Customer Reviews

103 Reviews 103 Reviews 3 out of 5 Stars

62% Recommend

62% of reviewersrecommend this product

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Pet Zone Smart Scoop Automatic Cat Litter Box

Pet Zone Smart Scoop Automatic Cat Litter Box

  • Most Helpful Positive Review

    Read All 53 Positive Reviews

    Efficient and Clean

    By PHyl on Aug 23, 2019

    I love this automatic litter box! So far it cleans exactly as described. I had to change the pick up tray after 4 days. That was so simple. Once there was litter stuck to the bottom of the box and the rake stopped mid scrape just as described in the instructions. I turned it off, turned off the clutch I love this automatic litter box! So far it cleans exactly as described. I had to change the pick up tray after 4 days. That was so simple. Once there was litter stuck to the bottom of the box and the rake stopped mid scrape just as described in the instructions. I turned it off, turned off the clutch, cleared the weighty clumps, turned of on and voila it resumed raking ... just like described in the easy to follow directions. The sound does not frighten my cat. My only disappointment is that it does not come with a cover. I’m trying to invent one maybe from placing a small table on top. Over all I love to go In And see a clean litter box! Thank you! My life on my farm is a little easier. … more

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  • Most Helpful Critical Review

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    Breaks within 10 months to 16 months

    By Catmomma on Sep 14, 2019

    Its advised to use any clay typing litter, I reached out to Chewy and they advised any clumping litter. Even with using Tidy cat light weight litter these still break within 10 months to 16 months. They will rake foward but click as the rake goes up and will retract back flashing the red light. I reached Its advised to use any clay typing litter, I reached out to Chewy and they advised any clumping litter. Even with using Tidy cat light weight litter these still break within 10 months to 16 months. They will rake foward but click as the rake goes up and will retract back flashing the red light. I reached out to Chewy and the replaced 2 of 4 boxes. But because the other 2 broke out of their "year money back guarantee" policy they wont refund me the other 2. The replacements they sent are broke so I have 4 non working litter boxes. And out at least $280 dollars. Please, just buy regular cat boxes and scoop them, because even the crystal litter, doesnt work in them. … more

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37 Reviews

Showing 1-10 of 37 Reviews

  • 1 out of 5 stars

    Breaks within 10 months to 16 months

    By on

    Its advised to use any clay typing litter, I reached out to Chewy and they advised any clumping litter. Even with using Tidy cat light weight litter these still break within 10 months to 16 months. They will rake foward but click as the rake goes up and will retract back flashing the red light. I reached out to Chewy and the replaced 2 of 4 boxes. But because the other 2 broke out of their "year money back guarantee" policy they wont refund me the other 2. The replacements they sent are broke so I have 4 non working litter boxes. And out at least $280 dollars. Please, just buy regular cat boxes and scoop them, because even the crystal litter, doesnt work in them.

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  • 1 out of 5 stars

    doesn’t work

    By on

    I bought one of these before getting a litter robot. The scooper ran through the box one time and then got stuck in the middle of the box the next time and wouldn’t work after that. It made an awful noise till I unplugged it or forced the scooper through a full cycle. But even after all that it wouldn’t work again. Chewy refunded me and we donated the litter box without the scooper. Loveeee my litter robot though, you get what you pay for, make the splurge and get a litter robot instead.

