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Petnet SmartFeeder Automatic Pet Feeder, White

  • Price:

    $179.00 FREE 1-2 Day Shipping on this item

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Description

You know your pet better than anyone, so customize her meals with the Petnet SmartFeeder. This automatic feeder allows you to personalize your best bud's dining experience by setting scheduled feedings, managing portions and more. And it's so easy to do! Use your phone to say "Geronimo," to the pre-loaded kibble or program regular meals with a few clicks. Its intelligent software supplies uniform, exact portions every time, which means you don't have to worry about your best friend eating too much, too little or too often. With Petnet, you can feed your way.

Key Benefits
  • Use the app to serve your pal dinner from miles away and know he's fed on time.
  • Manage your furry friend's portions with scheduled feedings, so he doesn't miss a bite.
  • Get notified when meals are served, if the bowl is running low, and more. 
  • Provides pets with consistent, accurate portions so you can feel confident he's getting the right amount of food every time.
  • Dishwasher safe design makes cleaning easy for all pet parents—which means you can spend less time worrying, and more time playing.
What's Included

Bowl, Feeder Base, Food Container with Lid, Aluminum Bowl Insert, Micro USB Cable (8ft) and Quick Start Guide.

See all items by Petnet

  • Item Number
    154974
  • Dimensions
    16 x 14 x 9.5 inches
  • Weight
    7.5 pounds
  • Bowl & Storage Feature
    Automatic
  • Breed Size
    Small Breeds, Medium Breeds, Large Breeds
  • Material
    Plastic
  • Compatibility
    Apple iOS, Android, Rechargeable
Instructions

Hopper and metal bowl components are dishwasher safe. Rinse and wipe metal bowl every 2 to 3 days.

Size
Size Portion SizesKibble SizesFood StorageBowl CapacityPet Requirements
14.25 high x 9.20 wide x 15.32 deep1/16 - 1 ½ cupsDry food 1/8 - 5/8 in diameter 5 -7 lbs of dry food Holds 2.5 cups of dry foodNot recommended for pets over 60 lbs.
Specifications
Detail Specifications
Power Built-in Rechargeable Battery, Chew Resistant USB Cable and U.S. A/C Adapter
Color Black
Wireless 802.11 b/g/n (2.4GHz supported)
Requirements Apple iOS 9.0 or greater Android 4.0+
Warranty

1-Year Limited Warranty.

Customer Reviews

15 Reviews 15 Reviews 1.7 out of 5 Stars

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47% Recommend

47% of reviewersrecommend this product

1.7 / 5

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15 Reviews

Showing 1-10 of 15 Reviews

  • 1 out of 5 stars

    I have had two iterations of this product and it is garbage

    By on

    There are problems with both the software and the hardware of this product. It has basically no algorithm for really determining if it's out of food. I can't even count how many times the hardware button to do manual feed has been non-functional (no idea why). I also can't count how many times feeding from the app doesn't work. Sometimes I notice my dog hasn't been fed and I wonder for how long she has been without food. This product is unreliable and significantly overpriced for how bad it is.

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  • 1 out of 5 stars

    DO NOT WASTE YOUR MONEY

    By on

    I have had at least one Petnet feeder since the first feeder was in Beta testing. I have had a lot of issues over the years with both the older model and now the newer one but because of it's nice aesthetic and alleged flexibility it would give me, I've stuck around. This newer model is the absolute worst. The bowl slides onto a little pull out platform which makes it 1. not completely flush with the ground. 2. Even when you slide the bowl back and lock it into place, kibbles can fall into the crack between the base and the bowl. It's also quite loud because the food is free falling from about 2+ inches. But ultimately those aren't the worst qualities. This feeder is NOT reliable. I have been I have had at least one Petnet feeder since the first feeder was in Beta testing. I have had a lot of issues over the years with both the older model and now the newer one but because of it's nice aesthetic and alleged flexibility it would give me, I've stuck around. This newer model is the absolute worst. The bowl slides onto a little pull out platform which makes it 1. not completely flush with the ground. 2. Even when you slide the bowl back and lock it into place, kibbles can fall into the crack between the base and the bowl. It's also quite loud because the food is free falling from about 2+ inches. But ultimately those aren't the worst qualities. This feeder is NOT reliable. I have been on numerous trips where the feeder is "offline" which creates a problem, especially when out of the country. I wish this was more reliable because it looks fantastic but it just isn't. … more

