Not very pleased I have never had issues with packing before and my hide was completely destroyed
Was a little broken at the bottom, didn't affect usage .
The product itself is good; its reasonably realistic, lightweight, easily cleaned... but somewhat brittle/fragile, at least with respect to the hazards of shipping. Chewy issued a quick refund though, so it's really only the inconvenience.
I really like this hut, easy to clean, wish I would have bought the 12 inch. The 8 inch is a little hard to get my hand into to get my beardy out and not sure if he’ll fit into it full grown. Would definitely recommend this just be aware of how big your pet will get. He likes it, he sits in it all the time.