Customer Reviews

Rating: 1.8 of 5 stars 29 Reviews 29 Reviews 1.9 out of 5 Stars

45% Recommend

45% of reviewersrecommend this product

Rating: 1.8 of 5 stars 1.9 / 5

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Petnet SmartFeeder Automatic Pet Feeder

Petnet SmartFeeder Automatic Pet Feeder

  • Most Helpful Positive Review

    Read All 5 Positive Reviews

    One star on customer service 5 star product!

    By Buddy on Sep 27, 2019

    My first Petnet feeder wheel failed last week after 3 years of flawless use. Yes, ants were a problem but I put up on an ant proof platform and never had a problem again. I did try contacting the customer service depart about getting a replacement feeder wheel and never got a response. So perfectly My first Petnet feeder wheel failed last week after 3 years of flawless use. Yes, ants were a problem but I put up on an ant proof platform and never had a problem again. I did try contacting the customer service depart about getting a replacement feeder wheel and never got a response. So perfectly operating/repairable old unit will go into trash. So I figured I'd buy a new unit. I set up on same account and QR coded the new device but it spit out 2 cups of food instead of the 1/2 cup programmed on app. After calling Petnet for technical support, no response again. I called Chewy asking for a return label which they gave me. I thought about what may be causing the issue given the crapification of software these days. I realized the programmers were not erasing the old parameters of my old device when they started controlling my new device! Simple solution was to create a new account/new password with new email. Unit now works flawlessly! … more

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  • Most Helpful Critical Review

    Read All 24 Critical Reviews

    No support

    By lilian on Feb 16, 2020

    The features are not thought out- for example, it constantly disconnects from wifi, and each time, I have to re-enter my wifi information- this includes typing out the wifi name (case sensitive), and re-entering the password. The app does not save the wifi name. This is particularly annoying, because The features are not thought out- for example, it constantly disconnects from wifi, and each time, I have to re-enter my wifi information- this includes typing out the wifi name (case sensitive), and re-entering the password. The app does not save the wifi name. This is particularly annoying, because the feeder also drops the wifi randomly, requiring the router to be reset. Since the primary purpose of buying this was to feed my cats while not at home for a couple of days, I do not feel like I can rely on this feeder. Additionally, you cannot have two feeders connected to one account. Only one feeder per account. More recently, there has been a service outage ongoing for the last 3 days (has not yet been resolved), and there has only been one tweet/email that went out about it. Service outage has the feeders (2nd gen) show as unconnected which means that feeding times are locked into whatever it was at the time of the outage. If you were unlucky enough to turn off the feeder in effort to get it to reset, before receiving the email, then the feeder does not work at all. Overall, their support service appears to be non-existent, despite their website promising Mon-Sat responses. Great idea, terrible execution. … more

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2 Reviews

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  • 4 out of 5 stars

    Happy With My Purchase

    By on

    I first ordered the Petnet Feeder this past November 2018 after trying a different automatic feeder I found on the Chewy website. I had ended up returning that one for jamming issues, and while I knew that reviews for this particular feeder were mixed, I liked the idea of app connectivity and decided to give it a try. Set up wasn’t too hard, but it did take two or three tries to connect the feeder to the Wifi and my phone. Make sure you have a strong signal from your router. If you have many smart devices on the same network, that can also affect things. The Petnet really works best with smaller dry kibbles, so if you think yours might be on the border of 5/8in, you might experience jamming I first ordered the Petnet Feeder this past November 2018 after trying a different automatic feeder I found on the Chewy website. I had ended up returning that one for jamming issues, and while I knew that reviews for this particular feeder were mixed, I liked the idea of app connectivity and decided to give it a try. Set up wasn’t too hard, but it did take two or three tries to connect the feeder to the Wifi and my phone. Make sure you have a strong signal from your router. If you have many smart devices on the same network, that can also affect things. The Petnet really works best with smaller dry kibbles, so if you think yours might be on the border of 5/8in, you might experience jamming or clogging issues. When it came to putting food in, I was ready. Prior to the Petnet arriving, I head read on the site that food under 5/8 inch would work, but larger would not. I’ve been feeding my dog Taste of the Wild Pine Forest, which was right on the border of that maximum size with its kibble, so I switched her to Taste of the Wild Appalachian Valley Small Breed. My dog’s NOT a small breed, but this smaller kibble size works perfectly with the feeder, and my vet was onboard with the switch. The Petnet really works best with smaller dry kibbles, so if you think yours might be on the border of 5/8 inches, you might experience jamming or clogging issues. I can honestly say that I have had zero issues with this feeder since initially setting it up and I would recommend it to people with cats or small to medium sized dogs that eat small dry kibbles. I do however wish that the feeder would alert me to refill when it became close to empty. … more

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  • 4 out of 5 stars

    Perfect but LOUD

    By on

    I love this, I go out of town on the weekends a lot and my cat is VERY food motivated and wakes me up at dawn everyday for breakfast. Mornings have been so much better, no more screaming for hours. HOWEVER this thing is incredibly loud. We had it in our bedroom and it was horrifying and woke us up every time. We moved it to the kitchen (we live in a small 2 bedroom apartment) and it's better but I still hear it every morning, just less frightening and loud. My cat Mustard worships this as his new god, I am now of little importance. He's not figured out how to open it (yet) but I live in fear he'll somehow figure it out.

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