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  • 1 out of 5 stars

    cheaply made

    By on

    I bought this and returned it (to the manufacturer). I could NOT set it up on my WiFi and Bluetooth. Petnet’s customer service is so slow to respond, by the time they responded I had shipped it back!! The tray that holds the bowl is held together by a very thin piece of plastic and some wires. It also falls when you pick up the unit without supporting the bowl. I would think the second version would be made BETTER not worse! Don’t know how you wash the container that holds the food because the lid is NOT removable- unsanitary!

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  • 1 out of 5 stars

    Absolute Garbage

    By on

    How can something that looks so cool be such a pile of trash? Ask the makers of this feeder. The software is faulty at best. Multiple service outages over the last 4 months. The Smartphone app barely works well enough to connect to the feeder much less control it, and to put a cherry on top, it started jamming up after 4 months of use and the "replacement" jammed up immediately. Save your money.

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  • 4 out of 5 stars

    Happy With My Purchase

    By on

    I first ordered the Petnet Feeder this past November 2018 after trying a different automatic feeder I found on the Chewy website. I had ended up returning that one for jamming issues, and while I knew that reviews for this particular feeder were mixed, I liked the idea of app connectivity and decided to give it a try. Set up wasn’t too hard, but it did take two or three tries to connect the feeder to the Wifi and my phone. Make sure you have a strong signal from your router. If you have many smart devices on the same network, that can also affect things. The Petnet really works best with smaller dry kibbles, so if you think yours might be on the border of 5/8in, you might experience jamming I first ordered the Petnet Feeder this past November 2018 after trying a different automatic feeder I found on the Chewy website. I had ended up returning that one for jamming issues, and while I knew that reviews for this particular feeder were mixed, I liked the idea of app connectivity and decided to give it a try. Set up wasn’t too hard, but it did take two or three tries to connect the feeder to the Wifi and my phone. Make sure you have a strong signal from your router. If you have many smart devices on the same network, that can also affect things. The Petnet really works best with smaller dry kibbles, so if you think yours might be on the border of 5/8in, you might experience jamming or clogging issues. When it came to putting food in, I was ready. Prior to the Petnet arriving, I head read on the site that food under 5/8 inch would work, but larger would not. I’ve been feeding my dog Taste of the Wild Pine Forest, which was right on the border of that maximum size with its kibble, so I switched her to Taste of the Wild Appalachian Valley Small Breed. My dog’s NOT a small breed, but this smaller kibble size works perfectly with the feeder, and my vet was onboard with the switch. The Petnet really works best with smaller dry kibbles, so if you think yours might be on the border of 5/8 inches, you might experience jamming or clogging issues. I can honestly say that I have had zero issues with this feeder since initially setting it up and I would recommend it to people with cats or small to medium sized dogs that eat small dry kibbles. I do however wish that the feeder would alert me to refill when it became close to empty. … more

