Customer Reviews

19 Reviews 19 Reviews 2.2 out of 5 Stars

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53% Recommend

53% of reviewersrecommend this product

2.2 / 5

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Petnet SmartFeeder Automatic Pet Feeder

Petnet SmartFeeder Automatic Pet Feeder

  • Most Helpful Positive Review

    Read All 5 Positive Reviews

    One star on customer service 5 star product!

    By Buddy on Sep 27, 2019

    My first Petnet feeder wheel failed last week after 3 years of flawless use. Yes, ants were a problem but I put up on an ant proof platform and never had a problem again. I did try contacting the customer service depart about getting a replacement feeder wheel and never got a response. So perfectly My first Petnet feeder wheel failed last week after 3 years of flawless use. Yes, ants were a problem but I put up on an ant proof platform and never had a problem again. I did try contacting the customer service depart about getting a replacement feeder wheel and never got a response. So perfectly operating/repairable old unit will go into trash. So I figured I'd buy a new unit. I set up on same account and QR coded the new device but it spit out 2 cups of food instead of the 1/2 cup programmed on app. After calling Petnet for technical support, no response again. I called Chewy asking for a return label which they gave me. I thought about what may be causing the issue given the crapification of software these days. I realized the programmers were not erasing the old parameters of my old device when they started controlling my new device! Simple solution was to create a new account/new password with new email. Unit now works flawlessly! … more

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  • Most Helpful Critical Review

    Read All 14 Critical Reviews

    Do not buy this product

    By vmcrowe on Jul 26, 2019

    Loved this product when I first purchased it in January. Stopped working in July. Emailed Jason at PetNet. Stated they could not figure out why the machine stopped dispensing food but would send me a new machine. That was 2 weeks ago. No response to my followup emails or phone call. Not worth the Loved this product when I first purchased it in January. Stopped working in July. Emailed Jason at PetNet. Stated they could not figure out why the machine stopped dispensing food but would send me a new machine. That was 2 weeks ago. No response to my followup emails or phone call. Not worth the cost. … more

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  • 4 out of 5 stars

    Happy With My Purchase

    By on

    I first ordered the Petnet Feeder this past November 2018 after trying a different automatic feeder I found on the Chewy website. I had ended up returning that one for jamming issues, and while I knew that reviews for this particular feeder were mixed, I liked the idea of app connectivity and decided to give it a try. Set up wasn’t too hard, but it did take two or three tries to connect the feeder to the Wifi and my phone. Make sure you have a strong signal from your router. If you have many smart devices on the same network, that can also affect things. The Petnet really works best with smaller dry kibbles, so if you think yours might be on the border of 5/8in, you might experience jamming I first ordered the Petnet Feeder this past November 2018 after trying a different automatic feeder I found on the Chewy website. I had ended up returning that one for jamming issues, and while I knew that reviews for this particular feeder were mixed, I liked the idea of app connectivity and decided to give it a try. Set up wasn’t too hard, but it did take two or three tries to connect the feeder to the Wifi and my phone. Make sure you have a strong signal from your router. If you have many smart devices on the same network, that can also affect things. The Petnet really works best with smaller dry kibbles, so if you think yours might be on the border of 5/8in, you might experience jamming or clogging issues. When it came to putting food in, I was ready. Prior to the Petnet arriving, I head read on the site that food under 5/8 inch would work, but larger would not. I’ve been feeding my dog Taste of the Wild Pine Forest, which was right on the border of that maximum size with its kibble, so I switched her to Taste of the Wild Appalachian Valley Small Breed. My dog’s NOT a small breed, but this smaller kibble size works perfectly with the feeder, and my vet was onboard with the switch. The Petnet really works best with smaller dry kibbles, so if you think yours might be on the border of 5/8 inches, you might experience jamming or clogging issues. I can honestly say that I have had zero issues with this feeder since initially setting it up and I would recommend it to people with cats or small to medium sized dogs that eat small dry kibbles. I do however wish that the feeder would alert me to refill when it became close to empty. … more

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  • 4 out of 5 stars

    Perfect but LOUD

    By on

    I love this, I go out of town on the weekends a lot and my cat is VERY food motivated and wakes me up at dawn everyday for breakfast. Mornings have been so much better, no more screaming for hours. HOWEVER this thing is incredibly loud. We had it in our bedroom and it was horrifying and woke us up every time. We moved it to the kitchen (we live in a small 2 bedroom apartment) and it's better but I still hear it every morning, just less frightening and loud. My cat Mustard worships this as his new god, I am now of little importance. He's not figured out how to open it (yet) but I live in fear he'll somehow figure it out.

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