 6) Not use friendly programming. Things I did like The following are things I didn't like about this. 1) You must start the walk before tracking can begin. 2) Tracking does not update quickly enough to track a fast moving dog in real time. 3) Battery dies very quickly, even when not in use. Must recharge before every outting. 4) Tracking is not clear. If the dog is in the woods on or near a trail, the trail is not shown. Instead, all you see are trees. While you have the rough direction of your dog, figuring out how to get there is challenging. 5) Clunky. It bulges out off the side of the collar and can get caught and pulled off. We actually lost one of the bases this way while not tracking. 6) Not use friendly programming. Things I did like 1) No monthly payment 2) Gives at least a vague idea of where your dog is if you remembered to charge it, start the walk, and keep your phone on you with the tracker. … more

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  • 3 out of 5 stars

    Has Some Fixable Problems

    By on

    I live in an area that has spotty-to-no cellular coverage, so the Findster Duo+ seemed perfect. After using it for a couple of weeks, I like but do not love it. Here's why: The Good - It works pretty well in a mountainous, forested environment. Range is not an issue. Accuracy is good enough, about what I expected from GPS in a less-than-ideal environment. - The "your order has shipped" email was really cute. Big companies have lawyers that stomp out all such fun. The Bad: - They force you to draw a virtual fence with the map zoomed out, so you can't draw it accurately? Why? Because GPS isn't accurate. So you end up with two sources of inaccuracy instead of one. It's like saying I live in an area that has spotty-to-no cellular coverage, so the Findster Duo+ seemed perfect. After using it for a couple of weeks, I like but do not love it. Here's why: The Good - It works pretty well in a mountainous, forested environment. Range is not an issue. Accuracy is good enough, about what I expected from GPS in a less-than-ideal environment. - The "your order has shipped" email was really cute. Big companies have lawyers that stomp out all such fun. The Bad: - They force you to draw a virtual fence with the map zoomed out, so you can't draw it accurately? Why? Because GPS isn't accurate. So you end up with two sources of inaccuracy instead of one. It's like saying "this gun isn't accurate, so we'll only let you use an inaccurate sight". - The product is only "indicated" (recommended) for walks. Yet they have the virtual fence feature, which clearly isn't for walks. I think pet monitoring, with the aid of a virtual fence, is something a lot of people would want. - The units recharge through magnetic connectors that would be super cool if they worked well. Unfortunately, they don't. I usually have to fiddle with them a little or a lot to get the units to charge, even after cleaning the connectors with alcohol, per instructions. - They're trying to be FitBit for pets. My phone is constantly giving notifications that my dog earned this badge or that badge. There's nothing in the instructions about how to turn these silly notifications off. - You literally cannot end a "walk" (tracking mode) without having both units close to your phone. So every time my wife drives off with my dog riding shotgun, I can't end the "walk" until he gets back. Annoying. - Actual battery life when tracking is less than 12 hours. As the batteries age, it will be even less. There's a place with the Findster app to send feedback, so I sent some of the above observations as suggested improvements. The response? "Please do not send us multiple messages..." Obviously, the company wasn't too receptive to my ideas. Bottom line, the hardware works well, and it's a really good solution when you can't or don't want to use cellular-based tracking. All of the issues I have could be fixed with updated software, IF the company is listening. … more

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  • 5 out of 5 stars

    Lovely 951

    By on

    Chewy is the best! LOVE MY PRODUCT!! I dont stress anymore, i feel at peace knowing where my dog is at all times.

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