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  • 1 out of 5 stars

    Too glitchy to depend on

    By on

    I read the negative reviews and still was lured in by the feeder's sleek look and app. The Petnet was easy enough to connect, but it constantly did not feed my pet. (I'm pretty tech savvy, too.) When I was out of town, I tried to contact customer service, and it was awful; after one email asking me questions about my device and app (in which a rep provided incorrect information), he just never followed up. Multiple tweets and calls to customer service (since my email was being ignored) went unanswered. When I finally heard back from someone, I was told that Petnet is only supposed to supplement, say, one meal, and was mainly for ensuring my pet was fed the right amount, was not for my "jet-setting I read the negative reviews and still was lured in by the feeder's sleek look and app. The Petnet was easy enough to connect, but it constantly did not feed my pet. (I'm pretty tech savvy, too.) When I was out of town, I tried to contact customer service, and it was awful; after one email asking me questions about my device and app (in which a rep provided incorrect information), he just never followed up. Multiple tweets and calls to customer service (since my email was being ignored) went unanswered. When I finally heard back from someone, I was told that Petnet is only supposed to supplement, say, one meal, and was mainly for ensuring my pet was fed the right amount, was not for my "jet-setting lifestyle." OK, but what's the point of having a device that glitches every day? This doesn't happen with my home's other bluetooth/wireless devices. I would not recommend. … more

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  • 2 out of 5 stars

    Good Idea but a TERRIBLE product

    By on

    I left for Christmas yesterday. I planned the automatic feedings to feed my cat at certain times. This thing missed TWO whole feedings! When I try to manually feed, it doesn’t dispense. When I called “customer care” they said they couldn’t do nothing but have someone at my home IN ANOTHER STATE to reset it and feed my cat. I’m returning this piece of crap and getting one that doesn’t cost me $180 for nothing. DO NOT BUY THIS IF YOU ARE GOING OUT OF STATE AND CANT IMMEDIATELY TROUBLESHOOT.

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  • 2 out of 5 stars

    Good idea, but still needs a lot of work to be reliable

    By on

    I wanted to love this thing. I loved the idea that I set up automated feedings, but more importantly I loved that I could feed my dog manually if I was going to be home later, or if she was anxious and I wanted to give her a snack to take her mind off of our being gone. At first we loved it, but now approximately 2 months into having it, it seems to be causing more problems than its worth. It doesn't seem to have a mechanism built in to actually detect whether food is being released or not. When the feeder receives the message that it should release some food, you get a notification on your phone saying that your pet has successfully been fed. Well, for about three days our dog was acting I wanted to love this thing. I loved the idea that I set up automated feedings, but more importantly I loved that I could feed my dog manually if I was going to be home later, or if she was anxious and I wanted to give her a snack to take her mind off of our being gone. At first we loved it, but now approximately 2 months into having it, it seems to be causing more problems than its worth. It doesn't seem to have a mechanism built in to actually detect whether food is being released or not. When the feeder receives the message that it should release some food, you get a notification on your phone saying that your pet has successfully been fed. Well, for about three days our dog was acting weird, HOUSING her dinner, and waking up early crying for her breakfast. Turns out, for those days the feeder hadn't been working, so she wasn't getting her middle of the day feeds! The only reason we found out because we happened to be home one day during the scheduled feeds, heard it trying to release food, nothing came out, and then we got the notification that our dog was successfully fed! Not cool. Our poor pup has many health issues and needs to be fed at specific times, so this was a big problem for her. The same issue seems to occur when the hopper is empty, there is no mechanism to detect that the hopper is empty, so it just spins, releasing no food, and tells us our dog has been fed when she hasn't. For such an expensive item you would think this would be a pretty standard feature. I paid nearly 200 dollars for this item, and I really don't trust it to release food at the appropriate times... Sadly, it is just outside the return window or this probably would have been sent back. … more

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  • 1 out of 5 stars

    Not all the bugs worked out!

    By on

    I am very dissatisfied with this product. It worked for 2 days than stopped feeding. I call support but was told it’s my router. They are aware there are multiple routers with issue but not giving any warning to public. Extremely frustrated. Don’t purchase this product unless you have a lot of patience and money to waste.

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  • 1 out of 5 stars

    Do NOT Buy!

    By on

    This product is absolutely not ready for consumer use. It fails to function at least once a week. You can not rely on it if you’re going to be at work or traveling. Do not buy it.

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