Frequently Asked Questions
Where do you get your ingredients?
We are always looking for the highest quality ingredients. We source our ingredients from North America when they are available, but there are some products that cannot be sourced from the United States in the level of quality our customers expect.
Since you are all natural, what do you use to preserve your treats and what is the shelf life for your products?
We use rosemary extract and a natural form of vitamin E called mixed tocopherols to keep the lipids (or fats) in our product from going bad. We also prevent microbial growth by carefully monitoring the moisture content in our treats. The combination of these 2 techniques leads to a 12 - 15 month shelf - life for most of our products.
What happens if my pet accidentally eats more than the recommended amount of treats?
If your pet eats more than the recommended amount of treats, it is possible that they could vomit, have diarrhea or have a distended belly depending on how many treats they ate. Keep a close eye on your pet and if they do not recover within 24 hours, call your veterinarian.Treats should account for only 10% of your pet’s daily diet. If your pet exceeds the recommended amount of treats just adjust your pet’s daily food intake to stay within your vet’s recommended daily kcals.
Where are your treats produced?
Our facility is located in Plano, TX.
Have any of your products ever been recalled?
We are proud to say that we have never had a product recall.
Do your treats contain any sugar or corn syrup?
We think pets are sweet enough already! None of our products contain sugar, corn syrup or any other artificial sweeteners.
My pet won’t eat your treat. Why doesn’t she like it?
All pets are different and have different tastes. Some just like certain treats more than others. Please give another flavor of our treats a try!
What does SQF stand for?
SQF stands for Safe Quality Food.
What is SQF?
SQF is a program designed by the SQF Institute to provide safe, high quality food to consumers around the world. It is recognized by retailers and food service providers as the more rigorous and credible food safety management system available.
What does it regulate?
SQF regulates everything from cleaning procedures to the quality of the food produced. Every tiny detail, including paperwork, is rigorously scrutinized before a company receives an SQF rating.
How does SQF keep my pet safe?
The SQF program ensures that every step in the process of creating our pet treats is rigorously controlled and monitored. Every detail is considered and taken care of, from the cleanliness of the machinery to the quality of the packaging. It ensures that food - borne illnesses are kept at bay through detailed processes and cleanliness.