Customer Reviews

Rating: 1.8 of 5 stars 29 Reviews 29 Reviews 1.9 out of 5 Stars

45% Recommend

45% of reviewersrecommend this product

Rating: 1.8 of 5 stars 1.9 / 5

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Petnet SmartFeeder Automatic Pet Feeder

Petnet SmartFeeder Automatic Pet Feeder

  • Most Helpful Positive Review

    Read All 5 Positive Reviews

    One star on customer service 5 star product!

    By Buddy on Sep 27, 2019

    My first Petnet feeder wheel failed last week after 3 years of flawless use. Yes, ants were a problem but I put up on an ant proof platform and never had a problem again. I did try contacting the customer service depart about getting a replacement feeder wheel and never got a response. So perfectly My first Petnet feeder wheel failed last week after 3 years of flawless use. Yes, ants were a problem but I put up on an ant proof platform and never had a problem again. I did try contacting the customer service depart about getting a replacement feeder wheel and never got a response. So perfectly operating/repairable old unit will go into trash. So I figured I'd buy a new unit. I set up on same account and QR coded the new device but it spit out 2 cups of food instead of the 1/2 cup programmed on app. After calling Petnet for technical support, no response again. I called Chewy asking for a return label which they gave me. I thought about what may be causing the issue given the crapification of software these days. I realized the programmers were not erasing the old parameters of my old device when they started controlling my new device! Simple solution was to create a new account/new password with new email. Unit now works flawlessly! … more

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  • Most Helpful Critical Review

    Read All 24 Critical Reviews

    No support

    By lilian on Feb 16, 2020

    The features are not thought out- for example, it constantly disconnects from wifi, and each time, I have to re-enter my wifi information- this includes typing out the wifi name (case sensitive), and re-entering the password. The app does not save the wifi name. This is particularly annoying, because The features are not thought out- for example, it constantly disconnects from wifi, and each time, I have to re-enter my wifi information- this includes typing out the wifi name (case sensitive), and re-entering the password. The app does not save the wifi name. This is particularly annoying, because the feeder also drops the wifi randomly, requiring the router to be reset. Since the primary purpose of buying this was to feed my cats while not at home for a couple of days, I do not feel like I can rely on this feeder. Additionally, you cannot have two feeders connected to one account. Only one feeder per account. More recently, there has been a service outage ongoing for the last 3 days (has not yet been resolved), and there has only been one tweet/email that went out about it. Service outage has the feeders (2nd gen) show as unconnected which means that feeding times are locked into whatever it was at the time of the outage. If you were unlucky enough to turn off the feeder in effort to get it to reset, before receiving the email, then the feeder does not work at all. Overall, their support service appears to be non-existent, despite their website promising Mon-Sat responses. Great idea, terrible execution. … more

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6 Reviews

Showing 6 Reviews

  • 2 out of 5 stars

    No support

    By on

    The features are not thought out- for example, it constantly disconnects from wifi, and each time, I have to re-enter my wifi information- this includes typing out the wifi name (case sensitive), and re-entering the password. The app does not save the wifi name. This is particularly annoying, because the feeder also drops the wifi randomly, requiring the router to be reset. Since the primary purpose of buying this was to feed my cats while not at home for a couple of days, I do not feel like I can rely on this feeder. Additionally, you cannot have two feeders connected to one account. Only one feeder per account. More recently, there has been a service outage ongoing for the last 3 days (has The features are not thought out- for example, it constantly disconnects from wifi, and each time, I have to re-enter my wifi information- this includes typing out the wifi name (case sensitive), and re-entering the password. The app does not save the wifi name. This is particularly annoying, because the feeder also drops the wifi randomly, requiring the router to be reset. Since the primary purpose of buying this was to feed my cats while not at home for a couple of days, I do not feel like I can rely on this feeder. Additionally, you cannot have two feeders connected to one account. Only one feeder per account. More recently, there has been a service outage ongoing for the last 3 days (has not yet been resolved), and there has only been one tweet/email that went out about it. Service outage has the feeders (2nd gen) show as unconnected which means that feeding times are locked into whatever it was at the time of the outage. If you were unlucky enough to turn off the feeder in effort to get it to reset, before receiving the email, then the feeder does not work at all. Overall, their support service appears to be non-existent, despite their website promising Mon-Sat responses. Great idea, terrible execution. … more

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  • 2 out of 5 stars

    smart feeder

    By on

    Terrible! Nothing but issues! Can not rely on this to feed your animals

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  • 2 out of 5 stars

    great until it stopped working

    By on

    Loved this for the first few months, my overweight cat ate much less and was on a schedule... then it stopped syncing despite every attempt.

