Customer Reviews

Rating: 3.0 of 5 stars 31 Reviews 31 Reviews 3.1 out of 5 Stars

65% Recommend

65% of reviewersrecommend this product

Rating: 3.0 of 5 stars 3.1 / 5

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Findster Duo+ Dog & Cat GPS Tracker & Activity Monitor + 1 Year Subscription

Findster Duo+ Dog & Cat GPS Tracker & Activity Monitor + 1 Year Subscription

  • Most Helpful Positive Review

    Read All 15 Positive Reviews

    Peace of mind

    By Jackel10 on May 4, 2020

    We got 2 findsters, one for cat and one for horse. It tracks well and we are in a mountainous rural area. I can let my horses out and know where they are and if the cat strays outside the virtual perimeter fence I get an alarm on my cell phone. Easy to use. Just wish the batteries lasted longer.

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  • Most Helpful Critical Review

    Read All 16 Critical Reviews

    Unreliable and short battery life

    By LuaM on Aug 4, 2020

    I got this product because my cat would get out in a coyote infested area. I was interested in creating a virtual fence so I would know when she got out. It is called findster so I figured it would help track where my pet was. After ordering one from the findster site almost two months ago (which I have I got this product because my cat would get out in a coyote infested area. I was interested in creating a virtual fence so I would know when she got out. It is called findster so I figured it would help track where my pet was. After ordering one from the findster site almost two months ago (which I have still not received) I ordered one from chewy. We put it on yesterday and while my cat and I laid on my bed it was sending me alerts that she was all over the place at least a hundred feet away. The battery died after less than 24 hours after being fully charged. I will be seeing how to return this item. … more

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11 Reviews

Showing 1-10 of 11 Reviews

  • 1 out of 5 stars

    Unreliable and short battery life

    By on

    I got this product because my cat would get out in a coyote infested area. I was interested in creating a virtual fence so I would know when she got out. It is called findster so I figured it would help track where my pet was. After ordering one from the findster site almost two months ago (which I have still not received) I ordered one from chewy. We put it on yesterday and while my cat and I laid on my bed it was sending me alerts that she was all over the place at least a hundred feet away. The battery died after less than 24 hours after being fully charged. I will be seeing how to return this item.

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  • 1 out of 5 stars

    Didn't stay on the collars

    By on

    I recently ordered 3 of these findsters for the three dogs that I have and the app works great the only problem is I had them for 2 weeks and they started to fall off the collars attachments and the app couldnt find them. I think if these had a different way of attacking to the collar they world work great but seeing as all of them are lost and I cant find them and they were quite expensive I dont recomend anyone buying them.

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  • 1 out of 5 stars

    Worthless Do Not Buy

    By on

    We really wanted to like this product, but the screw holding the strap together is forever falling out. Luckily, we’ve always been able to find the unit, but it’s just a matter of time before it’s lost forever. Customer service sent new screws once, but we had the same issue. They refuse to send another set. My husband has insanely strong hands from sheet metal work and even after him tightening the screws the tracker still fell off! The tracking ability works only ok. Use your money on something more reliable.

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  • 1 out of 5 stars

    Unbelievably useless

    By on

    I've had this product before (about 5 years ago) and it was extremely buggy then, with lags, constant required updates, constantly losing tracking and connection with the pet module, despite being within sight. Now, 5 years later, nothing has changed. In fact, I think it's gotten worse. The first day I used Findster it worked great (just like 5 years ago) but after that, it's been completely useless. I have to factory reset and updated the modules, app, and software EVERY DAY before I can go on a walk. If I do not do this the modules will not communicate with the phone or each other at all. While on walks, Sometimes I can walk for a mile or so before the pet module stops recording the I've had this product before (about 5 years ago) and it was extremely buggy then, with lags, constant required updates, constantly losing tracking and connection with the pet module, despite being within sight. Now, 5 years later, nothing has changed. In fact, I think it's gotten worse. The first day I used Findster it worked great (just like 5 years ago) but after that, it's been completely useless. I have to factory reset and updated the modules, app, and software EVERY DAY before I can go on a walk. If I do not do this the modules will not communicate with the phone or each other at all. While on walks, Sometimes I can walk for a mile or so before the pet module stops recording the position. And the first few days, even though I couldn't use the map or radar to find my pet while on the walk, it DID show where my pet had walked AFTER I got back home and updated the software yet again. But the past 3 walks I've taken it completely stops responding after 15 minutes and for the past 2 days it's location has been stuck frozen about 30 miles away, despite being updated and reset. Now the modules won't communicate with each other AT ALL or even update. … more

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  • 1 out of 5 stars

    attachment mechanism fell off

    By on

    I bought this unit after losing my husky on a walk away from home. We did find him and I bought this unit . I used it several times to test it out, I put it away for winter and when I got it out I discovered that the attachment mechanism had come off his collar and is gone. I only use this particular collar on his walks so he doesn't wear it all the time . I notified the company and they did respond and sent me a link to order a replacement for $9.99 and $9.99 for shipping. I emailed them again to say that I don't feel that I should be charged for a defective device. More importantly I am worried if there is a defect with the design of this attachment, what if it would fall off when my I bought this unit after losing my husky on a walk away from home. We did find him and I bought this unit . I used it several times to test it out, I put it away for winter and when I got it out I discovered that the attachment mechanism had come off his collar and is gone. I only use this particular collar on his walks so he doesn't wear it all the time . I notified the company and they did respond and sent me a link to order a replacement for $9.99 and $9.99 for shipping. I emailed them again to say that I don't feel that I should be charged for a defective device. More importantly I am worried if there is a defect with the design of this attachment, what if it would fall off when my dog would be lost, I would find my device not my dog. Beyond heartbreaking. I have no gotten a reply to that email. Very disappointed … more

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  • 1 out of 5 stars

    Just a piece of junk.

