Customer Reviews

19 Reviews 19 Reviews 2.2 out of 5 Stars

Filter reviews by star rating

53% Recommend

53% of reviewersrecommend this product

2.2 / 5

You've Already Reviewed This Item

Petnet SmartFeeder Automatic Pet Feeder

Petnet SmartFeeder Automatic Pet Feeder

  • Most Helpful Positive Review

    Read All 5 Positive Reviews

    One star on customer service 5 star product!

    By Buddy on Sep 27, 2019

    My first Petnet feeder wheel failed last week after 3 years of flawless use. Yes, ants were a problem but I put up on an ant proof platform and never had a problem again. I did try contacting the customer service depart about getting a replacement feeder wheel and never got a response. So perfectly My first Petnet feeder wheel failed last week after 3 years of flawless use. Yes, ants were a problem but I put up on an ant proof platform and never had a problem again. I did try contacting the customer service depart about getting a replacement feeder wheel and never got a response. So perfectly operating/repairable old unit will go into trash. So I figured I'd buy a new unit. I set up on same account and QR coded the new device but it spit out 2 cups of food instead of the 1/2 cup programmed on app. After calling Petnet for technical support, no response again. I called Chewy asking for a return label which they gave me. I thought about what may be causing the issue given the crapification of software these days. I realized the programmers were not erasing the old parameters of my old device when they started controlling my new device! Simple solution was to create a new account/new password with new email. Unit now works flawlessly! … more

    You liked it! Something went wrong. Please try again later. Report
  • Most Helpful Critical Review

    Read All 14 Critical Reviews

    Do not buy this product

    By vmcrowe on Jul 26, 2019

    Loved this product when I first purchased it in January. Stopped working in July. Emailed Jason at PetNet. Stated they could not figure out why the machine stopped dispensing food but would send me a new machine. That was 2 weeks ago. No response to my followup emails or phone call. Not worth the Loved this product when I first purchased it in January. Stopped working in July. Emailed Jason at PetNet. Stated they could not figure out why the machine stopped dispensing food but would send me a new machine. That was 2 weeks ago. No response to my followup emails or phone call. Not worth the cost. … more

    You liked it! Something went wrong. Please try again later. Report

3 Reviews

Showing 3 Reviews

  • 5 out of 5 stars

    One star on customer service 5 star product!

    By on

    My first Petnet feeder wheel failed last week after 3 years of flawless use. Yes, ants were a problem but I put up on an ant proof platform and never had a problem again. I did try contacting the customer service depart about getting a replacement feeder wheel and never got a response. So perfectly operating/repairable old unit will go into trash. So I figured I'd buy a new unit. I set up on same account and QR coded the new device but it spit out 2 cups of food instead of the 1/2 cup programmed on app. After calling Petnet for technical support, no response again. I called Chewy asking for a return label which they gave me. I thought about what may be causing the issue given the crapification My first Petnet feeder wheel failed last week after 3 years of flawless use. Yes, ants were a problem but I put up on an ant proof platform and never had a problem again. I did try contacting the customer service depart about getting a replacement feeder wheel and never got a response. So perfectly operating/repairable old unit will go into trash. So I figured I'd buy a new unit. I set up on same account and QR coded the new device but it spit out 2 cups of food instead of the 1/2 cup programmed on app. After calling Petnet for technical support, no response again. I called Chewy asking for a return label which they gave me. I thought about what may be causing the issue given the crapification of software these days. I realized the programmers were not erasing the old parameters of my old device when they started controlling my new device! Simple solution was to create a new account/new password with new email. Unit now works flawlessly! … more

    You liked it! Something went wrong. Please try again later. Report
  • 5 out of 5 stars

    best thing ever

    By on

    except the wifi issue which isn't your problem I love it best thing ever made along with the automatic litter box

    You liked it! Something went wrong. Please try again later. Report
  • 5 out of 5 stars

    Awesome Product

    By on

    I love this feeder! Super easy to use, the APP is great too!

    You liked it! Something went wrong. Please try again later. Report