Frequently Asked Questions
What is the benefit of some of the formulas changes?
In our efforts to continuously improve digestion for your pets, we optimized fiber levels in our formulas by using more whole ingredients like chickpeas and reducing others like beet pulp to improve on our guarantee of small, firm stool.
Why did we remove the name of WHOLESOME ESSENTIALS?
We felt that since all the ingredients in each of our recipes are wholesome and essential to the benefits of the recipe, it was unnecessary to call it out on just 1 of our lineups.
Are the Lamb & Rice Recipes still Limited Ingredient Diet?
Yes. Our Limited Ingredient Diets are designed to help minimize food sensitivities by limiting the type of ingredients used to those not commonly associated with food sensitivities. There will still only be 1 novel animal protein in each pack - lamb and lamb meal. The Venison Meal, Whole Brown Rice & Oatmeal Recipe and Fish, Whole Brown Rice & Potato Recipe will also remain as Limited Ingredient Diet with only 1 novel animal protein source. Although some formulas have additional carbohydrate sources (e.g. chickpea and split pea), we are still limiting the type of ingredients to those that are not commonly associated with food sensitivities (i.e. we still do not have wheat or corn).
Does the new NUTRO™ dog food still have a skin and coat guarantee?
Yes, all dog formulas except the Lite Weight Loss products will still have a complete satisfaction or your money back guarantee to provide healthy skin and a soft, shiny coat.
What is the benefit of chickpeas and split peas in NUTRO™ Dog Food?
Chickpeas have an excellent balance of carbohydrates, protein, and fiber. Thus our formula can provide carbohydrates, protein, and fiber from a single, whole ingredient rather than fractionated ingredients that are high in only 1 nutrient.
What is the benefit of flaxseed in NUTRO™ Dog Food?
Flaxseed is used as a source of fiber, protein, and healthy oils. The soluble and insoluble fibers in flaxseed help us achieve better digestive health and stool quality in our formulas. Additionally, it contributes healthy oils, including omega - 3 and omega - 6 fatty acids, like linoleic acid, which help fulfill essential nutrient requirements and promote skin and coat health.
What is the benefit of alfalfa meal in our formulas?
Alfalfa meal is used as a source of fiber in our High Protein Grain Free Recipes. The soluble and insoluble fibers in alfalfa meal help us achieve better digestive health and stool quality in our formulas. Additionally, alfalfa meal is used in Large Breed Weight Management and Lite Weight Loss products as a fiber source and to help minimize the caloric content.
Is there a formulation change on wet?
Yes. We have increased essential nutrients in our wet dog formulas so that feeding guidelines can be tailored to the energy needs of inactive dogs while still providing optimal nutrition and meeting essential nutrient requirements.
Why is natural pet food better?
We believe that natural pet food is healthier, safer and tastier.
Does NUTRO Brand Dog and Cat Food contain artificial preservatives?
No, our foods are naturally preserved with vitamin E. We never use chemicals like BHA, BHT, ethoxyquin, propyl gallate or sodium hexametaphosphate in NUTRO™ Natural Dog Food or Cat Food.
Where are NUTRO Products made?
We are proud that NUTRO Products are made in our own U.S. facilities. Our facilities are located in Victorville, Calif.; Lebanon, Tenn.; and North Sioux City, S.D. Our GREENIES Products are made in Kansas City, Mo.
How do you read the code dates on NUTRO Cans and Trays?
Due to technical advances in materials, the expiration dates for cans and trays produced after March 31, 2004 will be 2 years from the date of manufacture.Here is an example of the coding:First Line: BEST BY MM DD YYSecond Line: Contains manufacturing information (i.e., plant, line and time)MM = Month of ProductionDD = Day of ProductionYY = Year of Production + 2 YearsFor example, a can manufactured on May 31, 2011 would be coded: BEST BY 05 31 13 (MAY 31, 2013).
How do you read the code dates on NUTRO™ Biscuits and Treats?
The code can be found on the top flap of our biscuit and treat packages. This is the “Best by" code date format. It is the first line and will appear like the following example:Best by 04 AUG 13 92 1First line: “Best by 04 AUG 13” means it’s best by August 4, 2013. “92 1” is the plant ID information.Second line: Contains manufacturing information, such as shift, line, time, etc.
How do you read the code dates on NUTRO Dry Food?
Our NUTRO Pet Food has a “Best by" code date stamped on the back of the package. It is the first line and will appear like the following example:Best by 24 APR 13 27 1First line: “Best by 24 APR 13” means it’s best by April 24, 2013. “27 1” is the plant ID information.Second line: Contains manufacturing information, such as shift, line, time, etc.
How long has The Nutro Company been making natural pet food with added vitamins, minerals and other nutrients?
We have been in business since 1926!
Where is The Nutro Company located?
Our headquarters is located in Franklin, Tenn., just outside of Nashville. We have 3 manufacturing facilities for NUTRO™ Products. 1 is located in Victorville, Calif.; another in Lebanon, Tenn; and the third facility is located in North Sioux City, S.D. Our GREENIES® Products are made in Kansas City, Mo.
What is The Nutro Company nutrition philosophy?
Pets First: At The Nutro Company, leading - edge knowledge and expertise in natural pet nutrition are the foundation of our work.Natural: We use natural ingredients in NUTRO Products. We believe natural foods are healthier, safer and tastier.Powerful Solutions: Every ingredient in our products is there for a reason: to deliver healthy, superior nutrition you can see.No Compromises: At The Nutro Company, we hold ourselves to a higher standard. It’s why we’re dedicated to pet food safety and quality. We offer complete satisfaction, guaranteed or your money back.
What makes the quality and safety standards at The Nutro Company different?
- We produce our dry pet foods in our own facilities located right here in the United States.* All of our facilities adhere to industry - leading food safety and quality standards.* We have dedicated quality and sanitation experts in each of our facilities to ensure the quality and safety of our pet food.* We never operate for more than 7 days in our dry facilities without an in - depth cleaning and sanitation break.* We regularly conduct on - site audits at our ingredient suppliers to ensure that our quality and food safety standards are met.* We test our key ingredients before we use them to ensure nutritional and food safety parameters are met.* We test our shipments of grains for mycotoxins before we unload them to ensure they are safe.* We carefully test every finished product batch to confirm microbiological safety, nutritional compliance and shelf stability through oxidation testing before we ship it.* We lead the industry in our commitment to understand and drive stability and freshness of natural pet food.The Nutro Company was first to receive American Feed Industry Association (AFIA) Pet Food Manufacturing Facility Certification Program certificates for our 3 manufacturing facilities in Victorville, Calif.; Lebanon, Tenn.; and Kansas City, Mo. This achievement illustrates our commitment to pet - food safety.
How does The Nutro Company test its products?
Nobody invests more in pet food safety and quality than we do. We test every single batch of our key ingredients before we use it to ensure nutritional and food safety parameters are met. We test every shipment of grains for mycotoxins before we unload it to ensure it is safe. We carefully test every finished product batch to confirm microbiological safety, nutritional compliance and shelf stability before we ship it. The Nutro Company was recently the first company to receive the AFIA Facility Safety seal, which is a third - party pet - food - safety certification.