Frequently Asked Questions
Are your products made in the USA?
All our freeze - dried foods and treats are made in our Rancho Santa Margarita, California facility and we wouldn’t have them made anywhere else! This allows us to keep a close eye on production and keep the costs down by not involving third party manufacturers. When we started back in 1999, Eric and Breann rented a small unit in Aliso Viejo, CA to make their amazing treats. They transferred their 900 square feet of space into a California Certified Human Kitchen where they hand - rolled their meatball dog treats. They purchased a small freeze - drier that was older than Breann. Oh, how we have grown from those days! We take great pride in owning our own facility which gives us total control of our processes from start to finish.
Are your products wheat - free/grain - free?
All of our freeze - dried products are wheat - free. Our Artisan foods, Pureformance foods, Valor foods, Macanna foods, Singles Pet Treats and Freeze - Dried Sweet Potatoes are grain - free.
Has Grandma Lucy's ever been involved in a recall?
No we have not. We work closely with our suppliers to insure all of our ingredients are of the highest quality. During the kibble recalls of 2007, we had many panicked customers calling us to ask if they could feed our treats as their pet’s sole diet. They had trusted our product over the years and knew they are made with only the highest - quality, human-grade ingredients. We quickly began to develop a balanced diet for both dogs and cats. Our goal was to create a food that is simple to use, made with only high - quality ingredients, 1 with an appetizing consistency and that was reasonably priced. We worked with veterinarians and nutritionists to use the same high - quality ingredients already in our treats to produce a simple and balanced diet for all life stages.
Where did the name Grandma Lucy’s come from?
We started as many of you, concerned pet parents. At the time, Lucy our English Cocker Spaniel, was 11 years old and becoming extremely picky about what she would eat. We tried most treats on the market looking for 1 that was not only safe and healthy, but 1 that Lucy would eat. After little or no success, we began reading about what was in pet food and treats. We were surprised to find out the inferior quality of ingredients that are typically used in pet food products. As a result of these findings we began to home cook Lucy’s meals and treats. Surprisingly for a dog that had become very picky, she loved her home cooked meals and treats. The next step seemed natural; we wanted to be able to offer to others the healthy and safe treats we were cooking for Lucy.Our ingredients and philosophy have not changed since we began in 1999. We remain committed to using only human-grade ingredients. We know that not everyone has time to cook for their pets as they wish they could. Grandma Lucy’s provides you with food and treats you trust and feel comfortable feeding to your pets because we are just like you, concerned and loving pet parents.
What is the shelf life of your products?
All of our freeze - dried products have a non - refrigerated shelf - life of 18 months. Our Organic Treats have a shelf - life of 12 months.
Are your bags BPA free?
All Grandma Lucy’s packaging is BPA free.
Where are your ingredients sourced?
All of our ingredients are “human-grade” which means we buy all our raw ingredients from the same food suppliers as your favorite restaurants and markets. This is the whole reason Grandma Lucy’s began almost 17 years ago. The Shooks read about what type of ingredients were used in pet foods (feed quality ingredients) and couldn’t imagine feeding such inferior foods to their pet, Lucy! She wasn’t a farm animal - she was a member of the family. We want nothing less for your furry kids as well. We constantly search for the best possible ingredients available. We do our best to source all our ingredients locally, but sometimes the best ingredients are located in other small farms across the globe. Over 87% of our ingredients are grown domestically and the others are from special suppliers in countries such as Australia and New Zealand.
What steps have you taken to assure all ingredients are safe?
We remain committed to using only human-grade ingredients. We have had all the suppliers we purchase from have sign vendor promises to ensure the following:* Ingredients are of human grade quality* What the ingredient’s country of origin is* Ingredient is free of chemicals and preservatives* Ingredient is tested for e - coli, salmonella, coliform, lead, arsenic, mercury and melamine in accordance with human food safety standards* Non - GMO ingredients onlyAll ingredients are brought in small batches to ensure the freshest possible ingredients. Once they are received, we have SOP’s in place to ensure all ingredients are stored and processed properly.