Miaustore Dog & Cat Ceramic Water Fountain, 115-oz

No video instructions were included as promised. No instructions whatsoever were included in box or available on Miaustore or Chewy’s website. How neglectful of both companies. Very disappointing. This may be a good product, but lack of basic instructions is unacceptable. I want to know how to properly set up this water fountain and pump. For example, where do I place the pump, on the bottom floor of the fountain, partly underwater, fully underwater? Where exactly? Where do I place the charging cable? Underwater? Do I fish the cable through the small opening on the side of the largest tower? How am I supposed to know? Do I place the pump first, then add water for the fountain? No video instructions were included as promised. No instructions whatsoever were included in box or available on Miaustore or Chewy’s website. How neglectful of both companies. Very disappointing. This may be a good product, but lack of basic instructions is unacceptable. I want to know how to properly set up this water fountain and pump. For example, where do I place the pump, on the bottom floor of the fountain, partly underwater, fully underwater? Where exactly? Where do I place the charging cable? Underwater? Do I fish the cable through the small opening on the side of the largest tower? How am I supposed to know? Do I place the pump first, then add water for the fountain? Chewy’s customer service was unable to locate any instructions either, video or written. None of the videos on Miaustore’s website assisted in the initial set up of the water pump or fountain. Just videos on trying to sell you more items. I want to love this product, but instead I”m left in the dark on how to set it up or operate it. How dare they neglect basic instructions. Waste of time and money. … more

I got my fountain and everything was great! But then my pump quit pumping the water. I wasn’t sure why, I cleaned it, and I reached out to chewy support for a new pump. They were amazing and sent me a whole second fountain! So, I set up the new fountain. It’s been a few weeks and I’m having the same issue. I clean it, I plug it in, it works, 30 seconds later it turns off. For both fountains. What the heck!! It’s really disheartening because my cats actually LOVE the fountains but the pumps just aren’t consistently working :( if the pumps wouldn’t malfunction after a few days of use I’d be giving these fountains 5 stars, hands down.

This fountain is: my favorite color - cobalt blue; it is beautiful, and it is quite functional. The fountain circulates the water to maintain freshness (kind of like in a fish tank), and is relatively easy to clean (though the ceramic requires care if washing by hand, and a small screwdriver and needle-nose pliers - or similar tool are necessary for cleaning the pump). I also recommend having a reusable-straw cleaner-brush to clean the small parts. Some reviews state problems with the pump not lasting long; I don’t have that problem, thanks be to God. I washed the fountain and all parts before my first use, and used sufficient water before turning on the fountain. I like to pour water directly This fountain is: my favorite color - cobalt blue; it is beautiful, and it is quite functional. The fountain circulates the water to maintain freshness (kind of like in a fish tank), and is relatively easy to clean (though the ceramic requires care if washing by hand, and a small screwdriver and needle-nose pliers - or similar tool are necessary for cleaning the pump). I also recommend having a reusable-straw cleaner-brush to clean the small parts. Some reviews state problems with the pump not lasting long; I don’t have that problem, thanks be to God. I washed the fountain and all parts before my first use, and used sufficient water before turning on the fountain. I like to pour water directly into the largest fountain piece (which holds the pump), to ensure it has plenty of water in the reservoir. An important thing to remember, in order to protect the pump, is to make sure that there is plenty of water, so that the pump never runs dry. I clean the fountain about once a month, unless it is causing health issues for my cat, or perhaps if it looks dirty. Cleaning every week is probably ideal, but every two weeks seems okay. A month is kind of a long wait for cleaning, but I have a shorthair, and not much loose fur gets stuck in the pump. I guess the cleaning schedule would depend on the size of the animal, the breed, and how many animals use the fountain - I only have one (a cat about 9-10 lbs). I also recommend a silicone mat for use underneath the fountain. I don’t recommend the “eye” for use with the fountain, because the random fountain-start-up can potentially startle the animal, and the constant circulation (instead of on-and-off method) promotes cleanliness/freshness of the water. A word of caution: The cat-grass holder is NOT included in this purchase, even though it is shown in the pictures. I expected to receive it and didn’t get one, which was disappointing. … more

We have gone through a few cat fountains and most have been serviceable at best. Every plastic fountain has become a mildew trap after a few months with heavy mineral stains and gross gunk floating about. Tried stainless steel but even those that claimed high quality cooking grade all started to rust! We tried 3 different 'stainless steel' fountains and they all eventually started to rust and in one case flake!! Finaly decided to try ceramic and its been wonderful. We've had it almost a year now and it's worked great. It's dishwasher safe though we usualy still wash by hand. Its incredibly quiet we can't hear the motor at all! For sanitation reasons we still change the water weekly but truthfully We have gone through a few cat fountains and most have been serviceable at best. Every plastic fountain has become a mildew trap after a few months with heavy mineral stains and gross gunk floating about. Tried stainless steel but even those that claimed high quality cooking grade all started to rust! We tried 3 different 'stainless steel' fountains and they all eventually started to rust and in one case flake!! Finaly decided to try ceramic and its been wonderful. We've had it almost a year now and it's worked great. It's dishwasher safe though we usualy still wash by hand. Its incredibly quiet we can't hear the motor at all! For sanitation reasons we still change the water weekly but truthfully it doesn't need it. It holds more water than most fountains and doesn't get gunky nearly as fast. Only complaint is the filter on the motor is 3d printed pop in frame with metal mesh cut to fit. It gets gunked up faster than other filters but it is easier to clean/replace. We have a 3d printer and plan to make some replacements ourselves since its a very simple piece. So while not as nice the convenience and ease of replacement keeps this at 5 stars for us. … more

A fantastic addition for cats who want for nothing! My almost 19 year-old Russian Blue's health has been so much better since we got this water fountain, and my Chartreux twins love lapping out of the fresh, moving water! I use purified water from my refrigerator dispenser, and the furbabies act as if it's the finest champagne.

This drinking fountain is excellent in SO many ways! It is ceramic (not plastic). It offers multiple levels of running water. It has a place to put cat grass. But clearly (from previous peoples’ comments, and my own experience) the pump is the weak spot. My suggestion to make it less frustrating is to put a longer tone on the topper. It is almost impossible to get the

It’s super cute except the filter stopped functioning after two weeks I hadn’t messed with it or anything I cleaned it as told. The plastic that held the filter cap is soft and just snapped off. Before the filter was producing fizzy bubbling water it didn’t look right. It’s also very loud I have a two story home and u can hear from any end of the house. The type that is attached to the filter continuously slips off. Terrible buy all in all I wanted the looks but revived no quality

It's ok now but trying to get it assembled and running without any instructions was terrible. We almost gave up and sent it back. Our cat now loves it but please see that the manufacturer is notified that they should include written assembly instructions. Thank you

When you get this fountain, The picto assembly makes sense. However, I had to take the plug out of the feeder hose in order to get the charging portion/ filter set. After numerous youtube videos, I finally found that plug and everything worked fine. Instructions suck. Now that it's working, my catto is a happy, hydrated cat

I have given away at least 4 fountains for various reasons. I do believe will be with us for a very long time. I just cleaned it without any problems. It’s also so quiet nothing can be heard standing right next to it. We have two animals one is a Maine Coon weighting in at 22 lbs. of muscle the other is a really big Shih Tzu weighting in at a huge 7 lbs. this fountain hold 115 oz of water I have fill it once a week. Would I buy it again the answer is YES.