PetSafe Big Dog Training Collar

Troubleshooting

My dog is not responding to the remote trainer.

• Verify collar is turned on
• Check batteries or check battery charge of collar and battery in transmitter
• Check the correction on the collar with test light
• Reset collar if necessary
• Make sure the contact probes or contact loops are making skin contact. This is where the static correction is delivered. If you have the Elite Pendant Remote Trainer, make sure the collar is only hooked through the loops once.
• Increase the correction level
• Purchase long contact points
• Ensure proper collar fit. Place the receiver on dog’s neck close to the ears. Fit should be snug, allowing 1 finger to fit between the end of the contact point and the dog’s neck.
• May need to trim dog’s fur where the contact points touch the neck.

My remote trainer has reduced range.

• Try your trainer in a different area.
• Replace the batteries.
• If rechargeable – ensure the collar and transmitter are charged.
• Ensure the remote transmitter and the collar are correctly paired.

Note: The range of the system will vary according to terrain, weather, and vegetation.

What do I need to do if my pet’s neck becomes red and irritated?

This very rare incident occurs when the collar is worn longer than designed. We recommend it not be worn more than 12 hours per day. Please discontinue using the collar until the affected area has healed and consult a veterinarian if necessary. This situation is not limited to static correction collars; it can happen with any collar your pet wears for too long.

Pair the remote transmitter and the receiver collar

If your Receiver Collar does not beep when the Tone Button of the Remote Transmitter is pressed, or if you feel the Receiver Collar is not responding to the Remote Transmitter, follow these steps to pair:

1. With the Receiver Collar off your pet, turn the Receiver Collar on.

2. Place the transmitter into pairing mode by pressing the down (-) button until the Digital Display shows P.

3. Press the Tone and Stimulation Buttons simultaneously (the orange LED should be lit) until the collar beeps twice, indicating it has learned the Transmitter ID.

4. Change the level to 1 Low by pressing the up (+) button on the transmitter and then press the Tone Button. The Receiver Collar should emit a tone, verifying that it is paired with the transmitter.

Can I use the remote trainer on aggressive dogs or use it to stop a dog from being aggressive?

We do not recommend any of our products to be used on aggressive dogs. If you are unsure if your dog is aggressive, please consult your veterinarian or a certified trainer.

What age does my dog need to be before I can introduce them to the system?

Your pet should be old enough to recognize basic obedience commands such as “sit” and “stay” (approximately 4 to 6 months).

What do I need to do if my pet’s neck becomes red and irritated?

This very rare incident occurs when the collar is worn longer than designed. We recommend it not be worn more than 12 hours per day. Please discontinue using the collar until the affected area has healed and consult a veterinarian if necessary. This situation is not limited to static correction collars; it can happen with any collar your pet wears for too long.

Is the stimulation safe and humane?

While the static correction is unpleasant, it is harmless to your pet. Electronic training devices require interaction and training from the owner to achieve the desired results.

How do I use the Test Light Tool to test my collar?

The Test Light Tool is used to tell if your collar is working properly. Hold the tool against the contact points and activate the collar. The tool will light up if the collar is activating. For a remote trainer, activate the correction using the transmitter. For a fence, move the collar near the boundary, holding the collar at your dog's neck height. For a bark collar, activate it by rubbing the contact points against a rough surface.

How waterproof is this product?

This product has been tested submersible up to 5 feet for 30 minutes. Your pet can jump in a pool or get a bath without harming the collar. The microphone on bark control collars may need to dry out for a few minutes after it's been wet.