Keeping Pets Happy & Safe Since 1998
PetSafe has helped millions of pet parents care for their pets through every stage and season of life.
US-Based Customer Care
The PetSafe team of customer care experts is available 5 days a week via live chat, email or phone.
Healthy Pets, Happy People
PetSafe is dedicated to helping pet parents keep their furry family members healthy, safe and happy. From irresistible toys to life-protecting pet fences, their innovative products are designed to help bring pet families closer, for a lifetime of love.
Pick of the Litter
What sets PetSafe apart is a team of pet experts who come to work every day with one goal: making the world a happier place for pets and their people. They work with professional trainers, veterinarians and pet behaviorists to keep up on the latest research and insights and use that in developing their products. They rigorously test every product for safety, quality and efficacy, too – because your pet deserves the best!
Skip the Scoop
Give your cat the gift of a clean, fresh litter box without all the hassle of scooping.
Toys, Toys, Toys
PetSafe toys are pet-tested and pet parent-approved to bring joy and happiness all around.
Keep Them Full & Hydrated
Encourage your pets to drink and deliver the perfect portions of food with PetSafe feeders, bowls and fountains.
Create a Secure Yard
PetSafe products help you safely contain your pets without spending a fortune on new fence construction.
PetSafe has been a global leader in pet care since 1998. They pride themselves on empowering pet parents through innovation, education and experiences. Their goal is to strengthen the bond between people and their pets, providing them with thoughtful products, expert advice and compassionate support. PetSafe’s US-based customer support team is always ready to help you get the most out of your life together with your pets!
I have an old set of these stairs, which obviously, are good, since I bought a 2nd set. This set came with the carpet grips to be placed by consumer. The carpet had a peel off backing and adhesive. Unfortunately, the adhesive does not stick. The carpet pieces, at best, crinkle when stepped on. At worst, they end up on the floor. Consequently, elderly cat won't use them, because they freak her out. I may go look for a construction glue that will work on plastic, but I am doubtful that they can be rehabilitated in her mind. They scared her and that is bad.
I've had these stairs for 4 months. Within the first 2 months, my friend sat on the steps (not knowing they weren't supposed to take an adult's weight) and broke one of the locking latches in the legs. The stairs still worked with just one latch, so continued using them and left them by our couch. The second latch broke a bit ago when I was moving the stairs and bumped the legs against the coffee table. The stairs still technically work without the locking mechanism, but they are wobbly. If I was concerned about my dog falling, I would have thrown them out. However, since she can get up and down the couch with a running start, I know she'd be fine. (The stairs are just to make things easier for her). The felt non-slip stickers on the stairs have come off multiple times, but they weren't too difficult to put back into place. First time happened when they were in my car (stairs were upside down, sticker peeled off and fell), second time was when the edge got caught on something. Stickers can't be replaced, so when they stop sticking entirely, I'll probably just use some hot glue on it. I'm glad I got these on sale. They aren't worth the full price.
The quality and durability is good, but the steps are so close together it makes it hard for my dog to navigate as they are not naturally set. It holds up to 200 lbs I believe, but would be better suited for smaller dogs. My girl is a small pit, 45 lbs, but the steps are just too tricky to navigate as they are too close together. I love the foldability and the carpeted steps, and they were the perfect height!
Love these steps!! My cocker spaniel puppy can easily access places she previously needed to be picked up to reach. She caught on really quickly! I also anticipate these steps becoming very useful for my senior, chubby cat. Very happy with my choice!! Sturdy enough for an active cocker spaniel and folding for storage is an added feature.
The adhesive on the non-slip grips on the bottom won’t stay on the stairs, and keep sticking to my floor instead. The adhesive on the felt part of the stairs also won’t stick to the stairs.
Overall, the stairs work like they are supposed to. Perfect height for my couch or to use for my dog to get in the car. My only complaint is the little feet pads, and the traction pads are not sticky at all. I had to use Gorilla Glue to get them to stick.
The adhesive on the carpet strips does not work. The carpet pieces will not stay in place. Unfortunately, the steps are too slippery for my little dog without carpet. Other than the adhesive problem, the steps are ok although a bit cheap.
smaller than it appears. carpet pads on stairs do not stay in place - they literally fall off. non-slip base pads are laughably small and too hard in any case to stop slippage of the steps on a hard floor when your pet tries to ascend. my dog gamely tried to use this, but eventually refused as it slipped from under him every time. don't waste your money.
I love the stairs and I love the fact that they’re lined and they’re starting. The only thing is they’re really slippery if you put them on a bare floor without a rug my dog is scared to go up them because they move around. If you have carpet you won’t have this problem but unfortunately I have wood floors so I’m gonna have to try to find something that will grip it and not allow it to slide.
This seemed great at first, but the steps aren’t wide enough and there’s only padding on the middle part. One or two mis-steps and my dog won’t use it anymore because he’ll just slide off. If you’re looking for steps I’d say don’t get the cheaper option… go for a ramp or cloth/padded steps all the way around.