Why is my rake stuck in the middle of the litter tray?
A waste clump or blockage is preventing normal operation. Follow the instructions from the above question and clear any blockages.
Why does my litter box not start cleaning 10 minutes after cat has left?
This can be cause by dust accumulating on the sensors that activate the cleaning cycle. These sensors are located at the center of both of the side walls of your litter box and activate a cleaning cycle if they detect motion for more than five seconds.
Wipe each sensor with a soft, dry cloth to remove dust. Turn On/Off button to off. Turn On/Off button to on. Unit will run through a cleaning cycle.
Why does my rake not completely clean the litter box?
This can be caused by using the wrong type of litter (such as paper-based litter, pellets, or crystals) or by using a low-quality clumping litter. Check to make sure you are using only high-quality clumping litter. The rake will not work with other types of litter and may leave a tray unclean or only partially clean.
Why won’t my litter box operate after the On/Off button is pressed?
This is usually a power issue. Check to be sure that the outlet is working and/or that the batteries are charged and installed properly. If this is not the cause, your AC adapter may be faulty.
Why do waste clumps adhere to surface of the litter tray?
This may be a product of the type of litter you are using. Check to make sure your litter is a high-quality clumping litter. Also make sure litter is filled above the MIN Fill Line. This can also be caused by an unclean litter tray. Follow the instructions for cleaning the litter tray in your Use & Care manual.
If the problem still persists, it may be caused by too much saturation of the litter at one time. Cats may be going one after another in a multi-cat household or your cat may have a condition that causes excessive urination (often seen in cats with diabetes). Check to see how saturated the litter is getting after each cat in your house leaves. You may need to get an additional litter box or refill litter more often to avoid litter sticking to the tray.