Customer Reviews

Rating: 4.1 of 5 stars 67 Reviews 67 Reviews 4.1 out of 5 Stars

82% Recommend

82% of reviewersrecommend this product

Rating: 4.1 of 5 stars 4.1 / 5

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PetSafe Basic In-Ground Fence System

PetSafe Basic In-Ground Fence System

  • Most Helpful Positive Review

    Read All 52 Positive Reviews

    Easy to install and reasonable

    By AmyC on Oct 25, 2020

    We installed 1300 feet of wire. We had to splice 4 times. I was concerned that it would be too many splices, but it worked great. We did have access to a machine that buried the wire so we didn't have to do it by hand. The whole fence cost $230 to install compared to the $2000 quote we got. My dog We installed 1300 feet of wire. We had to splice 4 times. I was concerned that it would be too many splices, but it worked great. We did have access to a machine that buried the wire so we didn't have to do it by hand. The whole fence cost $230 to install compared to the $2000 quote we got. My dog was trained within days. … more

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  • Most Helpful Critical Review

    Read All 15 Critical Reviews

    Didn’t work for us

    By Ale9 on Dec 27, 2020

    Trained our dog with the in-ground fence and it worked. It beeps when you get near the flags/line and then will shock if you go past it. My dog learned all this very quickly and did very well until one day we were playing in the backyard and he ran past the lines not realizing and it never shocked him Trained our dog with the in-ground fence and it worked. It beeps when you get near the flags/line and then will shock if you go past it. My dog learned all this very quickly and did very well until one day we were playing in the backyard and he ran past the lines not realizing and it never shocked him. Since then he now realized if he runs through it, it won’t shock him. If he walks near it however it will and he knows and doesn’t walk anywhere near it. I don’t know if this is just a problem with our device or if anyone else has noticed this? … more

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67 Reviews

Showing 1-10 of 67 Reviews

  • 2 out of 5 stars

    Didn’t work for us

    By on

    Trained our dog with the in-ground fence and it worked. It beeps when you get near the flags/line and then will shock if you go past it. My dog learned all this very quickly and did very well until one day we were playing in the backyard and he ran past the lines not realizing and it never shocked him. Since then he now realized if he runs through it, it won’t shock him. If he walks near it however it will and he knows and doesn’t walk anywhere near it. I don’t know if this is just a problem with our device or if anyone else has noticed this?

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  • 5 out of 5 stars

    Easy to install and reasonable

    By on

    We installed 1300 feet of wire. We had to splice 4 times. I was concerned that it would be too many splices, but it worked great. We did have access to a machine that buried the wire so we didn't have to do it by hand. The whole fence cost $230 to install compared to the $2000 quote we got. My dog was trained within days.

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  • 1 out of 5 stars

    DOES NOT WORK

    By on

    What a waste of time and money!!! I did the "test loop" to make sure the system worked before I installed 1000 ft of wire. Got it all installed only to find out this is GARBAGE!!! Collar zaps in the middle of the yard no where near the loop wire. Called customer service and of course, it's all my fault. Can't be their system. They were NO help at all. One collar was so unreliable I just took it back. Other collar never shut up and buzzed and beeped all the time. Even sitting still sitting on the counter in the kitchen. Unfortunately I spent a lot of time and money to find all this out. What a joke this company is. I will never buy PetSafe product again.

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  • 4 out of 5 stars

    Work but worth it

    By on

    I fully admit there was a time while installing this that I wanted to throw my hands up and quit. We got an estimate from a company to have a system installed and the price tag left me with my mouth on the floor. A friend mentioned this system and the price tag was to my liking. Day one of installation i feared I made a terrible mistake. Hot sweaty and frustrated i thought the smarter idea would have been to write the big check to the other company.... with some perseverance, more sweat, and some language I am not proud of, we finally finished installation, and one week in to training I am beyond thrilled! Life outside with our pup is a whole new level of amazing not having him constrained to I fully admit there was a time while installing this that I wanted to throw my hands up and quit. We got an estimate from a company to have a system installed and the price tag left me with my mouth on the floor. A friend mentioned this system and the price tag was to my liking. Day one of installation i feared I made a terrible mistake. Hot sweaty and frustrated i thought the smarter idea would have been to write the big check to the other company.... with some perseverance, more sweat, and some language I am not proud of, we finally finished installation, and one week in to training I am beyond thrilled! Life outside with our pup is a whole new level of amazing not having him constrained to a leash or worried he will run off down the street. Do it! If you aren’t sure, do it! It is amazing.... but... know it will take quite a bit of work to get the whole system installed. There is a reason that company charges so much! … more