    By on

    I wish I didn't have to leave any stars. Do not buy.

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  • 1 out of 5 stars

    falls so far short of the mark it's basically useless

    By on

    I really wanted this to work, since I'm in an area with crappy cell coverage and often on very remote trails, but after a month of trials, I'm throwing in the towel. I could live with the crappy battery life and ignore the stupid gimmicks that try to game-ify pet ownership; my single biggest and deal breaking issue is the range: a few hundred yards away at best (even across open terrain), then it'll disconnect when you actually need the tracker to start doing its job. Frustrating and completely defeats the purpose. Add to that buggy software and laggy, unreliable update of status for the tracker, and I simply find myself not trusting the tracker when it matters. At best, it's a fun Fitbit for I really wanted this to work, since I'm in an area with crappy cell coverage and often on very remote trails, but after a month of trials, I'm throwing in the towel. I could live with the crappy battery life and ignore the stupid gimmicks that try to game-ify pet ownership; my single biggest and deal breaking issue is the range: a few hundred yards away at best (even across open terrain), then it'll disconnect when you actually need the tracker to start doing its job. Frustrating and completely defeats the purpose. Add to that buggy software and laggy, unreliable update of status for the tracker, and I simply find myself not trusting the tracker when it matters. At best, it's a fun Fitbit for your dog, but I was after something more, namely what was advertised: a dependable, accurate tracker for when my dog takes off in the back woods. This is NOT that. … more

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  • 1 out of 5 stars

    Don't waste your money!

    By on

    I really wish this product worked. I live in a rural area with limited cell phone connection and am constantly outdoors with my dogs. I was so excited for a tracker that didn't require a cell phone connection to work. But alas, despite changing all the settings to what was recommended, my tracker loses connection with my dog often within less than 50 feet and fails to reconnect. I have had my dog standing right next to me and my tracker loses connection. I am not technologically challenged and when I ask for help with the product I get the same email every time to follow the same steps to change my settings on my phone and update the app and firmware. The last time I contacted customer I really wish this product worked. I live in a rural area with limited cell phone connection and am constantly outdoors with my dogs. I was so excited for a tracker that didn't require a cell phone connection to work. But alas, despite changing all the settings to what was recommended, my tracker loses connection with my dog often within less than 50 feet and fails to reconnect. I have had my dog standing right next to me and my tracker loses connection. I am not technologically challenged and when I ask for help with the product I get the same email every time to follow the same steps to change my settings on my phone and update the app and firmware. The last time I contacted customer service I specifically requested that they not respond with the same set of action steps and it was as if they didn't even read my email as they sent the same set of steps. In addition, I bought two units and one of the units in less than 30 days fell off one of my dogs' collars and is lost. The strap which they give you to hold it on was just gone after a run on a path with no brush or anything. I wanted so much to be leaving the exact opposite of this review, but this product does not work at all after several months of trying and trying to be patient. Don't waste your money!!!! … more

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  • 1 out of 5 stars

    Display not clear or precise enough

    By on

    The following are things I didn't like about this. 1) You must start the walk before tracking can begin. 2) Tracking does not update quickly enough to track a fast moving dog in real time. 3) Battery dies very quickly, even when not in use. Must recharge before every outting. 4) Tracking is not clear. If the dog is in the woods on or near a trail, the trail is not shown. Instead, all you see are trees. While you have the rough direction of your dog, figuring out how to get there is challenging. 5) Clunky. It bulges out off the side of the collar and can get caught and pulled off. We actually lost one of the bases this way while not tracking. 6) Not use friendly programming. Things I did like The following are things I didn't like about this. 1) You must start the walk before tracking can begin. 2) Tracking does not update quickly enough to track a fast moving dog in real time. 3) Battery dies very quickly, even when not in use. Must recharge before every outting. 4) Tracking is not clear. If the dog is in the woods on or near a trail, the trail is not shown. Instead, all you see are trees. While you have the rough direction of your dog, figuring out how to get there is challenging. 5) Clunky. It bulges out off the side of the collar and can get caught and pulled off. We actually lost one of the bases this way while not tracking. 6) Not use friendly programming. Things I did like 1) No monthly payment 2) Gives at least a vague idea of where your dog is if you remembered to charge it, start the walk, and keep your phone on you with the tracker. … more

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  • 1 out of 5 stars

    Worst Customer Support Ever

    By on

    My Findster Duo lasted one week. The replacement process was truly horrible. Insulting and fraught with lies and misinformation. Buyer beware!

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