Frequently Asked Questions
How does the collar work?
This system works by first charging the remote and receiver for 3-5 hours and then syncing the remote to the receiver. This can be done by either following the instructions in the manual or watching the step by step video provided above.
There is a rattling sound in my receiver. Is this normal?
Yes, the rattling sound is made there by design. Since there is no on/off button, the receiver will go into sleep mode when the item is not in use. The rattling is a small detection piece placed inside the device to let the receiver know when the dog is moving or not.
What size dog is this system good for?
Small, Medium and Large breed sizes between 15-lbs - 90-lbs.
We own two dogs. If we purchase two of these collars and place a collar on each dog, will there be any interference between the two e-collars/transmitters and will they function independently through their respective remote controls?
There will be no interference as long as each remote is properly paired and synced to its collar. You can even use one remote to control both collars. There is a two dog option on the remote. You first sync the first collar to dog 1 on the remote and then do the same to the second collar but switch it to dog 2 on the remote.
How long should I charge the remote or receiver?
The recommended charge time is 3-5 Hours max. Do not charge overnight, that will eventually burn out the battery.
What is the distance between remote and collar that works?
Up to 300 yards with a clear line of sight. Interference such as walls, and rooms can affect the distance of the range.
How long should training sessions be?
We recommend to keep each session a positive interaction between 15 - 30 minutes max.
Can this be used as a leash?
No, the training collar should not be used as a leash. It should not stay on the dog past the training sessions.
My system is not working anymore what should I do?
Make sure both units are charged. The next step would be to re-sync the remote to the receiver in case they lose pairing. This can be done by following the original syncing instructions or video.
The manual says there should be a red light while charging and I don’t see it. Does that mean it’s not charging?
Not necessarily, once the collar is wrapped through the receiver you will not be able to see this red light, because it is very faint. It’s recommended to charge the receiver and to check if any of the corrections work via the remote.
How can I tell if the shock feature is working?
Adjust the level to past 1 and use the test tube included to see if the shock feature is working properly.