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  • 5 out of 5 stars

    In ground fence

    By on

    I have used the pet safe product since the 90’s (same one), and decided to upgrade to one with a surge protector for our new house. Installation is easy with a electric edger and a paint stir stick. Works great and the dogs are taking to the training quickly. Always a pleasure dealing with Chewy and we appreciate the crew working and keeping us safe.

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  • 5 out of 5 stars

    Great alternative to physical fence

    By on

    I have a chocolate lab named moose. Hes a good boy but seems to like to wonder around and were constantly finding shoes, bird feeders, etc... on our front porch from his wonderings. So we put this fence in took a weekend so it's not hard. I did have a bad transmitter so I called pet safe they shipped a new one out so A+ for customer service. I trained moose quickly then I let him wonder a little. He ran through the fence with the setting on 2 so I do more training and increased it to 3 he ran through one last time so I trained a 3ed time and upped it to level 4 he recieved 1 correction and now hes staying in the yard.

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  • 5 out of 5 stars

    My Only Concern..

    By on

    I've volunteered for Animal Rescues in addition to working at our local Humane Society so I'm members of many online groups. Just wanted to pass on some info regarding these. While they work great as long as your pet stays within the fence boundaries..they're awesome!! Yet I've read about times a dog may run past them chasing a squirrel, etc., and forget all about the shock they're getting when crossing the in ground electric fence. A missing dog is absolutely NO fun..nor is trying to get your fur baby back into his/her yard when the Fence System is on. At the point that your pet is beyond the system, so please turn it off so they are free to come back into the yard without getting a shock I've volunteered for Animal Rescues in addition to working at our local Humane Society so I'm members of many online groups. Just wanted to pass on some info regarding these. While they work great as long as your pet stays within the fence boundaries..they're awesome!! Yet I've read about times a dog may run past them chasing a squirrel, etc., and forget all about the shock they're getting when crossing the in ground electric fence. A missing dog is absolutely NO fun..nor is trying to get your fur baby back into his/her yard when the Fence System is on. At the point that your pet is beyond the system, so please turn it off so they are free to come back into the yard without getting a shock telling them otherwise. Here's a sad story to share so that ALL understand: There was a dog that had chased a squirrel past his families "In Ground Fence System". He was lost for days!! Neighbor's cameras saw him coming close to the property, but then he would run off again. While trying to figure out why..they thought that maybe an animal had left their scent that he was afraid of..etc. Looking for DAYS on end, they finally found him in the back woods of their property. Thankfully he was okay..but thin and dirty. Reason he wasn't coming back onto their property was because he was getting shocked by their in ground fence system that wasn't turned off. Poor little one never knew why he couldn't get back into the yard and come home...he kept getting shocked every time he tried. Sooo my advice to all; while these things are great, if your pet gets outside of them, please shut them off until your furbaby is safely inside the confines of your yard and the Fence System. Hope this helps as I for one, never would have even thought about this. Big helpful hugs to all the families and their fur babies out there. <3 … more

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  • 2 out of 5 stars

    Did not work properly

    By on top500Contributor

    Decent product, but did not work for my dog. Trained her for months, and the barriers kept changing (without changing the knob) which made her get shocked for no reason sometimes, twice it just shut off, and it's very difficult to put in the ground (this last one I was expecting). I would suggest if you are going to invest money into this type of fence, then go for a higher priced fence system. The basic was not worth the money in my opinion.

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  • 5 out of 5 stars

    Works great

    By on

    My little jumper can’t get out anymore. Got zapped and now is scared to get close to the fence. It’s a good thing but I feel like I’m being mean at the same time. At least I have help now!!! Thank you chewy!!!

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  • 5 out of 5 stars

    Kept Me From Giving My Husky Away!!

    By on

    My life has been wayyyy easier since installing this in-ground fence. Our Husky could not be trusted when left alone....very headstrong and smart. Took a very short time for her to learn not to cross boundaries, although we did have to set the static level to the highest setting. I would recommend to this product to anyone!!!

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