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  • 1 out of 5 stars

    Don't waste your money

    By on

    I have used automatic cat boxes in the past and they are amazing at keeping things odor free and clean but Pet Zone dropped the ball on this one! I followed all the instructions for setting it up, used the correct cat litter and amounts and after less than one week of use the motor died. Pet Zone's customer service is very frustrating. You cannot call and talk to a person, you have to email them. So approximately 3 days later I got a response asking me several questions. I emailed back and again had to wait a few days for a response. Because the unit has a warranty, they shipped me out a replacement motor. Yay the cat box finally works like it's supposed to, except it doesn't! About 2 I have used automatic cat boxes in the past and they are amazing at keeping things odor free and clean but Pet Zone dropped the ball on this one! I followed all the instructions for setting it up, used the correct cat litter and amounts and after less than one week of use the motor died. Pet Zone's customer service is very frustrating. You cannot call and talk to a person, you have to email them. So approximately 3 days later I got a response asking me several questions. I emailed back and again had to wait a few days for a response. Because the unit has a warranty, they shipped me out a replacement motor. Yay the cat box finally works like it's supposed to, except it doesn't! About 2 days later it started malfunctioning again! It will start to scoop the litter and stops midway and won't move. Now the cats have NO room to get in and use it so I had to manually reset the unit. I cleaned the sensors again, made sure the rails were clean and tried again. Worked for about a day and doesn't finish the cycle again! I ended up just unplugging the unit and I'll use it as a regular cat box from here on out. When the unit was working properly it wasn't that good at getting the urine clumps. The rake doesn't go all the way to the bottom so essentially it was literally flattening out the urine clumps and pressing them to the bottom of the pan. So much for NOT scooping a cat box daily! I definitely do not recommend this product. Maybe there are better ones out there, but this one just doesn't make life any easier. … more

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  • 1 out of 5 stars

    Broken after barely 5 months

    By on

    I’ve had this for right had 5 months and it’s completely dead - the motor is gone. It started to randomly turn itself off about 2 weeks ago and today it finally gave up the ghost. I used FreshStep lightweight litter in it the entire time. Even when it was new it was still only so-so of a product. The concept is great but the execution is bad. The sides are much too high and the cat that lives at my house has arthritis which makes it very hard for her to get in and out of; this also means litter is still scattered everywhere even with the high walls. The unit itself is massive and takes up valuable real estate in my small home. And finally, it doesn’t handle cleanup very well. It would rake over I’ve had this for right had 5 months and it’s completely dead - the motor is gone. It started to randomly turn itself off about 2 weeks ago and today it finally gave up the ghost. I used FreshStep lightweight litter in it the entire time. Even when it was new it was still only so-so of a product. The concept is great but the execution is bad. The sides are much too high and the cat that lives at my house has arthritis which makes it very hard for her to get in and out of; this also means litter is still scattered everywhere even with the high walls. The unit itself is massive and takes up valuable real estate in my small home. And finally, it doesn’t handle cleanup very well. It would rake over any urine that had soaked through to the bottom leaving me still scooping out the box on the regular. I had high hopes for this as I hate cleaning out the litter box and it would have saved me a bundle on cat sitting fees with how much I travel. … more

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  • 1 out of 5 stars

    Do not recommend

    By on

    We've tried several automatic cat litter boxes and this is the worst. The feces falls off the end and side of the scoop when it's trying to scoop it into the tray. Also the scoop doesn't scrap the bottom which creates a horrible, smelly build up. We also could not get it to work automatically. We always had to reset it in order for it start the scooping cycle.

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  • 1 out of 5 stars

    Item does not work like they say it will

    By on

    This item does not work like they say it will. It is constantly having problems in getting stuck. The rack is not further enough down to scrape the bottom.

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  • 1 out of 5 stars

    Not happy with this litterbox

    By on

    I keep finding the lumps of litter flipped out on my carpet! If the backstop was supposed to come with my machine, it was forgotten. I'm 64 years old, and scooping clumps of pee and poop off my carpet is not what I had envisioned for a self-cleaning cat box!

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  • 1 out of 5 stars

    Motor weak! Doesn't last!

    By on

    The concept is great but the execution is poor. It saves on litter but breaks within months of purchase.

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  • 1 out of 5 stars

    Waste of money

    By on

    I was hoping this would be a solution to having to leave on weekends to care for my sick mother but it doesn't even work when I'm home. I have to turn it off and back on to even make it run a cycle and then it won't finish. It gets half-way through the tiny bit of litter it can handle and then stops. It hasn't scooped one piece of waste on its own yet. What a disappointment!

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  • 1 out of 5 stars

    So Worthless

    By on

    It only lasted 4 days. Chewy sent me another one & it lasted 2 days! I know it's not Chewys fault.

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