Petmate Navigator Plastic Dog & Cat Kennel

First I would like to compliment Chewy’s customer service. They very patiently listened to my frustrations with the assembly of this crate and the poor quality. I appreciate the quick replacement and refund. I really wanted to like this crate because I wanted a plastic crate with a divider. I don’t know about the other sizes, but the mediums do not have the slip and snap assembly with the back latches as shown on the website. It is impossible to get the top and bottom to line up to easily slide onto the rails and get the holes aligned to get the bolts to easily go into the designated places. I used a hammer to force them and then the next problem was getting the door to latch properly. It First I would like to compliment Chewy’s customer service. They very patiently listened to my frustrations with the assembly of this crate and the poor quality. I appreciate the quick replacement and refund. I really wanted to like this crate because I wanted a plastic crate with a divider. I don’t know about the other sizes, but the mediums do not have the slip and snap assembly with the back latches as shown on the website. It is impossible to get the top and bottom to line up to easily slide onto the rails and get the holes aligned to get the bolts to easily go into the designated places. I used a hammer to force them and then the next problem was getting the door to latch properly. It just did not fit the opening so it would jam in to close it and the latches would not turn to the completely closed position. I never could get the divider to fit either. After trying two crates I am convinced that this is a manufacturer’s error. I called Petmate because even their website is still showing the video with the easy slip and snap assembly with the latches. I was told that the Navigator was changed 2 years ago, but the video and pictures have not been updated because some stores still have the previous model. Clearly that doesn’t help since Chewy’s inventory has the current model, at least for the medium size. I read that the Compass model has the same problem, so I think I’m done with Petmate crates. I recommend that Chewy look into removing this from the inventory until Petmate can fix their design. Again, I can only speak to this size. Thank you for your service and prompt service and delivery. … more

I felt I had to write a review given some of the bad reviews I read on here. I’m 40 and 5’3. I put the 36 inch crate together by myself within 5 min. This has to be the easiest crate I’ve ever put together including the wire ones (I always pinch my fingers on those). I did not have to force anything or contort as some have described. Read the instructions or watch a YouTube if you don’t understand. But it’s a nice quality crate with a divider which is unique for a plastic crate.

This crate was suppose to line up and fit together. It did not. The bolts were too long and the ends could be pulled through the holes. This was over all a terrible design.

This crate is extremely flimsy and my dog manage to destroy it from the inside out in less than a week. The door mechanism came completely apart and the metal of the door bent with ease. Waste of money!!

This is perfect for what I needed: a kennel to contain one of our dogs in my hatchback. He seems comfortable and happy to go in it. The base is even large enough to put a padded bed.

I have had many crates over the years, and this one is not very impressive. It is not manufactured well, so that assembly requires a lot of force and a hammer to get the 4 bolts to align. I thought the sidepieces interlocked for added security and easy assembly. They do not. I don't even know why they are there. Look elsewhere-this is not a good product.

I like the cage and was a good size for 2 small chihuahuas. I would give 5 stars if it had a handle on top and not have difficulty putting screws in the cage to hold it together, I only got 3 out of 6 put in.

The kennel looks nice and is easy to assemble. The reason I only gave 3 stars is related to safety. This kennel is only secure by a few screws. The kennel doesn’t lock together and then screw. The door doesn’t secure that well and could easily pop out if the dog is pushing on it. I would not trusted on a plane or in back of a pickup truck.

This was easy to put together and is sturdy enough for the big dog. The door is easier to use than others I've had too, opens left or right.

It's a standard pet crate/kennel, which is what we were looking for. We ultimately got this because the door opens from either direction, which is a neat feature and gives helpful flexibility in case we move this around. It's been a couple weeks and no complaints so far. Much appreciated retreat for the doggo.