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  • 2 out of 5 stars

    Good Idea but a TERRIBLE product

    By on

    I left for Christmas yesterday. I planned the automatic feedings to feed my cat at certain times. This thing missed TWO whole feedings! When I try to manually feed, it doesn’t dispense. When I called “customer care” they said they couldn’t do nothing but have someone at my home IN ANOTHER STATE to reset it and feed my cat. I’m returning this piece of crap and getting one that doesn’t cost me $180 for nothing. DO NOT BUY THIS IF YOU ARE GOING OUT OF STATE AND CANT IMMEDIATELY TROUBLESHOOT.

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  • 2 out of 5 stars

    Good idea, but still needs a lot of work to be reliable

    By on

    I wanted to love this thing. I loved the idea that I set up automated feedings, but more importantly I loved that I could feed my dog manually if I was going to be home later, or if she was anxious and I wanted to give her a snack to take her mind off of our being gone. At first we loved it, but now approximately 2 months into having it, it seems to be causing more problems than its worth. It doesn't seem to have a mechanism built in to actually detect whether food is being released or not. When the feeder receives the message that it should release some food, you get a notification on your phone saying that your pet has successfully been fed. Well, for about three days our dog was acting I wanted to love this thing. I loved the idea that I set up automated feedings, but more importantly I loved that I could feed my dog manually if I was going to be home later, or if she was anxious and I wanted to give her a snack to take her mind off of our being gone. At first we loved it, but now approximately 2 months into having it, it seems to be causing more problems than its worth. It doesn't seem to have a mechanism built in to actually detect whether food is being released or not. When the feeder receives the message that it should release some food, you get a notification on your phone saying that your pet has successfully been fed. Well, for about three days our dog was acting weird, HOUSING her dinner, and waking up early crying for her breakfast. Turns out, for those days the feeder hadn't been working, so she wasn't getting her middle of the day feeds! The only reason we found out because we happened to be home one day during the scheduled feeds, heard it trying to release food, nothing came out, and then we got the notification that our dog was successfully fed! Not cool. Our poor pup has many health issues and needs to be fed at specific times, so this was a big problem for her. The same issue seems to occur when the hopper is empty, there is no mechanism to detect that the hopper is empty, so it just spins, releasing no food, and tells us our dog has been fed when she hasn't. For such an expensive item you would think this would be a pretty standard feature. I paid nearly 200 dollars for this item, and I really don't trust it to release food at the appropriate times... Sadly, it is just outside the return window or this probably would have been sent back. … more

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  • 2 out of 5 stars

    Buyer beware: can’t be used with mesh router

    By on

    I really wanted to like this product because my cats were willing to eat from it (unlike a previous attempt at using an auto feeder); unfortunately, I found that it kept kicking offline and missing programmed feeds. A conversation with petnet customer service revealed that the unit is not compatible with mesh routers so there wasn’t a way to fix the problem and I had to return. I also found the app to only be ok — the petsafe app was much more intuitive, in my opinion (but my cats refused to use it because the overhang where the food dumped out of touched their ears once... ugh). That part might be personal preference, of course! Overall, a seemingly nice product if you do not have a mesh router I really wanted to like this product because my cats were willing to eat from it (unlike a previous attempt at using an auto feeder); unfortunately, I found that it kept kicking offline and missing programmed feeds. A conversation with petnet customer service revealed that the unit is not compatible with mesh routers so there wasn’t a way to fix the problem and I had to return. I also found the app to only be ok — the petsafe app was much more intuitive, in my opinion (but my cats refused to use it because the overhang where the food dumped out of touched their ears once... ugh). That part might be personal preference, of course! Overall, a seemingly nice product if you do not have a mesh router. … more

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