Customer Reviews

Rating: 1.8 of 5 stars 29 Reviews 29 Reviews 1.9 out of 5 Stars

45% Recommend

45% of reviewersrecommend this product

Rating: 1.8 of 5 stars 1.9 / 5

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Petnet SmartFeeder Automatic Pet Feeder

Petnet SmartFeeder Automatic Pet Feeder

  • Most Helpful Positive Review

    Read All 5 Positive Reviews

    One star on customer service 5 star product!

    By Buddy on Sep 27, 2019

    My first Petnet feeder wheel failed last week after 3 years of flawless use. Yes, ants were a problem but I put up on an ant proof platform and never had a problem again. I did try contacting the customer service depart about getting a replacement feeder wheel and never got a response. So perfectly My first Petnet feeder wheel failed last week after 3 years of flawless use. Yes, ants were a problem but I put up on an ant proof platform and never had a problem again. I did try contacting the customer service depart about getting a replacement feeder wheel and never got a response. So perfectly operating/repairable old unit will go into trash. So I figured I'd buy a new unit. I set up on same account and QR coded the new device but it spit out 2 cups of food instead of the 1/2 cup programmed on app. After calling Petnet for technical support, no response again. I called Chewy asking for a return label which they gave me. I thought about what may be causing the issue given the crapification of software these days. I realized the programmers were not erasing the old parameters of my old device when they started controlling my new device! Simple solution was to create a new account/new password with new email. Unit now works flawlessly! … more

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  • Most Helpful Critical Review

    Read All 24 Critical Reviews

    No support

    By lilian on Feb 16, 2020

    The features are not thought out- for example, it constantly disconnects from wifi, and each time, I have to re-enter my wifi information- this includes typing out the wifi name (case sensitive), and re-entering the password. The app does not save the wifi name. This is particularly annoying, because The features are not thought out- for example, it constantly disconnects from wifi, and each time, I have to re-enter my wifi information- this includes typing out the wifi name (case sensitive), and re-entering the password. The app does not save the wifi name. This is particularly annoying, because the feeder also drops the wifi randomly, requiring the router to be reset. Since the primary purpose of buying this was to feed my cats while not at home for a couple of days, I do not feel like I can rely on this feeder. Additionally, you cannot have two feeders connected to one account. Only one feeder per account. More recently, there has been a service outage ongoing for the last 3 days (has not yet been resolved), and there has only been one tweet/email that went out about it. Service outage has the feeders (2nd gen) show as unconnected which means that feeding times are locked into whatever it was at the time of the outage. If you were unlucky enough to turn off the feeder in effort to get it to reset, before receiving the email, then the feeder does not work at all. Overall, their support service appears to be non-existent, despite their website promising Mon-Sat responses. Great idea, terrible execution. … more

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3 Reviews

Showing 3 Reviews

  • 5 out of 5 stars

    One star on customer service 5 star product!

    By on

    My first Petnet feeder wheel failed last week after 3 years of flawless use. Yes, ants were a problem but I put up on an ant proof platform and never had a problem again. I did try contacting the customer service depart about getting a replacement feeder wheel and never got a response. So perfectly operating/repairable old unit will go into trash. So I figured I'd buy a new unit. I set up on same account and QR coded the new device but it spit out 2 cups of food instead of the 1/2 cup programmed on app. After calling Petnet for technical support, no response again. I called Chewy asking for a return label which they gave me. I thought about what may be causing the issue given the crapification My first Petnet feeder wheel failed last week after 3 years of flawless use. Yes, ants were a problem but I put up on an ant proof platform and never had a problem again. I did try contacting the customer service depart about getting a replacement feeder wheel and never got a response. So perfectly operating/repairable old unit will go into trash. So I figured I'd buy a new unit. I set up on same account and QR coded the new device but it spit out 2 cups of food instead of the 1/2 cup programmed on app. After calling Petnet for technical support, no response again. I called Chewy asking for a return label which they gave me. I thought about what may be causing the issue given the crapification of software these days. I realized the programmers were not erasing the old parameters of my old device when they started controlling my new device! Simple solution was to create a new account/new password with new email. Unit now works flawlessly! … more

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  • 5 out of 5 stars

    best thing ever

    By on

    except the wifi issue which isn't your problem I love it best thing ever made along with the automatic litter box

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  • 5 out of 5 stars

    Awesome Product

    By on

    I love this feeder! Super easy to use, the APP is great too!

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