Customer Reviews

21 Reviews 21 Reviews 2.2 out of 5 Stars

48% Recommend

48% of reviewersrecommend this product

2.2 / 5

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Petnet SmartFeeder Automatic Pet Feeder

Petnet SmartFeeder Automatic Pet Feeder

  • Most Helpful Positive Review

    Read All 5 Positive Reviews

    One star on customer service 5 star product!

    By Buddy on Sep 27, 2019

    My first Petnet feeder wheel failed last week after 3 years of flawless use. Yes, ants were a problem but I put up on an ant proof platform and never had a problem again. I did try contacting the customer service depart about getting a replacement feeder wheel and never got a response. So perfectly My first Petnet feeder wheel failed last week after 3 years of flawless use. Yes, ants were a problem but I put up on an ant proof platform and never had a problem again. I did try contacting the customer service depart about getting a replacement feeder wheel and never got a response. So perfectly operating/repairable old unit will go into trash. So I figured I'd buy a new unit. I set up on same account and QR coded the new device but it spit out 2 cups of food instead of the 1/2 cup programmed on app. After calling Petnet for technical support, no response again. I called Chewy asking for a return label which they gave me. I thought about what may be causing the issue given the crapification of software these days. I realized the programmers were not erasing the old parameters of my old device when they started controlling my new device! Simple solution was to create a new account/new password with new email. Unit now works flawlessly! … more

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  • Most Helpful Critical Review

    Read All 16 Critical Reviews

    Worked great - for a while. Terrible Petnet Customer service

    By KarenM on Dec 20, 2019

    This feeder was great for the first few months, then the motor seems to have gone out and it won't actually turn to push out the food into the tray. I have attempted to contact Petnet about our warranty (purchased less than 6 months ago) but have not gotten any type of response. I really wanted to like This feeder was great for the first few months, then the motor seems to have gone out and it won't actually turn to push out the food into the tray. I have attempted to contact Petnet about our warranty (purchased less than 6 months ago) but have not gotten any type of response. I really wanted to like this feeder, but when a company doesn't have the decency to follow up with its customers I can't recommend it. … more

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1 Review

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  • 3 out of 5 stars

    OK in a pinch, but I think I'll just board my cat next time.

    By on

    Got the job done, but two concerns: my cat immediately tried to stick his paw/arm up the chute to get at the food, and the feeder meted out way too much for the 1/16 setting because the app thought there wasn't enough food in the hopper. (I had used the feeder for two days while I was out of town.) With a cat on a diet, the worry that he'll get three times as much food as he's supposed to for a a meal is not great.

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