Paws & Pals Dog & Cat Carrier Bag

I’m just in awe at how well customer service is. I accidentally ordered the wrong cage size for one of my dogs and called in to return the item to get the correct one. The representative was so kind in not only refunding me for the cage, but also let me keep it to donate and helped me order the correct cage. Also while on the phone discussing my purchase he noticed I wasn’t feeling well and took his time with me. Today I received a package from the company (which was a day after I received my new cage) and it was a get well soon card, mug and tea packets with honey! I’m so thankful for the company and their employees for caring.

I got two of these for my cats. I first noticed they are extremely flimsy and floppy, and do not keep their shape. Not a deal breaker for me, but not ideal. The deal breaker for me was when I first tried to put my kitten inside, as soon as I closed up the zipper, the door just popped right open. It was zipped and then suddenly it wasn't, and I couldn't get the zipper to go back to close it again. Both carriers are going to the trash. It's a good thing it happened while I was still in my home, and not while I was crossing the street or something.

This product is okay. Design is decent and as long as you make sure all of the zippers are closed, it seems secure enough. I like that it's quick and easy to set up, which was my main reason for purchasing. My complaint is that the material holds no structure at all once the bag is picked up or buckled into a car, and simply 'relaxes' around the silhouette of the animal. Not at all how it's pictured on the website. I've seen other brands/styles where there is enough structure to not lose shape, but this is not it.

The cat carrier I had was big/bulky with the metal cage door and I really didn't like it. I saw this on Chewy and it looked comfortable for the cat and lightweight for me to carry. I left it on the floor for Ninja to maybe lay down in it to get familiar with it before taking him to the vet. Long story short, that's where he sleeps most of the time....even after the vet visit.

This is a great travel bag. I recently took a trip for the holidays and my small dog, Chewy, accompanied me. I didn't know how she would do but all went great! She chilled in the carrier the entire trip. This bag is roomy enough for a 10lb or so pet and easy to carry.

We have a brand new little puppy. I wanted something she could ride safely in the car or on a plane. Since she is too little to be on the leash yet, I take her for a walk in the carrier- which she seems to enjoy. It is also great for little quick trips to the bank or out and about.

Bought the medium/large carrier, after reading previous reviews about how this carrier runs small, to transport my 8 wk old puppy. She was 5 pounds when I traveled with her and there was plenty of room for her. Now she's about 11 pounds and barely fits. This carrier is fantastic for airplanes, but it really does run small. I don't regret this purchase, just wish the sizing description was more spot on.

The zippers are flimsy. My cat doesn't like carriers so it was a struggle to get him inside. During the struggle, the main zipper ripped off on one side and then the string that moves the other zipper snapped off too. Luckily the other side has an opening too so we are able to use that side for easier access.

I had been traveling and the journey was long, the comfortable bed made it a little better for her. She was cool throughout the entire time. I never knew travelling with a pet could be that easy.

Truly a great company to deal with from the delivery every month to the customer service. Representative Angelica and company were so thoughtful and sent flowers to our home after the loss of our dog. A pleasure to deal with. Great company. Highly recommend. Two thumbs up!!