Do I need a subscription?
Yes. Jiobit subscription plan includes an always-on cellular connection with no additional contract, and access to the Jiobit Cloud and Jiobit App for notifications and Trusted Places.
How do I select my subscription?
You’ll be prompted to select your subscription plan when setting up your device on the free Jiobit App available on Android and iOS. Subscription plans start as low as $8.99/month.
Do I need a Wi-Fi connection?
Jiobit uses multiple wireless signals for location and communication, including Wi-Fi. While a home Wi-Fi connection is not required, by authorizing your Jiobit with your home Wi-Fi you will achieve longer battery life and better alert notifications.
Will Jiobit only work for certain pets?
Because of its incomparable size and weight, Jiobit will work on any pet you can connect it to, but is specifically designed for pets over 4lbs.
How long does the battery last?
Jiobit’s battery learns from your use, and can fit any routine. Under suggested use, Jiobit’s battery can last over 7 days with recommended Trusted Places and Care Teams set up and minimal live-mode usage. Low cellular & Wi-Fi signal strength, as well as extended Live Mode use will negatively affect battery life. Using the supplied charging dock, Jiobit can reach full capacity within 2-3 hours.