Keeping Pets Happy & Safe Since 1998
PetSafe has helped millions of pet parents care for their pets through every stage and season of life.
US-Based Customer Care
The PetSafe team of customer care experts is available 5 days a week via live chat, email or phone.
Healthy Pets, Happy People
PetSafe is dedicated to helping pet parents keep their furry family members healthy, safe and happy. From irresistible toys to life-protecting pet fences, their innovative products are designed to help bring pet families closer, for a lifetime of love.
Pick of the Litter
What sets PetSafe apart is a team of pet experts who come to work every day with one goal: making the world a happier place for pets and their people. They work with professional trainers, veterinarians and pet behaviorists to keep up on the latest research and insights and use that in developing their products. They rigorously test every product for safety, quality and efficacy, too – because your pet deserves the best!
Skip the Scoop
Give your cat the gift of a clean, fresh litter box without all the hassle of scooping.
Toys, Toys, Toys
PetSafe toys are pet-tested and pet parent-approved to bring joy and happiness all around.
Keep Them Full & Hydrated
Encourage your pets to drink and deliver the perfect portions of food with PetSafe feeders, bowls and fountains.
Create a Secure Yard
PetSafe products help you safely contain your pets without spending a fortune on new fence construction.
PetSafe has been a global leader in pet care since 1998. They pride themselves on empowering pet parents through innovation, education and experiences. Their goal is to strengthen the bond between people and their pets, providing them with thoughtful products, expert advice and compassionate support. PetSafe’s US-based customer support team is always ready to help you get the most out of your life together with your pets!
The fountain is pretty good. My issue is with the filter. They get clogged way faster than expected. I'm already using filtered water but the filter in this fountain gets clogged fast. I've just taken the filter out all together. Also I would like the pump to have speeds. Like on every other fountain I've used. Just small issues really. It's a good fountain really. I have seven cats and two dogs. So I needed a big fountain. They go through about half a gallon of water a day. This is perfect for that.
I order this fountain to help my senior cat drink more and hoped it was easy to clean. My first concern was after following the instructions black soot was seen on the around the bowl and the cone section. I removed everything again and it returned after a day. Once again I removed everything and noticed the inside filter around the motor was dark in color. I didn't expect this after only using it a week. I ordered new filters and changed everything out again making sure I took everything out according the instructions as I did before. It seems okay now changing out both filters. What I should have also realized easy cleaning it is not for someone with a bad back. Lifting the fountain with the water to dump it out to clean is really hard for me. The good thing is at least he is drinking out of it.
Eventually it started leaking. I sealed every external joint with silicone. It still leaked. Water is appearing all over the plastic, not from a particular point. So I think water is coming through the plastic. Permeable plastic probably isn't good for pets.
We originally loved this fountain for our new kitten, but we quickly learned that it needed to be deconstructed and super-cleaned every 3-4 days. Now after a couple months of owning, the water is just dirty and nasty as the (new) filter just let's all the charcoal out into the water nonstop. We cannot give this to our kitten - it's gross water! Just spent 30 minutes super cleaning the whole thing with no success, and now it will be in the trash. Very unhappy.
I recently bought the 360 plastic fountain. I have used them in the past with never any problems but the new ones I ordered are NOT the same quality as before so needed to write and inform anyone looking to purchase them now. This is the second one I got. The first one I ordered 2 weeks ago came with broken pieces (Chewy replaced at no cost, Thank You ). However, the second fountain was ok and not broken BUT within a few days of use, the water had several places of foamy stuff floating in the water. I even used bottled water to fill it. It looked gross and my cat who had been drinking from it first day before the nasty foam was there. I'm glad she was smart enough to not drink after the foam formed. She looked at it, smelled it, and walked (ran) away from it. I called Chewy and they refunded my money so I threw both fountains away. What happened with the manufacturer of the new ones. Thank You, Chewy for your great customer service. BUT BUYER BEWARE OF THIS FOUNTAIN !!!!
its silent! replacement filters are very cheap. very big resivour, our 2 cats havent drained it yet and its been 5 days. only knocked a star because the instructions are hard to follow halfway through.
Purchased in October and set it up in December. It started leaking in January
The water leaks constantly from the bottom. If I could figure out how to return it, I would.
This was a very loud water fountain; my cats will not come near it. I will probably end up donating this to a local shelter. If your cats are even a tiny bit nervous about sounds I would not recommend it.
I love this water fountain. I use it for my dog and cats . I have a plastic one but if I ever have to replace it , I want to get a stainless steel one . My pets love the fresh water.