Customer Reviews

19 Reviews 19 Reviews 2.2 out of 5 Stars

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53% Recommend

53% of reviewersrecommend this product

2.2 / 5

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Petnet SmartFeeder Automatic Pet Feeder

Petnet SmartFeeder Automatic Pet Feeder

  • Most Helpful Positive Review

    Read All 5 Positive Reviews

    One star on customer service 5 star product!

    By Buddy on Sep 27, 2019

    My first Petnet feeder wheel failed last week after 3 years of flawless use. Yes, ants were a problem but I put up on an ant proof platform and never had a problem again. I did try contacting the customer service depart about getting a replacement feeder wheel and never got a response. So perfectly My first Petnet feeder wheel failed last week after 3 years of flawless use. Yes, ants were a problem but I put up on an ant proof platform and never had a problem again. I did try contacting the customer service depart about getting a replacement feeder wheel and never got a response. So perfectly operating/repairable old unit will go into trash. So I figured I'd buy a new unit. I set up on same account and QR coded the new device but it spit out 2 cups of food instead of the 1/2 cup programmed on app. After calling Petnet for technical support, no response again. I called Chewy asking for a return label which they gave me. I thought about what may be causing the issue given the crapification of software these days. I realized the programmers were not erasing the old parameters of my old device when they started controlling my new device! Simple solution was to create a new account/new password with new email. Unit now works flawlessly! … more

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  • Most Helpful Critical Review

    Read All 14 Critical Reviews

    Do not buy this product

    By vmcrowe on Jul 26, 2019

    Loved this product when I first purchased it in January. Stopped working in July. Emailed Jason at PetNet. Stated they could not figure out why the machine stopped dispensing food but would send me a new machine. That was 2 weeks ago. No response to my followup emails or phone call. Not worth the Loved this product when I first purchased it in January. Stopped working in July. Emailed Jason at PetNet. Stated they could not figure out why the machine stopped dispensing food but would send me a new machine. That was 2 weeks ago. No response to my followup emails or phone call. Not worth the cost. … more

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9 Reviews

Showing 9 Reviews

  • 1 out of 5 stars

    Do not buy this product

    By on

    Loved this product when I first purchased it in January. Stopped working in July. Emailed Jason at PetNet. Stated they could not figure out why the machine stopped dispensing food but would send me a new machine. That was 2 weeks ago. No response to my followup emails or phone call. Not worth the cost.

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  • 1 out of 5 stars

    DO NOT WASTE YOUR MONEY

    By on

    I have had at least one Petnet feeder since the first feeder was in Beta testing. I have had a lot of issues over the years with both the older model and now the newer one but because of it's nice aesthetic and alleged flexibility it would give me, I've stuck around. This newer model is the absolute worst. The bowl slides onto a little pull out platform which makes it 1. not completely flush with the ground. 2. Even when you slide the bowl back and lock it into place, kibbles can fall into the crack between the base and the bowl. It's also quite loud because the food is free falling from about 2+ inches. But ultimately those aren't the worst qualities. This feeder is NOT reliable. I have been I have had at least one Petnet feeder since the first feeder was in Beta testing. I have had a lot of issues over the years with both the older model and now the newer one but because of it's nice aesthetic and alleged flexibility it would give me, I've stuck around. This newer model is the absolute worst. The bowl slides onto a little pull out platform which makes it 1. not completely flush with the ground. 2. Even when you slide the bowl back and lock it into place, kibbles can fall into the crack between the base and the bowl. It's also quite loud because the food is free falling from about 2+ inches. But ultimately those aren't the worst qualities. This feeder is NOT reliable. I have been on numerous trips where the feeder is "offline" which creates a problem, especially when out of the country. I wish this was more reliable because it looks fantastic but it just isn't. … more

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  • 1 out of 5 stars

    I have had two iterations of this product and it is garbage

    By on

    There are problems with both the software and the hardware of this product. It has basically no algorithm for really determining if it's out of food. I can't even count how many times the hardware button to do manual feed has been non-functional (no idea why). I also can't count how many times feeding from the app doesn't work. Sometimes I notice my dog hasn't been fed and I wonder for how long she has been without food. This product is unreliable and significantly overpriced for how bad it is.

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  • 1 out of 5 stars

    cheaply made

    By on

    I bought this and returned it (to the manufacturer). I could NOT set it up on my WiFi and Bluetooth. Petnet’s customer service is so slow to respond, by the time they responded I had shipped it back!! The tray that holds the bowl is held together by a very thin piece of plastic and some wires. It also falls when you pick up the unit without supporting the bowl. I would think the second version would be made BETTER not worse! Don’t know how you wash the container that holds the food because the lid is NOT removable- unsanitary!

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  • 1 out of 5 stars

    Absolute Garbage

    By on

    How can something that looks so cool be such a pile of trash? Ask the makers of this feeder. The software is faulty at best. Multiple service outages over the last 4 months. The Smartphone app barely works well enough to connect to the feeder much less control it, and to put a cherry on top, it started jamming up after 4 months of use and the "replacement" jammed up immediately. Save your money.

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  • 1 out of 5 stars

    Too glitchy to depend on

    By on

    I read the negative reviews and still was lured in by the feeder's sleek look and app. The Petnet was easy enough to connect, but it constantly did not feed my pet. (I'm pretty tech savvy, too.) When I was out of town, I tried to contact customer service, and it was awful; after one email asking me questions about my device and app (in which a rep provided incorrect information), he just never followed up. Multiple tweets and calls to customer service (since my email was being ignored) went unanswered. When I finally heard back from someone, I was told that Petnet is only supposed to supplement, say, one meal, and was mainly for ensuring my pet was fed the right amount, was not for my "jet-setting I read the negative reviews and still was lured in by the feeder's sleek look and app. The Petnet was easy enough to connect, but it constantly did not feed my pet. (I'm pretty tech savvy, too.) When I was out of town, I tried to contact customer service, and it was awful; after one email asking me questions about my device and app (in which a rep provided incorrect information), he just never followed up. Multiple tweets and calls to customer service (since my email was being ignored) went unanswered. When I finally heard back from someone, I was told that Petnet is only supposed to supplement, say, one meal, and was mainly for ensuring my pet was fed the right amount, was not for my "jet-setting lifestyle." OK, but what's the point of having a device that glitches every day? This doesn't happen with my home's other bluetooth/wireless devices. I would not recommend. … more

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  • 1 out of 5 stars

    Not all the bugs worked out!

    By on

    I am very dissatisfied with this product. It worked for 2 days than stopped feeding. I call support but was told it’s my router. They are aware there are multiple routers with issue but not giving any warning to public. Extremely frustrated. Don’t purchase this product unless you have a lot of patience and money to waste.

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  • 1 out of 5 stars

    Do NOT Buy!

    By on

    This product is absolutely not ready for consumer use. It fails to function at least once a week. You can not rely on it if you’re going to be at work or traveling. Do not buy it.

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  • 1 out of 5 stars

    Do Not Buy It !!!!!!!

    By on

    Well, if I could make a decision again, I would never buy it! This “Smart”feeder has two times of “Smart”feeder off line per month, and at least four times of manual feed disabled per month.

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