The "Shock" function does not work.
A. Please make sure the contact points have touched the dog's skin well when use the shock function . B. Please try to turn up the shock level . C. If you dog has thick fur ,please add the contact sheets on the conductive screws .
The collar has no response to the remote.
Before us, please pair the collar and remote firstly.
How can I adjust the vibration/shock level?
A. Press the power button to turn on the remote. B. Press and hold the "1/2" button until the digit, showing the current vibration or shock level flashes, then press the "Plus" or "Minus" button accordingly to set the desired intensity level.
How can I connect two collars to one remote?
A. Make sure that the two collars are the same model, and compatible with the original remote. B. Activate the remote.(Press the power button on the remote) C. Briefly press the "1/2" button to switch dog channel from "dog 1" to "dog 2". D. Refer to the "Pairing instructions" part to pair the second collar with the remote.
Collar won't turn on, I don't know how to change the battery.
A. Unscrew the two metal screw-in contact points on the battery cover.(The test lamp can be used as a screwdriver to tighten or loosen the screw-in prongs) B. Remove the battery cover, and take out the AAA battery. C. Replace with a new set AAA battery.
The vibration intensity doesn't vary with the grade.
What changes between different levels is duration vibration, not intensity.