Can I use the remote trainer on aggressive dogs or use it to stop a dog from being aggressive?
We do not recommend any of our products to be used on aggressive dogs. If you are unsure if your dog is aggressive, please consult your veterinarian or a certified trainer.
What age does my dog need to be before I can introduce them to the system?
Your pet should be old enough to recognize basic obedience commands such as “sit” and “stay” (approximately 4 to 6 months).
What do I need to do if my pet’s neck becomes red and irritated?
This very rare incident occurs when the collar is worn longer than designed. We recommend it not be worn more than 12 hours per day. Please discontinue using the collar until the affected area has healed and consult a veterinarian if necessary. This situation is not limited to static correction collars; it can happen with any collar your pet wears for too long.
Is the stimulation safe and humane?
While the static correction is unpleasant, it is harmless to your pet. Electronic training devices require interaction and training from the owner to achieve the desired results.
How do I use the Test Light Tool to test my collar?
The Test Light Tool is used to tell if your collar is working properly. Hold the tool against the contact points and activate the collar. The tool will light up if the collar is activating. For a remote trainer, activate the correction using the transmitter. For a fence, move the collar near the boundary, holding the collar at your dog's neck height. For a bark collar, activate it by rubbing the contact points against a rough surface.
How waterproof is this product?
This product has been tested submersible up to 5 feet for 30 minutes. Your pet can jump in a pool or get a bath without harming the collar. The microphone on bark control collars may need to dry out for a few minutes after it's been wet.