Customer Reviews

20 Reviews 20 Reviews 2.2 out of 5 Stars

50% Recommend

50% of reviewersrecommend this product

2.2 / 5

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Petnet SmartFeeder Automatic Pet Feeder

Petnet SmartFeeder Automatic Pet Feeder

  • Most Helpful Positive Review

    Read All 5 Positive Reviews

    One star on customer service 5 star product!

    By Buddy on Sep 27, 2019

    My first Petnet feeder wheel failed last week after 3 years of flawless use. Yes, ants were a problem but I put up on an ant proof platform and never had a problem again. I did try contacting the customer service depart about getting a replacement feeder wheel and never got a response. So perfectly My first Petnet feeder wheel failed last week after 3 years of flawless use. Yes, ants were a problem but I put up on an ant proof platform and never had a problem again. I did try contacting the customer service depart about getting a replacement feeder wheel and never got a response. So perfectly operating/repairable old unit will go into trash. So I figured I'd buy a new unit. I set up on same account and QR coded the new device but it spit out 2 cups of food instead of the 1/2 cup programmed on app. After calling Petnet for technical support, no response again. I called Chewy asking for a return label which they gave me. I thought about what may be causing the issue given the crapification of software these days. I realized the programmers were not erasing the old parameters of my old device when they started controlling my new device! Simple solution was to create a new account/new password with new email. Unit now works flawlessly! … more

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  • Most Helpful Critical Review

    Read All 15 Critical Reviews

    OK in a pinch, but I think I'll just board my cat next time.

    By Emma on Nov 29, 2019

    Got the job done, but two concerns: my cat immediately tried to stick his paw/arm up the chute to get at the food, and the feeder meted out way too much for the 1/16 setting because the app thought there wasn't enough food in the hopper. (I had used the feeder for two days while I was out of town.) With Got the job done, but two concerns: my cat immediately tried to stick his paw/arm up the chute to get at the food, and the feeder meted out way too much for the 1/16 setting because the app thought there wasn't enough food in the hopper. (I had used the feeder for two days while I was out of town.) With a cat on a diet, the worry that he'll get three times as much food as he's supposed to for a a meal is not great. … more

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  • 3 out of 5 stars

    OK in a pinch, but I think I'll just board my cat next time.

    By on

    Got the job done, but two concerns: my cat immediately tried to stick his paw/arm up the chute to get at the food, and the feeder meted out way too much for the 1/16 setting because the app thought there wasn't enough food in the hopper. (I had used the feeder for two days while I was out of town.) With a cat on a diet, the worry that he'll get three times as much food as he's supposed to for a a meal is not great.

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