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Giving your pet pal filtered clean, fresh-flowing water isn't just for their taste buds; it prevents kidney disease, too! The Drinkwell Multi-Tier Pet Fountain supplies cats and dogs with a continual stream of water to increase their drive for hydration, reducing the risk of urinary tract problems or kidney disease. It has an elevated dish along with a lower bowl, making it easy for older pets to drink without any discomfort from bending over. Dishwasher safe!
Item Number | 63128 |
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Weight | 2.45 pounds |
Dimensions | 11.5 x 8 x 5.6 inches |
Bowl & Storage Feature | Spill Proof |
Lifestage | Puppy, Kitten, Adult, Senior |
Breed Size | Large Breeds, Giant Breeds, Small Breeds, Medium Breeds |
Capacity (Max)† | 100-oz |
Material | Plastic |
Compatible Food | N/A |
Assembly Required | Yes |
Tools Included | No Tools Required |
Compatibility | Plug-In Power |
HAZARDS TO HUMANS: To reduce the risk of injury, close supervision is necessary when an appliance is used near children. To protect against electric shock, do not place cord or plug in water or other liquids. For indoor use only.
†Capacity is calculated by total volume. When using container, choose a capacity greater than what you need to prevent overfilling and spills.
For best performance, the fountain pump needs to be cleaned every two weeks. When cleaning the pump, we recommend cleaning the fountain and changing the filter as well. Multi-pet households may need to be cleaned more frequently.
Steps | Pump Cleaning Instructions |
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1. | Use your nail or a tool with a small edge to remove the face plate on the end opposite the cord. Please note: the Outdoor Dog Fountain pump face plate slides out. |
2. | Pull up on the small lip to remove the teardrop-shaped stator. |
3. | Remove the impeller by pulling up from underneath it with your finger. |
4. | Clean all parts of the pump using soap and warm water with a small brush, such as a toothbrush. Completely rinse the pump, then reassemble. |
Dishwasher safe excluding the pump.
When being introduced to the Drinkwell Pet Fountain, your pet may be cautious of this new and unusual object. After beginning operation of your fountain, simply allow your pet to adjust at his or her own pace.Some pets may take several days or longer to begin use.
Your pet may prefer that the fountain be placed away from their normal feeding area. Try plugging it in somewhere else, like a laundry room, a bathroom or another corner of the kitchen.
Add ice cubes to the bowl for refreshing, ice-cold running water!
The adaptor is warm to the touch. Unplug the fountain and plug it into a surge protector.
The fountain feels slimy.
The fountain is leaking. Sometimes water around the fountain is caused by pets drinking. Some pets are prone to spilling. Watch your pet when he drinks to see if this is the cause. If it is, you can purchase a fountain mat or other water-resistant mat to place under the fountain. First, you need to figure out where the leak is. Look for visible cracks in the bowl.
The fountain is too loud. A low humming noise is normal, but it should not be loud. Some fountains hum a little louder than others.
The fountain stopped working. There are several possible causes for a fountain to stop working. Sometimes it takes a few minutes for the motor to start pumping water once it’s refilled or plugged in. If water doesn’t flow after 5 minutes, try these troubleshooting tips:
There’s black dirt in the bowl. This black stuff is loose activated carbon from the filter and is completely harmless for your pet to drink. The carbon filter is made of organic coconut shells. Rinse the filter in cold water before placing it in the fountain to prevent this. Some filters may shed more carbon than others due to differing consistency of carbonl in each batch of filters, so don’t be surprised if some filters leave behind more carbon dust than others.
Capacity | Overall Length | Overall Width | Overall Height |
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100-oz | 11.5 inches | 8 inches | 5.6 inches |
Do I need to use a filter with the fountain? The filter is not required for normal operation of the fountain, but it does significantly improve the overall cleanliness and taste of the water for your pets. The filter removes bad tastes and odors to improve the taste of the water and catches hair and small particles to keep the water cleaner.
Filters are still helpful even if you use filtered water in the fountain. The activated carbon continuously cleans water as it flows through the filter. The pre-filter protects the pump from dirt, fur, drool, and debris.
How do I get my pets to drink from the fountain? Pets, especially cats, can be a little timid with the fountains at first. This is a new object added to their environment, so give your pet enough time to get used to the fountain at their own pace. This time frame will usually only take a few days, and it is very rare that a pet will refuse to use the product entirely. If your pet prefers to drink running water from the faucet or shower, she will probably get used to the fountain very quickly. Here are a few tips to help transition your pet:
What are the filters made of? These filters are similar to filters used in fish tanks. They are safe to use with your pet’s drinking water. The organic activated carbon used in the filters is made of coconut shells.
What’s the difference between the regular carbon filters and the premium filters? Once the filter has been used, the activated carbon tends to settle in the bottom of the pouch. The premium filters have 6 smaller pouches, rather than the 2 in the original filters, so the carbon is spread out more evenly for better filtration quality.
Why do I need to change the filters? Over time, debris gets stuck in the outer fabric of the filter, making it more difficult for the water to pass through it. The inner part of the filter contains granulated carbon with hundreds or thousands of microscopic holes, which bind to impurities in the water that cause bad tastes and smells. This binding prevents impurities them from returning to the water. Eventually, the holes become clogged and can no longer remove impurities.
Is the plastic in your fountains BPA-free? Yes. All of our plastic fountains and plastic parts are BPA-free, including cords, pumps, and filter housing.
It's such an awesome thing. Not only do the cats love it, but they drink from it constantly. I highly recommend to anyone with cats that love the dripping water or faucet
The fountain works great but it is so loud! It sounds like some kind of machinery so I cannot keep it in the kitchen.
My animals didn't like it and even with the filter it was nasty water after a couple of days, no instructions with it either
The only reason it's 4/5 stars is because it's highly annoying to clean, and the pump broke on us. But the pump breaking was our fault, and it lasted us at least 1 1/2 years. This is the ONLY fountain my cat adores. I've tried several others, and I mean several (sigh), but this is the one. I'm coming back, and taking better care of the pump this time.
My cats and dogs love this fountain. I do too because it's so easy to clean.
For some reason both myself and my husband tried (following the directions) to take the unit apart to set up pump but unable to separate the top from lower section. We have another style Drinkwell fountain so we are familiar with squeezing sides to take them apart but this one will not budge. My cats like to drink out of the top of other fountains if I leave the top off. This one I'll have to send back and not sure if I should try to have them send another unit or look for a totally different style.
Really like it overall. Sadly it stopped working the other day, only a year after I got it
this Drinkwell Multi-Tier Plastic Dog & Cat Fountain, 100-oz, I would not. It worked for 2 weeks then quit. The motor would not work. I kept it clean and the filter clean but it just stopped & would not work.
I bought this after downsizing from a dog mate that gave us constant pump trouble. My pets absolutely love drinking from it when it’s working but problem is it has a very small pump that becomes clogged very quickly and almost impossible to thoroughly clean. It would get a nasty film after just a few days, I’m assuming because the pump could really circulate. I did my best every couple days to pull the hair off the pump so water could get thru but there’s no doubt that hair was getting inside the pump where I couldn’t reach. I would consider this a medium size watered compared to others I’ve had but it’s the smallest pump I’ve ever seen. The way the filer goes in I really thought would block debris from getting by but it doesn’t. I just ordered a much more expensive model that has a pre filter that’s supposed to catch debris before it gets to a second filter and pump. We’ll see how this goes. I really want to go back to an old fashioned bowl but the spoiled brats refuse to drink out of anything but a fountain now.
Our cat loves this water fountain better than any other I have tried. Good product.