Metal contact points/silicone covers fall off frequently.
A. About the contact points, at the last step, please use the test light as a screwdriver to tighten them. B. About the silicon covers, please press them down to bottom when installing. Or you can also add some super glue to fix them. C. If you need more these accessories, please contact our after-sale email address in the manual for help.
Charger not working for the receiver.
Please make sure the accessories of the charger port of the receiver are on ,or the charger cannot work.
The "Shock" function does not work.
A. Please make sure the contact points have touched the dog's skin well when use the shock function. B. Please try to turn up the shock level. C. If you dog has thick fur, please add the contact sheets on the conductive screws.
The receiver has no response to the remote.
Please pair them firstly before use .
Why cannot I adjust the vibration level?
The vibration is fixed.
I can not figure out how to connect both collar to one remote.
A. Switch the "1/2" button from "dog 1" to "dog 2". B. Refer to the "Pairing instructions" part in the manual to pair the second collar with the remote.