Connect with a Vet

Connect with a Vet Telemedicine Terms

Last updated: April 29, 2026

SERVICES

Chewy Inc. and its affiliates (“Chewy”) and Chewy Connected Veterinary Services, PLLC (the “Practice”) welcome you to Connect with a Vet Telemedicine. Connect with a Vet Telemedicine is a platform operated by Chewy, on which licensed veterinarians (the “Providers”) of the Practice provide veterinary telemedicine (the “Service”) to Chewy customers for their cat or dog (“Your Pet”). By clicking “Continue to consent form”, you agree to and accept these Connect with a Vet Telemedicine Terms (these “Terms”) that govern your use of the Service.

ACCOUNT

To use the Service, you need a Chewy account. Your use of the Service is subject to the Chewy Terms of Use (including Dispute Resolution and Agreement to Individual Arbitration) and the Chewy Privacy Policy, all of which are incorporated herein by reference. For the purpose of these Terms, the Practice is a party to the Chewy Terms of Use (including Dispute Resolution and Agreement to Individual Arbitration) and the Chewy Privacy Policy to the extent and in connection with providing the Service.

VETERINARY TELEMEDICINE

PRESCRIPTIONS AND AUTHORIZATIONS

When using the Service, you’ll be connected with a Provider. The Providers will use their independent and professional medical judgment to determine the best care plan for Your Pet, which may or may not include a prescription or veterinary diet authorization.

FOLLOW-UP CARE; ADVERSE REACTIONS TO TREATMENT

If Your Pet has a health issue (such as a reaction to treatment) that requires follow-up care, or if you experience technical issues to communicate with the Provider, please reach out using the contact information provided below:

EMAIL: virtualvet@connectvet.chewy.com

PHONE: 877-372-4399 (24/7)

If Your Pet is experiencing an emergency, you should seek care for Your Pet at an emergency veterinary facility or other provider equipped to deliver urgent or emergency care for Your Pet.

CANCELLATIONS AND MISSED APPOINTMENTS

If you miss an appointment, or cancel an appointment within 10 minutes before it starts, you will be charged the full price for the appointment. You’re considered to have missed an appointment if you arrive 3 minutes or more after the scheduled start time.

RELATIONSHIPS

You understand that the Practice has a financial relationship with Chewy and its affiliates, including Chewy Virtual Care, LLC, which provides management services to the Practice.

ELECTRONIC COMMUNICATIONS

By using the Service, you agree that Chewy and/or the Practice may contact you regarding Your Pet’s health and your use of the Service through the contact details in your Chewy account. All terms under the Chewy SMS Terms apply, including any applicable message and data rates.

If you have any questions about these Terms or anything else on the Site in connect with the Service, including your legal relationship with us, please contact us at:

Connect with a Vet Telemedicine
c/o Legal Department
7700 West Sunrise Boulevard
Plantation, FL 33322
legal@vetcare.chewy.com

GENERAL

We reserve the right to modify these Terms at any time. By continuing to use the Service after the effective date of any modification to these Terms, you agree to be bound by the modified Terms. If you do not agree, your sole remedy is not to use the Service. If any provision of these Terms is deemed invalid, void, or for any reason unenforceable, any such term shall be deemed severable and shall not affect the validity and enforceability of any other terms.